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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1554 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers love the 65” Class DU7200 Series Crystal UHD 4K Smart Tizen TV (2024) for its fantastic picture quality and ease of use. Many find the price point attractive and appreciate the vibrant colors. Some customers have expressed concerns regarding the remote control's responsiveness and occasional lag when navigating menus.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 59 Showing 1,161-1,180 of 1,554 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Samsung 65”

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great television! So far happy with it. Love the size.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Smart Tizen TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Online purchase of this item was quick and easy. The item was available for store pick-up when promised.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Great Hassle Free Experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I needed a new television I looked no further than Best Buy because of past years of experience. They always had the products I needed for the absolute best price and I found out that they never change!!! I will be seeing you again!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Setup

    Rated 1 out of 5 stars

    Screen doesn't work

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the 65inch Samsung crystal UHD black Friday 2024. The set up was easy, pairing to the sound bar was easy and pairing to my Samsung android was easy and has been working good until now. My screen flashes on and it has sound but no picture. It had 5 stars now 0 stars

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi LucasB,

      Thanks for your review. If you're seeing intermittent black screens, it's often related to HDMI cable connection or an issue with an external device. We'd appreciate the opportunity to walk you through a few checks and help get things working as expected.

      Please call Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat with an agent as well as product manuals, software, and warranty info can also be found under the ‘Support’ link on our website.

      ~ Samsung Advisor Samsung

  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Súper cool product from Samsung I love it since the first time I buy it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LOvE IT

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Always been a huge fan of Samsung and would definitely highly recommend this wonderful product

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Satisfied

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture quality is good the price was excellent definitely a good value

    I would recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 2 out of 5 stars

    Not for us

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and a decent picture. We did not like the remote - just too small and not intuitive - easy to push the wrong button. We liked how easy it was to move through programs and apps. Although the picture quality was okay for an 'intro-type' TV, we found it just too dark, no matter what setting we used. We ended up returning it and are thinking we may have to pay a little more for a TV to get what we would really like.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Alison,

      We appreciate your feedback. If you ever have questions or need help, please don't hesitate to reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~Samsung Advisor Samsung

  • Rated 4 out of 5 stars

    Samsung TV review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first TV I received had a big dent in the front, so I had to return it. The second one was in perfect condition. Love the tv. Just wish the sound was louder/clearer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing tv

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tv has been amazing very responsive and the perfect size for my living room, easy to unbox and install!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A beautiful TV. Found out the hard way that you need to put the power cord into the back of the TV before mounting it on the wall!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture,great picture,great picture, great picture

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wahoo best way to describe it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up as a great picture the sound is really good too and we just love it. We watch our TV every day.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great product

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    god tier no cap ski bidi toilet actually kind of rizz on obama

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend this TV so far we have bought five of them and they worked great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great deal including the sound bar

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great deal for me during this thanks giving. It’s an amazing deal available only at Bestbuy with a sound bar. I got it for a lesser price including the sound bar. Great service from Bestbuy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung 65in tv

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice TV. They only con is the volume is very low.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung at top form..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent graphics. And pairs well with the Samsung all in one Q symphony sound bar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Free install! Quick and professional! Tv is great for the money!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for a great price. I researched many products and chose this one due to price and was not let down.

    I would recommend this to a friend