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Customer reviews

Rating 4.7 out of 5 stars with 691 reviews

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    Rating 4.4 out of 5 stars

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    Rating 4.7 out of 5 stars

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    Rating 4.7 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products or points for an honest, helpful review.
Page 2 Showing 21-40 of 691 reviews
  • Rated 5 out of 5 stars

    Excellent Picture

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    Posted .

    Went looking for a different Samsung model at one store. Was told no one in a 50 mile radius carried it. Called other stores myself and low and behold, the sales guy was lying. Went to a different store that had the television I originally wanted and saw this Q8 on a beautiful display. Watching the 4K movies on this TV is amazing. I feel like comparing the colors you see to the crayola crayons is an accurate description. You can see the blacks are black, so many variations of blues, reds, greens. There was an issue with the TV not being able to handle the back lighting but it seems like the newest update has fixed that since the TV hasn't shut off and turned back on since. Easy to set up. Easy to unbox. Was delivered 5 days after ordering it. Can sit anywhere in the living room and get the same picture quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bea-u-ti-ful

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    Posted .

    So gorgeous. I've never seen the color red so brilliant and so well-defined. At my advanced age, it is a welcome luxury, especially since we are limited physically. The Blue Planet was never as blue, or as enchanting, and when the blood runs on American Horror, you can't watch, and you can't look away. Full array backlighting in the Q8 series makes a huge difference. It is well worth the extra $$ we paid, though i did wait months for this to finally come on sale. See CNET review.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    QLED is a winner!

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    Posted .

    After living with a 46 inch as the largest TV in my home for many years, it was time for an upgrade. I wanted a bigger screen with the best picture quality I could afford. I was originally leaning toward LG's C8 TV which is OLED. That had an amazing picture quality but has burn-in risk. I use subtitles / closed captioning all the time and didn't want to deal with it. I then looked at Sony 900XF which was great but wanted something closer to OLED without burn-in. So QLED series is what I went with. I got a 65 inch Q8FN and it has been amazing so far. I watched Force Awakens on Blu-Ray and have been streaming from Netflix, Amazon Prime, and Xfinity (Samsung allows using the Xfinity app so no box required). Picture quality from all sources have been great after making manual adjustments. QLED is a winner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great TV, good price

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    Posted .

    This is my second Samsung smart TV in the last six months. Easy hookup and setup. Great picture. Just starting to explore all the TV's capabilities. What was a no brainer was the 24 months same as cash financing....You can't go wrong...only glitch I had was the store doesn't stock these TV's anymore. I had to wait a week or so for it to come in. When it did come in I got an e-mail reminder on that day (Friday) and the following Monday that my TV was in and I had three days left to pick it up or they were sending it back. It sounded like.."Hey...your TV is in..come and get it or were sending it back...we don't need to sell $3000.00 TV's that bad. Came off a little callous...not the usual good customer service I 'm used to from Best Buy...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful Picture

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    Posted .

    After much research and settling on a QLED, we went with this model as a nice compromise between the Q7 and Q9. Really could not see enough in the Q9 to justify the additional price. This TV provides a fantastically beautiful picture with colors that snap. The picture is so sharp, clear, and real-like that it appears almost 3D. Even HD cable channels look so much better. In addition, this is a 65" which is a step up from the 54" it replaced, so we are watching if from the same distance as the old TV. You can read other techie reviews, but in my opinion, the picture quality of the Q8 speaks for itself. We love this TV!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I wanted it to be the one.

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    Posted .

    I had a 2018 Q8f for 3 weeks and it was difficult to get the settings right. The colors always seemed to be off one way or the other. Skin tone always looked washed out. Motion was also an issue with regular content. I did plenty of research on settings on tech forums and just when I got one setting right it seemed to throw off something else. The biggest deal breaker is mine kept shutting itself off. It is a known problem along all of the Q series (google it). Most of the research I did showed it was the one connect box but the 2018 Q8 doesn't have a one connect box. The latest update didn’t fix it either. There are also complaints of the Q6, 7, 8, and 9 doing the same thing right on Samsungs community forums. I ended up returning it just before the 30 day return period and bought a Sony X900f. I have been a fan of Samsung for a long time and hated Sony but couldn't be more happy with the Sony. It only needed a few adjustments right out of the box and looks amazing.. I also saved about $700. I’m sure not every Samsung has issues but I wasn’t willing to keep swapping out TV’s until I got a good one known as the panel lottery all manufacturers are known for. Sorry but not sorry Samsung.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Catalyst,

      I am sorry that the Q8F TV did not work out for you.
      Your overall customer experience feedback is important to us and will be shared with the product team.

      Should you ever decide to give Samsung TV products another try and have concerns or questions, please know we are always here to help. You can contact our Customer Support toll-free at 1-800-SAMSUNG. Or copy-paste this link into your browser to LiveChat or Email us: https://www.samsung.com/us/support/#contact_us_for_support

      We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport
      You can also find us on Twitter at: https://twitter.com/messages/compose?recipient_id=18768513

      Again, my sincerest apologies. We hope to regain you as a customer in the future.

