Main Content

Customer Ratings & Reviews

Samsung - 65" Class - LED - Curved - NU8500 Series - 2160p - Smart - 4K UHD TV with HDR-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 404 reviews

94%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Filter:
Page 1, showing1-10 of 10 Reviews
  • Rating: 3 out of 5 stars

    Samsung on the Decline

    Posted
    allysome
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    After my 2016 Samsung got broken during a move, we bought the same model but the 2018 version. We were not impressed at all. This tv was just not worth the high price. We returned it and went with another brand instead which is more up to date for 2018. I love the smart connect features, but were highly unsatisfied with the motion rate on this tv.

    No, I would not recommend this to a friend

    • Brand response

      MrSamsung

      allysome,

      I am sorry that the NU8500 did not work out for you.
      Your overall customer experience feedback is important to us and will be shared with the product team.

      Should you ever decide to give Samsung TV products another try and have concerns or questions, please know we are always here to help. You can contact our Customer Support toll-free at 1-800-SAMSUNG. Or copy-paste this link into your browser to LiveChat or Email us: https://www.samsung.com/us/support/#contact_us_for_support

      We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport
      You can also find us on Twitter at: https://twitter.com/messages/compose?recipient_id=18768513

      Again, my sincerest apologies. We hope to regain you as a customer in the future.

      -Samsung Ambassador. Samsung

  • Rating: 3 out of 5 stars

    Good but not great

    Posted
    Fowler9
    • My Best Buy® Member

    Replaced a lg 60 inch 4K tv with this one I must say I’m not impressed with it. To me the lg is brighter and the colors are better. Going to give it a few days and experiment with the settings if I can’t fix it gonna take it back and buy the lg equivalent

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Hmmmmm

    Posted
    Roaey
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The picture quality on this is great. The inner workings of this tv is less desirable. Tv turns off for no reason, switches to Apple TV on its own. Sometimes freezes. Don’t know what to do

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    bought for my father-in-law

    Posted
    amba
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I think the curvature of the tv distorts the picture somewhat when viewing from the center. I would personally not get this, but he wanted it for his early christmas present.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Tv

    Posted
    Cnote63
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Order this open box tv online by the time I got home I noticed there wasn’t no stand with the tv, so I had to return it and exchange it for a brand new one

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Not as great as before

    Posted
    allysoms
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    The quality of these Samsung TVs has been slowly staying the same/declining. They used to be the best, but you can now find more advanced tech.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      allysoms,

      I am sorry to hear that you are not happy with its picture performance.
      Our 2018 NU8 Series features Ultra Slim Array backlight, HDR10 plus, wide viewing angle, Auto Game Mode and more, all designed to give you the best in lifelike, crystal-clear viewing enjoyment.

      To better assist you with possible image settings adjustments for an optimal experience, please call Samsung Customer Support toll-free at 1-800-SAMSUNG.

      You can also contact us via LiveChat or email. Please copy-paste this link into your browser:  http://www.samsung.com/us/support/contact

      We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport
      Or find us on Twitter at  https://twitter.com/SamsungSupport

      Again, thank you for taking the time to share your thoughts. Your invaluable feedback helps us continuously deliver better products and service.

      -Samsung Ambassador Samsung

  • Rating: 3 out of 5 stars

    Lousy volume

    Posted
    Rick
    • My Best Buy® Member

    This TV is not so great when it comes to sound. I am on the way to buy a sound bar now. An extra $170!

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Picture quality is Good

    Posted
    piyush
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Pros - Picture quality and clarity Sound is okay Cons Reflection internet and youtube connectivity

    I would recommend this to a friend

    • Brand response

      Samsung

      piyush,

      I am sorry to hear that you are experiencing Internet connection drops when streaming on-demand content.

      Internet connections are mainly based on WiFi signal strength and quality. The router location and distance from the TV is an important consideration -- having them both on the same floor with minimal interference blocking the signal (like a wall, etc.) will improve streaming. You may also want to try wired LAN, if possible, since the connection will be faster and more reliable.

      I hope this helps to solve your issue. Please reach out to us should you have any questions, concerns, or need further assistance.
      You can contact Samsung Customer Support at 1-800-SAMSUNG or via LiveChat or email. Simply copy-paste this link into your browser: http://www.samsung.com/us/support/contact

      We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport
      Or connect with us on Twitter at: https://twitter.com/messages/compose?recipient_id=18768513

      - Samsung Ambassador Samsung

  • Rating: 3 out of 5 stars

    Sometimes the speakers blur not sure why

    Posted
    gl1994
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Depending the show the speakers blur out and it is hard to hear

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Problems

    Posted
    TallCountry
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Geek Squad been out twice, since it was purchased in June

    I would recommend this to a friend