Customer Ratings & Reviews
- Model:
- UN65MU7000FXZA
- SKU:
- 5773836
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are satisfied with the picture quality, describing it as superior. They also appreciate the easy setup process, with comments indicating that the TV is ready in just a few minutes. The price is considered great for the value, and the remote control is a favorite feature. The large screen size and beautiful colors are additional positive aspects mentioned by customers. However, there are a few concerns about screen issues, with some customers reporting cloudiness in the corners of the TV.
This summary was generated by AI based on customer reviews.
Very good video quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy set up quality of picture. Use of operation simple.
I would recommend this to a friendnice picture
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.hard to set up if you buy a sound bar to go with it.
I would recommend this to a friendDisappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good as I expected for the price...........
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Jedi1,
Thank you for purchasing the Samsung 65" Class MU7000 4K UHD TV and for sharing your user experience. I am sorry to hear that you are not entirely happy with color performance.
This model features our 4K Color Drive and 4K HDR Pro to deliver a wide range of vibrant, pure hues and impressive contrast levels.
Please give us the opportunity to assist you with image quality adjustments by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Samsung Ambassador
OK
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung TV met our expectations. Good solid TV.
I would recommend this to a friendGreat product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We are very happy with this purchase .... great buy
I would recommend this to a friendGood, but not great..
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For a Ultra 4k TV, I am not impressed. I expected a much better picture. We also have a LG Ultra 4k, and its a night/day difference. The LG was cheaper as well.. Lol
No, I would not recommend this to a friend2 year plan not enough
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is just over 2 years old and it crashed tonight. Screen went to all bright colors and couldn't see the screen. Not a happy customer with this product
No, I would not recommend this to a friendspeakers not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice size tv. I have it mounted on the wall and it looks good, however the sound coming from the tv is not very good. Need a sound bar for sure!
I would recommend this to a friendnothing special
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.no better than my 6 year old plasma. i thought it would be spectacular.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .rema,
Thank you for purchasing the Samsung 65" Class MU7000 Ultra HD Smart TV.
I am sorry to hear that you were not happy with picture quality.
The TV will upscale as best as possible any content sent to it. The closer the signal is to 4K, the better it will look coming out. It is also designed with lots of custom settings, allowing users to adjust images to their liking.
Please give us the opportunity to assist you with finer adjustments by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.
Please give us the opportunity to assist you with image quality adjustments by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Great choice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv as a intro to apartment living, and it lasted for a very long time.
I would recommend this to a friendToo Big and pixilated
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice TV but need a bigger room for it and the blacks are very pixilated when their are 2 shades next to eachother
No, I would not recommend this to a friendWe had to return it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There were issues with the sound. It sounded like it was echoing.
No, I would not recommend this to a friendSTUCK WITH A $1200 PAPERWEIGHT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this 11/25/17, it's not even 6 months old and it has a power issue. When the tv is off for a period of time, when it is turned back on, it flashes blue screen and the tv turns off and on until you unplug it. Called Samsung Support 3 times now and cannot get any warranty assistance at their expense. They will tell you they will send out a tech but you will be paying for it because according to them, if the tv is on and working, there is nothing wrong with it. Once they get you to unplug the tv, plug it back in and reset the tv, they will tell you they can't send out a tech to fix it because now it is working. I've done a factory reset 3 times and the problem keeps occurring. What a great way to watch television!! VERY DISSAPPOINTED AND WILL NEVER BUY A SAMSUNG TELEVISION AGAIN!!
No, I would not recommend this to a friendColor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The color isn't that great but maybe that's our provider.
I would recommend this to a friendTakes a year to turn on
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had tv less than two months baths and it takes literally 5 minutes to turn on. Can’t return to Best Buy because ridiculous 15 day return policy. Have spoken to Samsung 4x now with zero resolution.
No, I would not recommend this to a friendPicture Quality Excellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy Set Up Brilliant Colors light weight Was ready at the store faster than promised cost was lower than I expected .
I would recommend this to a friendPoor reliability
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have had tv for 9 months. It went completely black while watching a movie. Now it won’t turn on. I now have to deal with Samsung warranty sending a tech to fix it. This product is not reliable for the money you pay. Very frustrated that this is not resolved.
No, I would not recommend this to a friendTv was damage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I reported the samsung tv that it was damage and even with the $370 warranty that i got it didnt covered so now i dont have tv and am still making payments. I only saw tv one day.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
fantastic
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure where the not so great reviews are coming from as the picture/sound is great on this TV. Takes a bit to get used to the remote/setup but once you get it, it's easy. Standard pic/sound setting isn't the best so make sure it you adjust as needed.
I would recommend this to a friend - Pros mentioned:Picture quality, Remote control
NiceTV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with this TV, only had it a week so far. I had Geek Sq set it up, didn’t take too long. The picture looks great without having 4K service from DirectTV. I was worried about only 120 motion rate, thought action might not look good, but it’s ok, doesn’t bother me. I like the remote, it’s very simple, but it feels good in my hand.
I would recommend this to a friend