      -Samsung Ambassador. Samsung

  • Rated 4 out of 5 stars

    Highest end Samsung TV is not perfection

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    Posted .

    I bought the 2nd highest Samsung model only because the top level added only features I did not want, but it has same video engine. I loved my Samsung DLP and kept it running for years. I worked with Samsung on commercial TV developments and know their excellent video. But this 4K monster has less than perfect real-world video when upconverting the HiDef still predominantly in use today. News crawls along the bottom, swipe in graphics from the sides are distractingly jerky as are some slow moves in the video. Additionally, I designed menu and user interfaces; and acknowledge that vast feature set makes a simple menu difficult, especially in advanced setup beyond the basics of selecting a source, but whomever designed this one is from a different planet that I am. Like an Android users trying to use the advanced features in an iPhone. Unless obvious, a trip to the manual seems needed. Still, it can create some absolutely beautiful video with high dynamic range and increased color range even comparing it to the DLP I loved for it quiet beauty. Even though not perfect, I would recommend it be considered in a buying decision

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great

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    Posted .

    I was doing research of Quantum TV for a while and comparing quality and prices of different brands of TV. I choose Samsung Quantum TV because I fell in love with colors in Best Buy store. But I found out bad surprise after this expensive TV was installed by Geek Squad in my home. Regular customers will never have the same quality, colors, quality of pictures as Best Buy and other stores because our cable isn’t 4 K, and we couldn’t see potential of purchased Quantum 4 K TV. All these stores have special equipment and different cable that they hooked Quantum TVs to attract the customers. That was big disappointment to find out this information after spending $3000 bucks. In addition, 15 days later after TV installation, black and white image was distorted . Geek Squad( which cost me additional $500) came to evaluate the problem. Technician said that’s could happen due to problems with Comcast cable box . Thank God I didn’t have this problem again. It resolved on its own.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Taty,

      I am sorry to hear that you were not able to enjoy the experience as much as you did in the store.
      Store displays are tuned to a digital HD channel.
      If you have an analog cable box or satellite box, upgrade to a digital cable box or satellite box.
      Many HD channels are upscaled from SD (Standard Definition) content. Look for a channel that
      is broadcasting HD content.
      Try finding HD channels by running the Auto Program function.
      Go to Settings> Broadcasting> Auto Program
      Then adjust the cable box or satellite box's video output resolution to 1080i or 720p.

      HDMI cables are recommended for optimal HD viewing.
      The TV also offers custom settings, allowing you to adjust images to your preference.
      1) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
      2) Standard: Is the default mode suitable for general viewing environments.
      3) Natural: Reduces eye strain for a comfortable viewing experience.
      4) Movie: Is suitable for watching TV or movies in a dark room.

      You may also wish to try configuring advanced picture settings. Instructions can be found on Page 92 of our e-manual:  http://downloadcenter.samsung.com/content/UM/201901/20190102114948285/ENG_US_KM2ATSCN-3.0.4.pdf

      Please know that Samsung Customer Support is always happy to assist you with image quality adjustments tailored to your preferred viewing experience.
      Simply phone us at 1-800-SAMSUNG (ask for TV)

      You can also LiveChat or email us by copy-pasting this link into your browser: http://www.samsung.com/us/support/contact

      We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport

      Or find us on Twitter at  https://twitter.com/SamsungSupport

      Again, thank you for taking the time to share your experience. We hope to hear from you soon.

      - Samsung Ambassador Samsung

  • Rated 5 out of 5 stars

    Very nice TV

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    Had been looking for sometime at this TV and a comparable Sony. Both are impressive TVs. Sony tends to be just a little darker in their picture. They say that is more like natural, but I like a lighter picture so I can see in the dark corners of the picture. That is the main reason for the Samsung. Sony may have a little better sound from their speakers, but my hearing is not that great. The Q8F series is great. Just now getting to know all of its functions. I use Direct TV and the pictures are really good. Of course Netflix, Amazon prime, HBO Go and Showtime 4K is really good also. This TV is worth the money in my opinion.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wow

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    Posted .

    This tv is amazing. It makes all content better looking (4K or not). I cannot lie though sometimes it may actually be to bright. We have it in our living room with a big bay window so during the day it’s awesome and suprisingly has minimal glare. At night with the lights off it, it’s breath taking but we do catch ourselves squinting our eyes at intensely lit scenes. Whether that’s a pro or con - that’s up to you and your preferences. We did tweak the settings to dim it a tad. For 4K movies and the Xbox X - it’s hard to beat the picture quality

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Can't believe the difference

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    Posted .

    So I was not in the market for a new TV but we were waiting at Best buy for a product in the back and got to browsing. We have a year old Sony 65 that was top of the line at the time of purchase but I wasn't in love with it and got to thinking I could put the Sony in my man cave and put this bad boy in our living room. Man I am glad that I did. I can't believe how much better quality the picture is. The blacks are amazing... something I was underwhelmed with on the Sony. And no black/gray fade. The picture is true! I absolutely love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phenomenal

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    Posted .
    Owned for 1 year when reviewed.

