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Customer Ratings & Reviews

  • SAMSUNG 3 24 19 a I0 D Crystal UHD NC
  • SAMSUNG Crystal UHD
  • SAMSUNG 19 I 24 0 3 Crystal UHD
  • Alt View 13. Samsung - 65” Class DU7200 Series Crystal UHD 4K Smart Tizen TV (2024) - Titan Gray.
  • Alt View 14. Samsung - 65” Class DU7200 Series Crystal UHD 4K Smart Tizen TV (2024) - Titan Gray.
  • The text on the image reads: "u8- + SVO.SA HOM HOMIE 1 SARC HDMI 2 HDMIK 1 LAN ANT B Images are simulated and for illustration purposes only."
  • The image features a Samsung 65" DU7200 Crystal UHD 4K television, which is displayed in a box. The television is accompanied by a remote controller, a power cable, and a user manual. The dimensions of the TV are 57.2 x 32.8 x 2.4 inches without the stand, and 57.2 x 34.6 x 10.5 inches with the stand. The stand's footprint is 0.6 x 8.7 x 10.5 inches. The image also includes a comparison of the television's size to a person, showing that it is quite large.
  • PurColor See a wider spectrum of colors than traditional RGB models.
  • The largest text reads "4K Upscaling," which is related to the image's content. The following text is "Get a clear 4K picture even if your content wasn't filmed in 4K." This text is also related to the image's content, as it describes the 4K upscaling feature that enhances the picture quality of non-4K content.
  • The image features a man riding a dirt bike on a dirt track, with a blurry background. The focus of the image is on the rider and the motorcycle, which is captured in motion. The image is described as a "Motion Xcelerator" and is advertised as providing an "Experience clear motion and improved clarity."
  • The image features a cityscape with tall buildings and a bridge. The scene is captured at night, with the lights from the buildings and streetlights illuminating the area. The image is described as having a "Mega Contrast" effect applied to it, which automatically adjusts the brightness and contrast to enhance the overall visual quality of the image.
  • The image features a beautiful scene of a cliff overlooking the ocean, with a sunset in the background. The text on the image reads, "Take in an impressive spectrum of colors and fine details, even in dark scenes." This suggests that the image is promoting a high-definition display, such as an HDR television, which can provide an enhanced viewing experience by offering vibrant colors and sharp details, even in low-light conditions.
  • The image features a Samsung advertisement with a list of five reasons why their TVs are awesome. The reasons are presented in a visually appealing manner, with each reason displayed in a separate box. The boxes are arranged in a row, and they are labeled with the corresponding reason. The advertisement emphasizes the benefits of Samsung TVs, such as upscaling, endless content, connectivity, 4K, AI, and more. The image effectively showcases the advantages of choosing Samsung TVs and encourages potential customers to consider these features when making a purchase decision.
  • Q-Symphony Pair a Samsung TV with a Samsung Soundbar to unlock a new level of powerful audio.
  • Samsung Crystal UHD DU7200 Features Video video 1 minutes 03 seconds
  • Keep Your New TV Damage-Free video 0 minutes 47 seconds
  • Safely Unbox Your Samsung TV video 3 minutes 00 seconds

Samsung - 65” Class DU7200 Series Crystal UHD 4K Smart Tizen TV (2024)

Model:
UN65DU7200FXZA
SKU:
6575140
Highly rated by customers for:

Customer reviews

Rating 4.7 out of 5 stars with 1554 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers love the 65” Class DU7200 Series Crystal UHD 4K Smart Tizen TV (2024) for its fantastic picture quality and ease of use. Many find the price point attractive and appreciate the vibrant colors. Some customers have expressed concerns regarding the remote control's responsiveness and occasional lag when navigating menus.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 73 Showing 1,441-1,460 of 1,554 reviews

  • T.V 65

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enjoy my new tv the service was good, I give a. 10,

    I would recommend this to a friend

  • Hard to navigate

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv is a real pain to program and the Samsung set up is the worse I’ve ever had to deal with! I’m a patient guy been dealing with electronics since I was 16 years old! Samsung needs to be better.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi StephenR,

      Thank you for choosing Samsung and for your feedback on the DU7200 TV. We understand sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/.

      We are also always available and happy to help you with any questions you may have. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~Samsung Advisor Samsung

  • Very good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good, not a big fan of the UI though but it’s good other than that.

