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Customer Ratings & Reviews

Samsung - 65" Class - LED - NU6900 Series - 2160p - Smart - 4K UHD TV with HDR-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 713 reviews

94%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-10 of 10 Reviews
  • Rating: 2 out of 5 stars

    Major issues after 2 months

    Posted
    Jlo42
    • My Best Buy® MemberMember

    Let me begin by saying that I was a Samsung fan up and to this point. Nearly all of my electronics are of Samsung make. So when I decided to upgrade to my standard 65”HD to 4K I only considered Samsung as my old tv had been working faithfully everyday for the past 6 years. I decided upon the nu6900 as it was nearly identical the next level 7 series less one hdmi input and a bit more thickness. Everything was great, at first. Picture quality was great and while the sound quality was just I okay, own a Samsung sound bar that easily synced to improve the quality. After just over two months of ownership I began to notice the screen flash with vertical banding as well as intermittent flashes of “snow.” At first I believed it to be loose Hdmi cables or out of date firmware. This wasn’t the case as it continued to worsen and became more frequent. At this point the TV is completely unwatchable. I have called customer support and they will be out to fully replace the panel a week after my initial complaint. I am happy they are fixing it for me under warranty, but now I have a refurbished tv that I paid full price for. I was most disappointed that I couldn’t just return it to Best Buy where I bought it for another one. It would have saved me time and a lot of aggravation. In closing it should be noted that in talking with customer service they didn’t exactly say that this was an isolated occurrence; if anything they eluded to the fact that this has been a commonality. Overall the TV, when it worked, was pretty good and I’m sure I was just an unlucky recipient of a defective unit but it kind of sucks that I couldn’t just exchange it for another one. I have a few more tv’s to purchase and may consider another brand in the future.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Decent picture, poor software

    Posted
    Racerzero
    • My Best Buy® MemberMember

    This TV was a warranty replacement for my Hisense, and it was a quick decision without much research. I will say that the picture quality is much better than my Hisense was, but the adjustment options are seriously inferior. The first issue was with the inability to disable the TV Plus app. I have no issues with pre-installed apps, but to not have the option to disable or turn off something I don't want is a negative mark in my book. Also the Amazon Prime app would not work until I powered the TV off and on 3 times, and the Hulu app does not allow you to select a different profile other than the main account profile. Having experience as a Tech Support rep for Samsung phones I knew to make sure the TV and Apps were up to date and it did not change anything. Another issue is with the display adjustment options. It only gives you broad stroke abilities. For example with my Hisense I could fine tune the simple options like brightness, backlight, contrast, and color in a 0-100 range. With this TV it is much more restricted and comes set to its highest settings. The backlight is also not a true backlight, it is lit from the edges of the TV. This causes grayness when watching movies that have a black bar top and bottom. Again I will give it props for its blacks, color, and 1080p upscaling, but I have spent hours trying to find a good overall picture setting, but find myself having to adjust for video games, tv, and hdr/4k content everytime I switch from one to another. I ended up exchanging this TV for a Sony based on research and reviews. I love Samsung as a phone company and would never buy something other than Samsung for a celluar phone, but for now will stick with TV brands that have been in the game for some time. This wasn't the TV for me, especially for gaming, settings, software and ultimately (due to side lit "backlight" and broad tuning options) picture. All I can say is do your research, talk to multiple TV educated people, and read the reviews before you buy. For example the Sony I ended up exchanging this for has a perfect 5 star review, with some minor criticism, but the criticism is not on options that are a concern for me. Overall if you are fine with having to constantly make picture adjustments based on what you are watching, or switching from TV to gaming, this is the TV for you. If you are fine with the default image settings, and do not mind apps you don't have complete control over then also this TV is just fine for you.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Racerzero:

      I am very sorry to see that you were not completely happy with the Samsung NU6900 Series TV and have returned it.

      Your feedback is very important to us and will be shared with our product team.

      Should you ever decide to purchase another Samsung TV and run into issues or have questions, please know that we are always here to help and can be reached at the following:

      1) Phone: 1-800-SAMSUNG
      2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger:  http://m.me/samsungsupport
      4) Twitter:  https://twitter.com/messages/compose?recipient_id=18768513

      Again, I am very sorry for the inconveniences you had, and hope that we will regain you as a customer.

      - Samsung Solutions Samsung

  • Rating: 2 out of 5 stars

    Built well, but missing A LOT of features.

    Posted
    GregAtlanta
    • My Best Buy® Elite MemberElite Member

    A friend broke my living room TV when visiting so offered to replace it for me. Nice gesture, but I should have been picky and told them what I wanted - with their paying for it though I left it up to them. The Samsung NU6900 is what they got. It's been a horrible experience. Rather than write a book, let me just list a few of the issues/omissions about this model that many people might overlook, thinking that today in 2019, that EVERY TV 55 inches and up would have these features (surprise - they don't)... 1: Glare. The screen panel is really bad with glare from lamps, windows, etc. Much worse than my 12 year old TV this replaced. You have to turn lamps off to watch this. 2) No Bluetooth: Without bluetooth, you cannot use wireless headphones, other wireless devices, and you cannot "cast" video from your phone or tablet onto the TV. HUGE omission in a modern set. 3) Only Two HDMI ports: No excuse for this on a 65" TV. Even my tiny cheap 32" TV (other brand) in my room has 3. You are extremely limited to only two things plugged in to your set at once and have to unplug/plug cables to swap other devices. 4) Horrible remote control: Small buttons, hard to see, and some wise person actually put the "return" button right under the left navigation key, so you can very easily bump yourself out of the entire area you're in very easily. Nice. I could go on but those are the major things to be aware of. This is an absolutely bare-bones, "TV only" type of set with the ability to awkwardly navigate some apps. There are other brands that will give you those missing features in the same price range. Samsung should be ashamed to make a 65" TV missing so many modern features. This one I'd avoid. Even as a gift, I'm most likely going to return it and swap it for something else. Avoid.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Issues out of the box

