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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1554 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers love the 65” Class DU7200 Series Crystal UHD 4K Smart Tizen TV (2024) for its fantastic picture quality and ease of use. Many find the price point attractive and appreciate the vibrant colors. Some customers have expressed concerns regarding the remote control's responsiveness and occasional lag when navigating menus.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 56 Showing 1,101-1,120 of 1,554 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Samsung 65UHD

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is good and picture is quality is amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    65’’ Samsung

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice Tv for the money good picture nice blue tooth sound bar Would recommend

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Beautiful

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality not bulky love my television love that it has my channel options

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy navigation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good tv, easy to navigate and a great clarity

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    CherylG

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The television is clear and my clients throughly enjoy it

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Samsung TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s great. Big improvement from my other one. Other one was falling apart.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    good deal for a good tv

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my old tv just died, like usual. and this is a good tv, for a room that it's not used that much, and on sale

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Tv

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality, good sound very delicate i love this tv in my living room

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! The only thing I wish it had was a center base to support the TV instead of the two side legs. Otherwise, it’s perfect. I really love it.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Alejandro Gonzalez

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work great excellent reception and good colors and reception

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv. Great price. Highly recommend this television.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Highly recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product especially for the price and very easy to set up.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Beyond Expectations

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The image quality is exceptional and surpasses expectations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best price

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was the best purchase that I did the last year !

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    BROKE AFTER ONE YEAR

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this tv on 11/29/24 and it broke on 12/7/25. Thank god we purchased the two year warranty for an additional $80 - Geek Squad advised that there’s a hardware issue causing the screen to go black and that repair would exceed the value of the tv, so we are getting a replacement but they are asking that we pay another $60 to get another warranty on the new tv. Given that the first one broke so soon, we don’t want to risk not getting the warranty on the replacement but are shocked that they would ask us to pay more to replace when the original warranty we purchased had to be used less than two weeks after the manufacturers warranty expired. I have asked that they cover the cost of the new warranty given that we spent more than $600 on a tv barely over a year ago. They said they can’t do that for us which is crazy to me as a customer service worker myself. I was told a manager would call me back yesterday, but I still haven’t heard anything despite calling twice now to escalate. I understand that these things happen but requiring us to pay more to replace a defective tv doesn’t seem fair at all. It doesn’t cost Best Buy anything to give us the $60 warranty as long the product they’re selling us lasts for two years.. if they stand by their product, giving us the warranty should not be an issue for them at all. Hoping to receive that call back today like they advised so I can follow up with good news but at this point, Im just extremely disappointed in how this is being handled as it has been a huge inconvenience for us that they are trying to charge us more for. I have other TVs that are more than 5 years old without ever having an issue. The 2 year warranty on the replacement should be a given if we find ourselves in the same situation a year from now. Like I said before, it’ll they stand by this product, then they should be able to provide a warranty at no cost that IDEALLY we won’t have to use.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      NathanG:

      We appreciate you sharing your experience with us. We hope your issue is resolved in a timely manner.

      Should you have questions on your TV once your issue is resolved, please contact Samsung Customer Support. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Ambassador Samsung

  • Rated 5 out of 5 stars

    Don’t hesitate to buy!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv is well worth the price. It’s quick to turn on and do what you need it to do. It works we. With streaming, our PS5 and Nintendo Switch. Get a Samsung soundbar to match it and your experience will be even better!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    tv

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good tv nothing to complain about. easy to connect.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Samsung smart TV

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A samsung smart 65 inches tv. It got a nice picture

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Grest buy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price, great buy. TV does exactly what it says. Works better than other brands. This price is a giveaway.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    2nd Chance

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased at the outlet, after unboxing found TV and all contents in original order. Like brand new but somewhat else saw it 1st.

    I would recommend this to a friend