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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1564 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers love the 65” Class DU7200 Series Crystal UHD 4K Smart Tizen TV (2024) for its fantastic picture quality and ease of use. Many find the price point attractive and appreciate the vibrant colors. Some customers have expressed concerns regarding the remote control's responsiveness and occasional lag when navigating menus.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 61 Showing 1,201-1,220 of 1,564 reviews
  • Rated 5 out of 5 stars

    TV is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and big screen. My wife loved it Happy wife happy life

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was flawless. Knowledgeable people at the store convinced me to buy this unit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Christmas TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Samsung 65-inch TV is the best! A great TV reasonable price. This was a Christmas present to me for my bedroom!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent picture provides an incredible movie and TV show experience. Recommend a sound bar with the TV though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good tv for the price, ui is really easy to use ans navigate through all the apps

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Seamless experience.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase! It came with a home delivery and the process was seamless! Will definitely buy another one for my bedroom.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good TV

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picked this up for the family for a decent price on a 65” TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung 65 " Tv

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were looking to up grade our 55" TV and Best Buys price was great on this Samsung 65" TV Thanks again BB.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works amazing, easy install. Have had for almost a year with no issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best Samsung TV❤️

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Who is the best merchant ever buy from Best Buy and it’s worth it? It’s a good investment to buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart TV

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new screen I had a 60 inches at first I changed it to that beautiful 65 inches ❤️ no regrets here

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, no complaints about it and excellent customer service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good quality for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality for the price. The volume is decent and setup was easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great replacement tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great replacement tv for our bedroom. Very clear, bright screen. Great buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My number one brand all the time it is very durable and clear I enjoy watching my shows. All my staff household is samsung. Including my phone. They never go wrong.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung 65" TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice TV at a great low price! Samsung products are always a smart choice no matter which price range you purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung 65 inch du7200 tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall great 4k smart tv with easy menu and good build quality. Great value for the money. I would recommend it highly.

    I would recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 2 out of 5 stars

    Not worth the money, get the 8k series or better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Remote will not work unless close to TV , will not pick up Samsung TV no matter how many times you reload , we have 2 8k series tvs and they pick it up just fine

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      JamieS:

      I’m sorry to hear your DU7200 TV’s remote is not working as expected. You may first want to reset your remote by pressing and holding Return and Enter (the center of the navigation pad) for more than 10 seconds.

      After performing the reset, you'll need to pair the remote to the TV again. To pair, stand within 1 foot of your TV, and press the Return and Play/Pause buttons simultaneously for at least 5 seconds or until a message appears on your TV indicating that the remote is now connected.

      If the remote is still not working:
      1. Unplug the TV for 30 seconds, and plug it back in.
      2. Try moving closer to the TV and re-pairing.
      3. Check to see if your remote is charged. You can check remaining battery by going to: Settings > All Settings > General & Privacy > Power and Energy Saving > Available Remote Battery.
      4. Check for available firmware updates on your TV. Go to: Home > Menu > Settings > Support > Software Update > Update Now

      I hope the above helps. Should the issue persist, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Ambassador Samsung

  • Rated 5 out of 5 stars

    East purchase picked up in the South!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple online purchase from home to store connection was so easy…..I could not believe it! Received emails from BB so quickly and constantly until the item was picked up! Thank you for the very great customer service!

    I would recommend this to a friend