Customer Ratings & Reviews
- Model:
- UN65DU7200FXZA
- |
- SKU:
- 6575140
Customer reviews
Rating 4.7 out of 5 stars with 1564 reviews
(1,564 customer reviews)Rating by feature
- Picture Quality4.8
Rating 4.8 out of 5 stars
- Sound Quality4.6
Rating 4.6 out of 5 stars
- Brightness4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers love the 65” Class DU7200 Series Crystal UHD 4K Smart Tizen TV (2024) for its fantastic picture quality and ease of use. Many find the price point attractive and appreciate the vibrant colors. Some customers have expressed concerns regarding the remote control's responsiveness and occasional lag when navigating menus.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Terrible service—Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound very weak/ remote does not have enough features Disappointed regarding help once you buy the TV—Geek Squad needs to return—they set up when they delivered but I am having too many issues-called the guy that set-up TV—he said to call his boss—I called at least 6 times—voicemail full, no answer, etc. Caleb sold me the TV—he was very good! Service (Geek Squad) is the problem! I am very dissatisfied!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi GaryW,
Thank you for letting us know about the sound/remote issues you are having with your DU7200 TV. Please try the below troubleshooting steps to resolve these issues.
There are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
To learn how to use your Samsung Remote go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Rated 5 out of 5 stars
Great tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got the TV brand new for some reason every app just about.
I would recommend this to a friendRated 5 out of 5 stars
Incredible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good Tv for a lovely living room. I would recommend it to everyone
I would recommend this to a friendRated 5 out of 5 stars
Samsung tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The samsung tv is very clear and easy to use. I appreciate everything
I would recommend this to a friendRated 5 out of 5 stars
Best buy from best buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv for an affordable price, always affordable quality items from best buy
I would recommend this to a friendRated 5 out of 5 stars
Great employees!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our purchase experience was excellent in every respect. Both in store and delivery and setup. Was very impressed. Our second TV purchase. Will be lifetime customers.
I would recommend this to a friendRated 5 out of 5 stars
best!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new Television - excellent product. It was easy to set up.
I would recommend this to a friend- Pros mentioned:Picture quality
Rated 3 out of 5 stars
Decent tv
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good picture quality but the operating system or whatever its called on a tv is slow and misses inputs.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Branddan,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU7200 TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Rated 5 out of 5 stars
Thanking You For Excellent Service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My Geek Squad was excellent in every way. They installed my new television perfectly and were thoughtful and kind. Thank you for their expertise.
I would recommend this to a friendRated 5 out of 5 stars
Best TV to buy for self or as a gift!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my client and the love. I sell real estate, and it’s always been my favorite gift to gift!!!!
I would recommend this to a friendRated 5 out of 5 stars
Good Tv for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good TV graphics are good fir gaming and shows easy to set up with a Samsung galaxy
I would recommend this to a friendRated 5 out of 5 stars
Very good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hi the tv that u gave us is very good. And the remote is very smart and the tv brightness is very good so is the volume of the tv. And the tv it’s very quick. And what else and the tv has a very good system thank u
I would recommend this to a friendRated 5 out of 5 stars
Sweet Dreams
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung 65 inch TV fits perfectly in my bedroom.
I would recommend this to a friendRated 5 out of 5 stars
Great experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always have a pretty good experience , staff is awesome , prompt service quality products.
I would recommend this to a friendRated 5 out of 5 stars
Homeowner
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Jeph and hus partner were great. Prompt, respectful. Clean and efficient.
I would recommend this to a friendRated 5 out of 5 stars
Samsung 65"
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A very nice, bright picture. Sound could be a little crisper. I always choose the "minimalist" frame so all you have is the picture.
I would recommend this to a friendRated 5 out of 5 stars
Tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service and great TV ! …………………………………………………………………………,
I would recommend this to a friendRated 5 out of 5 stars
Good choice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV at a reasonable price. We are very satisfiwd with it
I would recommend this to a friendRated 5 out of 5 stars
Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it thank you please let me know if I win the $400 thank you
I would recommend this to a friendRated 5 out of 5 stars
Tato o
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.High quality of TV with the best price you can get on market
I would recommend this to a friend
