    Posted
    zkelvar
    • My Best Buy® MemberMember

    Best buy is great. Customer service in store is fantastic and helped us pick out the right TV for what we were looking for. First time buying a Samsung product and will likely not again. Very disappointing brand new out of the box the sound was crisp and loud however there was backlight bleed issues and a black line on the screen. Researched online and this appears to be an issue only with Samsung TVs. You can read it here - https://bit.ly/2VKSJpI

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      zkelvar:

      I am very sorry to see that you have encountered issues with the Samsung 65" NU6900 TV. I understand your disappointment and hope that you will give us a chance to assist with troubleshooting or warranty service.

      Samsung products are engineered to the highest standards of performance and quality and we back your Samsung TV with a 1-year limited manufacturer's warranty, if purchased brand-new from an authorized dealer.

      For further assistance or begin warranty service, please contact Samsung Customer Support via:
      1) Phone: 1-800-SAMSUNG
      2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger:  http://m.me/samsungsupport
      4) Twitter:  https://twitter.com/messages/compose?recipient_id=18768513

      Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.

      - Samsung Solutions Samsung

  • Rating: 2 out of 5 stars

    Internet connection issues

    Posted
    KayVee
    • My Best Buy® MemberMember

    The picture and size are great! However, it does have an issue connecting to internet. I’ve reached out to Samsung and they’ve told me to change the DNS to 8.8.8.8 or 8.8.4.4. They are temporary fixes. I’ve also restarted everything possible to have it connected and checked for system updates. It’s not an issue with my internet. My other devices have no issues connecting. I’ve done research on the issue and others are having it. Paid too much money to have to go through so many obstacles for it to not work properly.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      KayVee:

      Thank you for purchasing the Samsung 65” NU6900 4K Smart TV. I am sorry to hear that you are experiencing WiFi connection issues.

      Your router location and distance from the TV are important considerations -- having them both on the same floor with minimal interference blocking the signal (like a wall, etc.) will improve connection. You may also want to try wired LAN, if possible, since the connection will be faster and more reliable.

      If you need additional help with this issue, or have any questions or concerns with this TV, please reach out to us via any of the below options:
      1) 1-800-SAMSUNG
      2) LiveChat or email:  http://www.samsung.com/us/support/contact
      3) Facebook Messenger:  http://m.me/samsungsupport
      4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513

      We look forward to hearing from you.

      - Samsung Solutions Samsung

  • Rating: 2 out of 5 stars

    Not Impressed

    Posted
    ShayJ
    • My Best Buy® MemberMember

    I gave this TV a fair rating because so far it is functional. The salesman raved about how great of a picture this TV had. I even took my time shopping for this TV by reading reviews and making comparisons. I am sooo not impressed with this TV. The picture is dark with limited settings. I have a Sharp that I bought 5 years ago that is much better with more settings. Don't believe the Samsung hype with this TV! This is my first and last Samsung TV purchase.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      ShayJ:

      I am sorry to hear that you are not happy with the HD quality of this model.

      Please know that the Samsung NU6900 delivers 4X the resolution of Full HD, plus non-4K TV content is upscaled to 4K via our powerful UHD engine. Several advancements are incorporated to bring you clear, sharp, vibrant picture enjoyment, including PurColor (for millions of rich colors), HDR10+ (for exceptional dynamic range), and Motion Rate 120 (for fluid motion).

      Please give us the opportunity to troubleshoot and resolve your disappointment by contacting us via any of these options:
      1) Phone: 1-800-SAMSUNG
      2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger:  http://m.me/samsungsupport
      4) Twitter:  https://twitter.com/messages/compose?recipient_id=18768513

      We look forward to hearing from you.

      - Samsung Solutions Samsung

  • Rating: 2 out of 5 stars

    Tv is great, delivery poor

    Posted
    John
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We are very happy with the TV. Great picture, sharp colors including the black. However the delivery people were hostile to my wife, fought with her to take away our old TV even though we paid for the tv removal service. I called customer service who after waiting on hold multilevel times, barely even listened and no one followed up.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Good picture, bad smart functions

    Posted
    BBalchin
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Had this TV for 7 days and it started to go black for 2 to 3 seconds while watching. Also the remote was very slow communicating to the TV. I returned this TV and went with a vizio hoping for better luck. I gave it 2 stars because the picture was very good but the quality of the TV lacks.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Apps won't stay logged in

    Posted
    GH904
    • My Best Buy® Elite MemberElite Member

    I've had this tv for 30 days, and the only app it recognizes regularly is netflix. Some, like sling won't work at all, and others require daily login. At first I thought it was an app or wifi issue, but other tvs in the home proved that theory wrong (again and again).

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Decent just had bad one

    Posted
    Ignatius
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The picture on the tv was great for a few days then started to notice a vertical line towards the right side of the screen. It showed up on all inputs watching videos or playing g games had to take back and exchange for vizio

    No, I would not recommend this to a friend