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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1564 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers love the 65” Class DU7200 Series Crystal UHD 4K Smart Tizen TV (2024) for its fantastic picture quality and ease of use. Many find the price point attractive and appreciate the vibrant colors. Some customers have expressed concerns regarding the remote control's responsiveness and occasional lag when navigating menus.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 71 Showing 1,401-1,420 of 1,564 reviews
  • Rated 3 out of 5 stars

    Defecrive in less than a year.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    10 mobths of use then screen went black. Sound still comes through, no image.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      RyanY:

      Thank you for sharing your experience with intermittent black screens. This could be prompted by several potential scenarios such as a connection issue, the most common problem, or an issue with an externally connected device and/or its settings.

      Please give us the opportunity to assist you by calling us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.

      ~ Samsung Ambassador Samsung

  • Rated 5 out of 5 stars

    Happy cousin

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the TV for my cousin in Puerto Rico. He loves it and he’s very happy with it it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good deal

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice TV but maybe can improve sound quality and level

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV fit perfect in my room. I'm really happy with it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Too many other good options out there

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has the Samsung name but truthfully these days there are just too many other good options out there at this price point, so I can't recommend. Also the Samsung UI is annoying and too many ads.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi CassieB,

      We appreciate your opinion. Please know we are always available if you have any questions or need help. Reach out by calling 1-800-SAMSUNG between 8AM - 12AM EST, any day of the week. You can also chat with us online by visiting the ‘Support’ section of our website.

      ~ Samsung Advisor Samsung

  • Rated 5 out of 5 stars

    Tv purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The salesman was very helpful and I was in and out. I would recommend best buy to my friends.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Owner

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dood price, good value. Very happy with the communication with BestBuy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    What title?

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fine, just like it is supposed to. Thats all......

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My television

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent very very good I Love Besbuy recommend everyone

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great bargain TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great, works great and cheap; but be warned: No audio output other than Bluetooth.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi thatoldgamer,

      Thank you for your feedback on the DU7200 TV! Your TV offers 3 HDMI ports and is Bluetooth and Wi-fi capable.

      If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      Thanks for being a part of the Samsung family!

      ~ Samsung Advisor Samsung

  • Pros mentioned:
    Picture quality

    Rated 1 out of 5 stars

    Good quality, terrible interface

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samaung has a beatiful picture but there smart TV interface is vert difficult to navigate and forces you to use the Samsung Plus. Very intrusive and youre stuck naivgating around it. For example I dont have a home smart hub and camera yet i cant delete this icons. Additionally for a Senior trying to just use cable TV and an Amazon firestick, its very confusing a step intensive to switch the inout back ans forth and often we are opening the wrong aps and get lost in the journey. Would have retruned it but outside of 60 day exchange policy (90 days). Will not but another Samsubg until the fix their ecosysytem. Go Sony or LG. 1000x easier to operate.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Joseph,

      Thank you for sharing your experience with us. We understand that sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/.

      You can also learn how to use your remote directly from your TV. Just go to Home> (left directional button) Settings> Support> Remote Control Guide.

      I also recommend utilizing the Autorun Last App feature to automatically start the last app you used once the TV is turned on. To enable this feature, follow the steps below:
      1) Navigate to Settings > All Settings> General > Smart Features > Autorun Smart Hub
      2) Enable the Autorun Smart Hub feature
      3) Navigate to Settings > General > Smart Features > Autorun Last App
      4) Enable the Autorun Last App feature

      I hope these tips help!

      If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      Thanks for being a part of the Samsung family!

      ~ Samsung Advisor Samsung

  • Rated 5 out of 5 stars

    Always buy Samsung

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far been a great addition for our TVs. Easy to set up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    10/10 recommend! Great product, looks great, easy to setup

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems excellent no worries XxxxxxxxxxxxxxxxxxxxxxxX

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV’S

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Damaged TV was exchanged without a hitch. The delivery was on time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality matches the purchase value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived as scheduled, set up was simple and completed quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase I highly recommend. I would purchase again.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great picture

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love everything about it except the the remote which is has a slow response time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is certainly worth the price. I would buy it againg

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Title

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first tv had a defect in the picture. My replacement is great.

    I would recommend this to a friend