    I would recommend this to a friend

  • Samung

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a good tv, when connected to the smart things app I use my phone more than the remote.

    I would recommend this to a friend

  • Disappointed experience with TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall very disappointed, by the tv and the lack of information from the Best Buy associate. The remote is so minimal that it actually makes it very frustrating to use. This is not a good tv to attach to the wall with a fixed mount as the tv connections are too far around the back. The connections are not close enough to the side to access them. Would have been helpful if the associate explained this. Picture is not as good as our previous Sonys. Samsung streaming apps don't work well with the tv.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi CANbuy,

      We appreciate your feedback on the Samsung DU7200 TV. I have a few recommendations that may improve your visual experience:

      Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:

      1) Standard: Default mode suitable for general viewing environments.
      2) Natural: Reduces eye strain for a comfortable viewing experience.
      3) Movie: Most suitable for watching TV or movies in a dark room.
      4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
      5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.

      You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.

      If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Advisor Samsung

  • Terry H

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice TV, sales person did a great job. I would purchase from Best Buy next time in need of a TV.

    I would recommend this to a friend

  • Good TV for the Price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV for the money. The UI is better than previous models.

    I would recommend this to a friend

  • Good TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice TV, i always buy Samsung TV. So far i have no complaints

    I would recommend this to a friend

  • Linda

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Television is dark at the top when you turn it on. Also it's difficult to add other apps to it. Once it's on the picture is slightly cloudy

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi LindaG,

      Thank you for sharing your thoughts on your DU7200 TV’s image quality. The TV will upscale any content sent to it as best as possible. The closer your content is to 4K, the better the image will look on the screen.

      Here are some tips to help improve picture clarity:

      1) HDMI cables are recommended for optimal HD viewing.
      2) If you have an analog cable box or satellite box, upgrade to a digital cable box or satellite box.
      3) Change the output resolution of your devices, such as digital broadcast receivers, IPTV, and set-top boxes, to UHD or HD.
      4) You can further adjust your sharpness, brightness, contrast, color, and more by going to Settings > All Settings> Picture > Expert Settings
      5) Choose a Picture Mode by going to Settings > All Settings> Picture > Picture Mode and choose from Dynamic, Standard, Natural, Movie, or Filmmaker Mode.
      6) For optimal motion image performance, you may want to adjust the picture clarity setting by going to Settings > All Settings> Picture > Expert Settings > Picture Clarity Settings.

      Should you ever have questions or need help with TV features, specs, or operations, we are here to help. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Advisor Samsung

  • Tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it now I can watch my favorite movies with my family

    I would recommend this to a friend

  • Get a Different Model

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my daughter’s birthday, so we opened the box 2 weeks after purchase. Just recently 2 rows of pixels froze on the screen - after the return date expired. Then recently the pixels unfroze and the screen looks normal; I hope it stays that way. And, the TV speakers are subpar. We turn the volume up to 50 for some movies and the sound is still just above a whisper… : (

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi TeresaS,

      Thank you for your feedback. There are several volume features you can adjust, which may improve your audio experience.

      1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.

      2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.

      3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.

      If you’d like more help with settings, we are always happy to help! Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
      1) LiveChat
      2) Manuals, Software, & Warranty Info

      ~ Samsung Advisor Samsung

  • TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    picture and sound terrible lag time to connect to Prime Video App, black pic ,voice only with PV app at times. My older 2015 model was way better.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi CharlesV,

      We appreciate you sharing your experience with the DU7200 TV. Your feedback regarding image and quality is essential to us and will be shared with our internal teams. Please try adjusting the below image settings to improve your experience.

      First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update.

      Next, there are several picture and sound settings that you can adjust to best fit what you are watching. Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:

      1) Standard: Default mode suitable for general viewing environments.
      2) Natural: Reduces eye strain for a comfortable viewing experience.
      3) Movie: Most suitable for watching TV or movies in a dark room.
      4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
      5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.

      You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.

      For sound adjustments, go to Settings> All Settings> Sound.