    Could we go into tech specs on why it's great? Sure. But the simple version is the TV is amazing. Great picture quality, good apps, friendly interface and easy to use. Also, unless you're going full sound system, don't waste your money on a sound bar unless it's very high end. I have a $500 sound bar, and I forget to turn it on most of the time as the TV speakers are definitely sufficient. All around great TV, and I will buy Samsung again when it needs replacement.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Great TV - Possible Firmware Issues

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    Posted .

    Overall, this TV is amazing. It is able to take standard definition content from 720p and 1080p or 1080i and upscale to 4K, even in an HDR+ mode which the Q engine uses to get it close to HDR. The blacks are legitimate blacks with the brights being something you are not used to seeing on a TV. Tweak your settings out of the box, its colors are not accurate out of the box but they get closer when you switch to movie mode and start playing with the expert settings. It gets really close even without a white level calibration. There are youtube videos of accurate settings and websites with good settings. This TV is very good at handling reflections and its in a bright room with a bay window and 3 other windows, works and looks great even when the sun is setting in the windows. This TV has issues with the Full Array Local Dimming, Samsung is working on it and it is getting better. The TV also restarts randomly when playback stops on a movie and we switch back to live TV, in between TV shows and commercials going back and forth, usually when there seems to be a source change. Its close to OLED, not quite there yet but its the first LED set that I have owned that actually shows true blacks. Can't recommend it yet until they fix the FALD (Dimming) issues and the intermittent restarts. If you're worried about this TV not being bright enough, this TV actually makes my wife and kids squint at times and we're not even watching HDR content yet. Will update as new firmware comes out. 65 inch on 1057 after Factory Reset. If software issues were fixed, easy 5 stars, its a beautiful TV.

    No, I would not recommend this to a friend
    • Brand response from MrSamsung
      Posted .

      HI Brandon,

      Thank you for sharing your user experience and bringing these concerns to our attention.
      We are investigating these issues in our lab and working towards a solution.

      We will post an update as soon as possible. Please check back in the comments section here, or contact us at 1-800-SAMSUNG.

      -Samsung Ambassador Samsung

  • Rated 5 out of 5 stars

    Best TV EVER!!!!

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    Posted .

    I love this Tv. I have been holding out on purchasing a new one for almost a year because I wanted to make sure the tv I buy will satisfy my family needs. First off, this TV does extremely well in bright rooms and with glare. We have an open concept floor plan and needed a TV that handles glare, which this one does. The gaming on this TV through the Xbox One X is so fun. No lag input, graphics are off the chart and the picture is clear as day. I couldn't be happier with my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great picture and design

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    Posted .

    I’m amazed by the quality of this tv. Very bright but the beautiful colors give it an amazing balance, even my local programming looks true to life. The smart TV platform is smooth and easy to use. I downloaded the SmartThings app to be able to use my phone as a remote for this tv. Design is a little heavy but it’s understandable for a full array tv, do yourself a favor and get the 4k subscription on Netflix and amaze yourself!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Crystal Clear!

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    Posted .

    I couldn’t be happier with my Q8F! I love everything about it. My only small complaint is that the remote is RF and it does not Integrate with my IR soundbar that I also bought. A IR Samsung remote is reportedly available that will accomplish that, but then you lose the voice control of the Samsung, so it still is a two remote TV. Outside of that, the TV is awesome and it is being used in a streaming-only scenario.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV OF THE GODS..IM NOT WORTHY

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    Posted .

    This is hands down the most beautiful tv I have ever owned. Sometimes I wonder if it’s too bright. Don’t buy the Q6 or Q7, as they only have the lighting around the edges, where as the Q8 and Q9 are full array backlighting. Not discernable difference between the Q8 or Q9, besides the major price difference. BUY THIS TV, you will NOT be disappointed. BB price matched this TV for me at $2,099....amazing deal!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Crisp, bright, smart

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    Posted .
    Owned for 1 month when reviewed.

    We've had this TV for six weeks or so now and it's lived up to expectations and then some. We knew the picture would be good, but the apps have made cutting the cord (which we did simultaneously) a breeze. Now it did not pick up our Wifi signal like we hoped (not sure if it's a problem on our network), but it didn't really matter because the room was power-wired anyway. I felt like the sale price we paid made it a good value as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LOVE

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    Posted .
    Owned for 1.5 years when reviewed.

    LOVE LOVE LOVE - Great Picture! My only small complaint would be due to the position of the speakers you have to have it turned up loud to hear when you are sitting in front of the TV but then it is super loud if you are toward the side of the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Q8F

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    Posted .

    What a behemoth! When I saw the commercial advertising this tv I had to get one. I am extremely happy with the purchase and it is a dramatic upgrade from the tv we had in the living room before. We have connected it to the Samsung Smart Hub Refrigerator and it is an amazing combination together. An incredible option. For anyone who truly wants to take their viewing experience to the next level.

    I would recommend this to a friend

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