Customer Ratings & Reviews
- Model:
- QN65Q7FNAFXZA
- SKU:
- 6202117
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are impressed with the picture quality, stating that the colors shine through the screen. They also appreciate the easy setup and the one connect box. The price is considered great, and the sound, color, and brightness are all highly praised. The 4K resolution is also seen as a positive feature. However, some customers have expressed dissatisfaction with the remote control, saying that it is not backlit.
This summary was generated by AI based on customer reviews.
After 20 months, slow power on.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for 20 months and now it takes 2-5 minutes to power on. Waiting for it to completely fail.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Good Choice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned this tv several months now and have several other "top" brands to compare it to. First the good: Fantastic amazing picture. Easy to use clean remote. One connect box is really a big plus. Set up was easy. Love the smart connect to my cell phones. Did I mention great picture? Brightest by far of any tv I have owned and to me this is a big deal. Side by side with another top name OLED display this picture is in another category of great. There are a couple things I dislike but have accepted: No PIP I don't understand this, almost unacceptable. Remote has been quirky with voice commands. Sometimes it works most of the time it says uavailable. This one is the MOST aggravating...HDR must be selected through expert settings and can not be changed through basic screen quick select like the other picture options. Very inconvenient to have to constantly scroll to expert settings to activate HDR when 4k content is being played (Netflix? ); if this was fixed I would overlook easily the other two complaints of mine. Again...AMAZING picture. You will not be disappointed.
I would recommend this to a friend Smart Tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I could never get the tv to stay on long enough to set up... Easy assembly
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Great picture quality TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has lasted over 4 years and the quality is still great. The streaming services are quick to respond, no lag. The picture quality is clear and crisp. The sound is good but we have it connected to the Sonos surround sound.
I would recommend this to a friend - Pros mentioned:Picture quality
excellent tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great tv with great clear pictures, samsung has always been the best choice!
I would recommend this to a friend - Pros mentioned:Picture quality
Great TV, remote needs work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought myself a Q7 for Christmas, and the picture is great. I was considering an OLED TV but I REALLY wanted to get rid of any visible wires. The OneConnect Box and the Samsung flush wall mount tipped the scales toward the Q7. The picture is terrific, but the remote could use a lot of work. They have eliminated a lot of the buttons, so you need to memorize a sequence of buttons to fast forward, to find various shows, and I still can't discover if you can "page down/up" when searching the guide. Samsung should really invest in making their remote more flexible. That said, I'd still buy the TV because the OneConnect box is great.
I would recommend this to a friend - Pros mentioned:Picture quality
Happy Camper
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've now had the 65 inch for about a week and so far I'm astonished at the quality of watching 4k hdr on YouTube. At first I wasn't sure but it takes time to learn just what this tv can do. This is my third Samsung and the best. I was going to buy the LG oled but so glad I bought this. Just buy it!
I would recommend this to a friend - Pros mentioned:Picture quality
Samsung 65 in tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality, excellent picture , Love this tv ! Definitely add a sound bar !
I would recommend this to a friend - Pros mentioned:Picture quality
Great TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful picture Works great with Samsung soundbar
I would recommend this to a friend - Pros mentioned:Picture quality
Solid TV but reported issues are still there
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent picture quality! Standard sound setting is bad but the enhanced one is pretty good. I really like the color balance when selecting Game mode! The bad, and I mean really bad is that the TV turn on/off by itself!!! Geek squad had to switch the one connect box and install a new motherboard (my new TV is now basically a refurbished product). After the changes, the TV has worked ok for two weeks, but it makes you wonder if it will fail in the future. After searching for this problem, other reviewers report the same. Samsung 2019 TV line up do not have one connect box. Makes you wonder if they got rid of the box because they could not fix the problem.
No, I would not recommend this to a friend Great TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wifi does work on 5 GHZ.Takes awhile to get setup like you want, but that's part of the process.
I would recommend this to a friendDon’t buy this tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy this TV. Heats up to dangerous levels along bottom and screen burns in black. I contacted both Beat Buy and Samsung and got no help. I’m done with Samsung period.
No, I would not recommend this to a friend- Cons mentioned:Ambient mode
Local Dimming FAIL
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this TV a week after I bought it. I really wanted to love it but if you watch anything with subtitles the local dimming tech (edge lit) is really bad and very distracting. If your watching a dark scene and subtitles come on the brightness of the entire TV will change with the subtitles. Look for a TV with 'Full Array Local Dimming' or better yet an OLED. I returned this TV for the LG B8 65" and it's well worth the extra money. The clarity and HDR are 50% better than what my QLED looked like and Dolby Vision shows on Netflix are stunning. The 'Ambient Mode' didn't work either. The App crashes upon start up.
No, I would not recommend this to a friend Q7 Bluetooth issues right out of the box
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a Q7 65’’ TV on 2/11/18. A month ago the the Bluetooth remote wouldn’t pair to the TV. Called Samsung and spent a weeks of them wanting send parts, then schedule a repair, then say they ant do the repair so I will be given an exchange... now to be told I will have to come out of pocket for my replacement since my TV is the QN65Q7FAMFXZA and was replaced by QN65Q7FNAFXZA. I’m not going to be forced to get a lower model TV or pay hundreds in the difference... not happening. All of this because a remote won’t pair to a TV. Ridiculous.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Hi Gonkulatedone
I am very sorry for the issues you have encountered and understand your frustration. Your user experience is very important to us and will be shared with our teams.
I have included a remote pairing guide for your reference:
https://www.samsung.com/us/support/answer/ANS00049119/
If the issue persists, please reach out to us again via any of these options:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Samsung Ambassador
DO NOT BUY!!!!!!!!!!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV worked for 2 months. Great at first and now screen whites out after 5 minutes. Samsung absolute worst customer service. Have been contacting them for 2 months and they will not refund or send a new TV. Don't waste your money or time on this product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi HSmith,
I am very sorry for the issues you encountered with your Q7F TV.
We are unable to look up your customer contact information based only on your BestBuy.com review name.
To best assist you with identifying and trouble-shooting the issue, we would like to schedule an on-site technician visit.
Please call Samsung Customer Support at 1-800-SAMSUNG to setup an appointment.
Or respond here with your last ticket number so that we can look up your contact info and call you.
Again, my apologies for the inconvenience and disappointment you had.
Your feedback is very important to us and we utilize your concerns and opinions in our relentless efforts towards delivering world-class product and service.
-Samsung Ambassador
Disappointing first experience with this TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I chose this TV to replace my KS8000 that had some pixels going missing. I opted to move up to the Q7 vs the Q6 (current day equivalent to the KS8000) due to the One Connect box on this TV. However, the One Connect box arrived DOA. Buyer beware.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mike,
I am very sorry for the malfunction One Connect system issues you have received with your Q7F TV and understand your disappointment.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
Please reach out to us so that we can begin the warranty service and send you a replacement system.
You can contact our Customer Support toll-free at 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Simply copy-paste this link into your browser to LiveChat or Email us: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport
Or find us on Twitter at https://twitter.com/SamsungSupport
- Samsung Ambassador