      If you continue to have issues, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
      1) LiveChat
      2) Manuals, Software, & Warranty Info

      ~ Samsung Advisor Samsung

  • Poor picture quality and streaming ability

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is poor quality, probably the worst I have owned of over 10 televisions. The biggest problem is the streaming capability, when you pair the TV with YouTubeTV, Hulu and other streaming apps. This TV has continual problems with "locking up" and you either have to wait, restart app, or reinstall app. Numerous calls to Samsung technical support and they cannot fix the issue. This is the newest of my three TVs, and the two older models have no problems streaming (not Samsung TV models though). I have really fast WiFi, so I know my internet service is not the issue. This television also has poor picture quality, especially when viewing sports. It will feel like "jitter" as the picture quality constantly tries to keep up with picture movements and gets "blurry". Again, Samsung technical support could not fix after changing several settings. I guess you get what you pay for. This TV is low price, and with it comes lower quality. Move past this model and find yourself a better television. I won't be purchasing Samsung any more. Disappointed I have to keep this one.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi DavidsonKG,

      We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU7200 TV. You can check this by going to Home > Menu > Settings > Support > Software Update.

      Next, let's try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.

      You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.

      If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Advisor Samsung

  • Pros mentioned:
    Picture quality

    Samsung 65 in Du 7200

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture is great thats it hdmi arc horrible doesn't work so i assumeed it had a digital optical out like my other Samsung tv nope so you can't connect speakers and Bluetooth nanda can't return no more Samsung any thing ever and stores associates clueless and geeks not much better stay away from Best buy

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Samsunggarbage,

      Thank you for choosing the Samsung DU7200 TV and for taking the time to provide us with detailed feedback on your experience. Please know HDMI in port 2 supports eARC and should connect via HDMI cable to your external soundbar.

      If your external device requires an Optical port, we recommend utilizing an HDMI to Optical Converter. These can be found at your local electronics store. Please also keep in mind that an Optical port can be found on our DU8000F Series and above.

      If you have any questions or would like any support with your audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Advisor Samsung

  • Not that great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is not all that- the remote is cheap and does not work well, had to get a universal remote; does not have voice activation

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi XiomaraR,

      We appreciate your purchase and understand your frustration. We are sorry for any confusion regarding voice assistants. You are correct, the DU7200 does not have voice assistants built in. However, they do work with Alexa. You can connect them to your existing Alexa device to ask them to turn on your TV, change channels, control volume, and more.

      If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~Samsung Advisor Samsung

  • Purchased Tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The purchase of the TV was great. The employee was very nice and helpful in helping me to purchase the TV i wanted .

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi ChannieTW,

      It's great to hear that you had a good experience purchasing a Samsung TV at Best Buy. We hope you enjoy new TV as well! If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      Thanks for being a part of the Samsung family!

      ~ Samsung Advisor Samsung

  • Samsung TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was excited when I bought my tv on November 16 -2025 but after 2 weeks of owning it the sweet wellness completely black I called the store that I had bought it from (Best Buy) and was told they couldn’t do anything about it. Now I have a tv that’s not working sadly

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      AntonioT:

      I’m sorry to hear of the issues you’re experiencing with Samsung’s DU7200 TV. Samsung stands behind the quality and performance of our TVs with a limited 1-year manufacturer’s warranty when purchased brand-new from an authorized dealer. For further help with warranty service, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      We hope to hear from you soon.

      ~ Samsung Ambassador Samsung

  • Pros mentioned:
    Picture quality

    TV Died After 2 Days

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lasted 2 days before it died and won’t turn on. Waiting for a Samsung technician to fix or replace. Seemed like it had good picture quality until it died. Smart Things app for set up was ok, not the most intuitive, but reasonable simple.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi TraciN,

      I'm very sorry to hear about your experience, and I appreciate your patience in waiting for a technician. If there's anything we can do to help you in the meantime, please contact us at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week). You can also connect with a LiveChat agent through the Support link on our website.

      ~ Samsung Advisor Samsung

  • Cons mentioned:
    Responsiveness

    Great tv but does not last long

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just bought this tv about 7 months ago and now it does not work.. it was working fine the night before and now I go to turn it on and it is glitching. Keeps turning on and off without me pressing the on button .

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi ShiannZ,

      Please give us a chance to assist you by calling us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Advisor Samsung

  • Tv

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv is okay though it’s pretty slow and doesn’t have great memory to store apps.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi BryanN,

      We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your xxx TV. You can check this by going to Home > Menu > Settings > Support > Software Update.

      You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.

      If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Advisor Samsung

Page 73, Showing 1,441-1,460 of 1,554 reviews
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