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Customer Ratings & Reviews

Samsung - 65" Class - LED - NU6900 Series - 2160p - Smart - 4K UHD TV with HDR-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 707 reviews

94%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-13 of 13 Reviews mentioning:
apps
  • Rating: 1 out of 5 stars

    Terrible

    Posted
    86henryw86
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    No apps worked, couldn't even use YouTube or hulu. Remote only worked correctly for 1 day as well

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Excellent TV for the price

    Posted
    RWeezy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    There was one issue in the beginning where if you left an app open and turned off the TV, the next morning the app was froze and could not open any apps. Reset the TV and haven't had the issue since. As far as other features and how we use the TV, it has been great for us and satisfied with the purchase.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Not good

    Posted
    Linda
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The picture looks horrible. Its really dark and lags on apps. I have very good internet.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Linda:

      Thank you for sharing your experience with the Samsung NU6900.

      So that we can better assist you with interface concerns and display adjustments for your particular usage scenario, we ask that you please contact us and speak with a Samsung Customer Service representative.

      You can reach us via any of these options:
      1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
      2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger: https://www.facebook.com/samsungsupport
      4) Twitter: https://twitter.com/SamsungSupport

      We look forward to hearing from you!

      - Samsung Solutions Samsung

  • Rating: 5 out of 5 stars

    Great tv

    Posted
    Cornelius
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I love the tv. I hate the way the apps shut down on there on. Everything else is fine with the tv.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Excellent except for freezing on startup

    Posted
    Karen
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We bought this tv on Black Friday sale to replace a 16 year old Hitachi, when the picture began to fail. The NU6900 worked perfectly, until we disconnected the satellite two weeks later. Then, when turning the tv on in the morning, after being off for several hours, everything was frozen, it wouldn't open any apps and we would get error messages. You would have to turn the tv off for about 30 seconds and when turned back on, it would reboot and everything was perfect until the next morning. I thought it may have been an internet problem. Spectrum came out, tested the speed and checked for any outside problems. We have the newest router and modem, so they found no connectivity problems. Geek Squad came out and they tried everything and finally did a factory reset. He said if that doesn't work, call back. The same thing happened so I called Best Buy. I was within the extended holiday return policy, so Best Buy said I could exchange or return the tv. I replaced with NU6070, since NU6900 was out of stock. It worked perfectly for a few days, then the same problem started. I began to think Samsung app TV Plus was the guilty culprit, since that was the channel on the screen in the morning with the frozen picture. I deleted all the channels in the app, then "removed" the app. Have not had a problem since. It is my opinion that there is an issue with that particular app and it was not the tv. The picture is awesome, has beautiful color, right out of the box and the sound is good.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Awesome picture quality

    Posted
    Lbenjamin87
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Good picture quality and sound is decent. Cool features and easy to connect with any Samsung phone. Only reason I didn't give more stars is because my wife was unable to connect to it at all with her iPhone. The app wouldn't work with her phone or MacBook. Otherwise it is a great tv for what we got it for.

    I would recommend this to a friend

    • Brand response

      Samsung

      Lbenjamin87:

      Thank you for purchasing the Samsung NU6900 TV. I am sorry to hear that you are experiencing issues connecting it to your iPhone.

      Please give us the opportunity to assist you by contacting Samsung Customer Support via any of the following options:
      1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
      2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger: https://www.facebook.com/samsungsupport
      4) Twitter: https://twitter.com/SamsungSupport

      Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.

      - Samsung Solutions Samsung

  • Rating: 4 out of 5 stars

    Excellent TV for a reasonable price

    Posted
    Nemessiah
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    So far everything about the TV has been exactly what I expected with one exception. It doesn't have a Crunchyroll app. Other than that the TV is perfect. Great picture, the menus are simple and intuitive, and setup was easy. I would have given five stars if it wasn't for the Crunchyroll app being missing.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good smart tv

    Posted
    ffstu
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is my first smart tv and I am pretty impressed. The only downfall so far is that the Directv Now app installed on the tv is only a "beta" version and due to that, it's not fully functional and causes issues. Because if that, I still need to use my Roku to watch tv. Every other function works great. I had to call Samsung customer service a few times due to the previous stated app issue and they were very helpful and polite.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good picture, slow interface

    Posted
    spencer225
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The TV came packaged very well and was easy to assemble. The picture is pretty good for the price. The Samsung smart tv is pretty slow when trying to change apps or anything related to that. I have had other Samsung tv's with the same problem so its not just this one. Overall its a great tv for the low price.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Expected Better

    Posted
    Zorro
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I paid about $800 for this TV. Picture quality is amazing, but the remote and TV have a 1-4 second latency. Changing the source and clicking through apps is a pain, its like the TV has lag. When you think you didn't press the button hard enough it then skips 2 to 3 times through the apps. Should be better for the price paid.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Samsung SmartHub Lightyears Behind Roku

