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Customer Ratings & Reviews

Samsung - 65" Class - LED - NU6900 Series - 2160p - Smart - 4K UHD TV with HDR-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 713 reviews

94%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-7 of 7 Reviews mentioning:
wifi
  • Rating: 1 out of 5 stars

    Terrible

    Posted
    Samsung
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    It would not connect to WiFi, took forever to connect to Hulu and Netflix

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Had to return it

    Posted
    Heather
    • My Best Buy® MemberMember

    I bought this TV and ended up returning it for the new Lg 7series. The screen 4k was ok but I kept on seeing a blur everytime someone moved, it was driving me insane and hurting my eyes. Also the screen was to dark and you really couldn't change that. The wireless connection speed is only 2g which sucked because everything smart on it was slow. Doesn't have Bluetooth so I couldn't pair it up with nothing. The remote that came with was cheap. I wish would have known all this before I purchased it.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Dumb TV

    Posted
    MrPither
    • My Best Buy® Elite MemberElite Member

    I'm warning you, steer clear of Samsung TVs. I have fought with mine for a year. The wireless fails every day until you manually have the TV look for it. It never finds firmware updates so you have to manually load them onto a USB and apply them yourself. Nothing on this TV will make you not hate it in the long term. If you don't believe me, go look at the Samsung community forum and that's all you'll need. Don't be and idiot like me and buy one.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Do not purchase!

    Posted
    Jillian
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought this tv a little over a month ago, and it worked well at first. Now it is having so much trouble connecting to the WiFi. Every laptop, cell phone, and other tv in my house connects and works just fine but not this tv. I have tried every single thing possible- resetting the tv, Turning the WiFi off then back on, unplugging the tv, nothing works!!! This seems to be a common error with Samsung's. I spent $800 to have a tv that cannot be used!! I will never purchase a Samsung again.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Jillian:

      Thank you for purchasing the Samsung 65” NU6900 4K Smart TV. I am sorry to hear that you are experiencing WiFi connection issues.

      Your router location and distance from the TV are important considerations -- having them both on the same floor with minimal interference blocking the signal (like a wall, etc.) will improve connection. You may also want to try wired LAN, if possible, since the connection will be faster and more reliable.

      Please reach out to us for further assistance. You can contact Samsung Customer Support at:
      1) 1-800-SAMSUNG
      2) LiveChat or email:  http://www.samsung.com/us/support/contact
      3) Facebook Messenger:  http://m.me/samsungsupport
      4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513

      We look forward to hearing from you. Samsung

  • Rating: 1 out of 5 stars

    Samsung SmartHub Lightyears Behind Roku

    Posted
    Reviewer
    • My Best Buy® MemberMember

    TV and picture quality are exceptional unless you are trying to utilize ANY of the smart tv functionality. A majority of the normal apps I used with my previous Roku Smart TV including Pandora, Xfinity Beta App, Netflix, etc. all malfunction. For example, Pandora will not play a majority of the songs on any station I select and the Xfinity Beta app only fills 60% of my screen with a grainy picture. Additionally, even though this is a 2018 model, the wifi adapter will only connect to a 2.4 gHz connection. It's 2018!!! Will not hold a Wifi connection and must be hardwired for consistent, grainy streaming. I worked with Samsung technical support to perform a SmartHub then Factory reset which did not fix any of these issues 45 minutes later. I will be returning this device.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great TV for the money

    Posted
    Blake
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased this about a month ago, after my 18 month old Insignia bit the dust. @@@@@@@@ Still salty about that one). I wanted something with a better name brand, but didn't want to break the bank, especially as I hadn't been planning to purchase a new TV. Found this Samsung 65" for a good price, and was able to get one of the last ones my local store had in stock. Picture is great, it gets nice and bright. It's a smart TV, which is nice. Cons: Only 2.4ghz wireless, no 5ghz - I ended up wiring it with ethernet as I hated the slower 2.4 speed. Only 2 HDMI ports - not a huge deal, as that's how many I use, but if I swap things in and out, I have to unplug something. Keep this in mind if you have a bunch of connections. The samsung Tizen operating system is okay - it's not nearly as fluid or intuitive as the Roku os that I'm used to - but it gets the job done. Overall, I'm super pleased with the quality of picture, and the sound is even pretty decent on its own. It's been a great replacement for the Insignia I had. Hoping it lasts much longer than 18 months.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Built well, but missing A LOT of features.

    Posted
    GregAtlanta
    • My Best Buy® Elite MemberElite Member

    A friend broke my living room TV when visiting so offered to replace it for me. Nice gesture, but I should have been picky and told them what I wanted - with their paying for it though I left it up to them. The Samsung NU6900 is what they got. It's been a horrible experience. Rather than write a book, let me just list a few of the issues/omissions about this model that many people might overlook, thinking that today in 2019, that EVERY TV 55 inches and up would have these features (surprise - they don't)... 1: Glare. The screen panel is really bad with glare from lamps, windows, etc. Much worse than my 12 year old TV this replaced. You have to turn lamps off to watch this. 2) No Bluetooth: Without bluetooth, you cannot use wireless headphones, other wireless devices, and you cannot "cast" video from your phone or tablet onto the TV. HUGE omission in a modern set. 3) Only Two HDMI ports: No excuse for this on a 65" TV. Even my tiny cheap 32" TV (other brand) in my room has 3. You are extremely limited to only two things plugged in to your set at once and have to unplug/plug cables to swap other devices. 4) Horrible remote control: Small buttons, hard to see, and some wise person actually put the "return" button right under the left navigation key, so you can very easily bump yourself out of the entire area you're in very easily. Nice. I could go on but those are the major things to be aware of. This is an absolutely bare-bones, "TV only" type of set with the ability to awkwardly navigate some apps. There are other brands that will give you those missing features in the same price range. Samsung should be ashamed to make a 65" TV missing so many modern features. This one I'd avoid. Even as a gift, I'm most likely going to return it and swap it for something else. Avoid.

    No, I would not recommend this to a friend