    Posted
    Reviewer
    • My Best Buy® MemberMember

    TV and picture quality are exceptional unless you are trying to utilize ANY of the smart tv functionality. A majority of the normal apps I used with my previous Roku Smart TV including Pandora, Xfinity Beta App, Netflix, etc. all malfunction. For example, Pandora will not play a majority of the songs on any station I select and the Xfinity Beta app only fills 60% of my screen with a grainy picture. Additionally, even though this is a 2018 model, the wifi adapter will only connect to a 2.4 gHz connection. It's 2018!!! Will not hold a Wifi connection and must be hardwired for consistent, grainy streaming. I worked with Samsung technical support to perform a SmartHub then Factory reset which did not fix any of these issues 45 minutes later. I will be returning this device.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Decent picture, poor software

    Posted
    Racerzero
    • My Best Buy® MemberMember

    This TV was a warranty replacement for my Hisense, and it was a quick decision without much research. I will say that the picture quality is much better than my Hisense was, but the adjustment options are seriously inferior. The first issue was with the inability to disable the TV Plus app. I have no issues with pre-installed apps, but to not have the option to disable or turn off something I don't want is a negative mark in my book. Also the Amazon Prime app would not work until I powered the TV off and on 3 times, and the Hulu app does not allow you to select a different profile other than the main account profile. Having experience as a Tech Support rep for Samsung phones I knew to make sure the TV and Apps were up to date and it did not change anything. Another issue is with the display adjustment options. It only gives you broad stroke abilities. For example with my Hisense I could fine tune the simple options like brightness, backlight, contrast, and color in a 0-100 range. With this TV it is much more restricted and comes set to its highest settings. The backlight is also not a true backlight, it is lit from the edges of the TV. This causes grayness when watching movies that have a black bar top and bottom. Again I will give it props for its blacks, color, and 1080p upscaling, but I have spent hours trying to find a good overall picture setting, but find myself having to adjust for video games, tv, and hdr/4k content everytime I switch from one to another. I ended up exchanging this TV for a Sony based on research and reviews. I love Samsung as a phone company and would never buy something other than Samsung for a celluar phone, but for now will stick with TV brands that have been in the game for some time. This wasn't the TV for me, especially for gaming, settings, software and ultimately (due to side lit "backlight" and broad tuning options) picture. All I can say is do your research, talk to multiple TV educated people, and read the reviews before you buy. For example the Sony I ended up exchanging this for has a perfect 5 star review, with some minor criticism, but the criticism is not on options that are a concern for me. Overall if you are fine with having to constantly make picture adjustments based on what you are watching, or switching from TV to gaming, this is the TV for you. If you are fine with the default image settings, and don't mind apps you don't have complete control over then also this TV is just fine for you.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Racerzero:

      I am very sorry to see that you were not completely happy with the Samsung NU6900 Series TV and have returned it.

      Your feedback is very important to us and will be shared with our product team.

      Should you ever decide to purchase another Samsung TV and run into issues or have questions, please know that we are always here to help and can be reached at the following:

      1) Phone: 1-800-SAMSUNG
      2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger:  http://m.me/samsungsupport
      4) Twitter:  https://twitter.com/messages/compose?recipient_id=18768513

      Again, I am very sorry for the inconveniences you had, and hope that we will regain you as a customer.

      - Samsung Solutions Samsung

  • Rating: 5 out of 5 stars

    GREAT TV!!

    Posted
    Darryl

    I bought this TV a week ago and it has exceeeded all my expectations. I was a little nervous since these just came out a month ago and even the folks at Best Buy didn't know what I was asking for when I went to buy it but whatever. Anyways I was stuck between this and the TCL 4 and 6 series but the TCL wasn't bright enough for me (my living room has a lot of natural light) and I heard the TCL had banding issues with the display. And I'm so glad I stuck with the name brand. TV looks super modern and sleek. I couldn't tell a difference between this one and the NU7100 so I went with the NU6900 and saved about $150. Not sure why people are trashing this TV because the display is phenomenal. I watched Thor Ragnarok in 4K and was super impressed. The blacks are great, colors have that Samsung saturation and all under $1000. Can't beat it. The only real cons about the tv is that there are only 2 HDMI ports which is ok for me but can be annoying for some. And the Samsung Apps are trash. Hulu doesn't work, Netflix is fine but the overall interface is terrible and clunky to navigate. Plus no Sunday Ticket. I'm a cord cutter so I bought a Roku Streaming stick+ and it is light years better. Apps, picture and the ability to control the power and volume. I'm not gonna ding the TV because there are plenty of streaming devices that you can easily use that are better. So if you're looking for a 65 inch TV and trying to stay under budget go ahead and pick this one up.

    I would recommend this to a friend