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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 695 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers consistently note the 65" Class - LED - Q8F Series - 2160p - Smart - 4K UHD TV with HDR has great picture quality, easy setup, and vivid colors. Many customers were pleased with the price they were able to get the TV for. While some customers found the remote control to be unintuitive, others found the smart TV to be great.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 695 reviews
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Great TV for Home Theater Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'll never will want to see another movie in a theater; picture is so clear and lifelike; detail is phenomenal, and colors are so vivid and crisp.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Smart tv

    Rated 5 out of 5 stars

    HIGH QUALITY TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung QLED 65 inch TV has wonderful color and quality of the picture resolution is brilliant. Very happy with the purchase. The tech crew installed fast and did a great job. Lots of new options with this new TV.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Smart tv

    Rated 5 out of 5 stars

    Excellent TV with great user interface

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture quality is outstanding. Set up was easy. This is the first really smart Smart TV I have owned - as quick and easy to use as a tablet or PC. I have this in a fairly bright room and the picture is still great.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Beautiful Picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After much research and settling on a QLED, we went with this model as a nice compromise between the Q7 and Q9. Really could not see enough in the Q9 to justify the additional price. This TV provides a fantastically beautiful picture with colors that snap. The picture is so sharp, clear, and real-like that it appears almost 3D. Even HD cable channels look so much better. In addition, this is a 65" which is a step up from the 54" it replaced, so we are watching if from the same distance as the old TV. You can read other techie reviews, but in my opinion, the picture quality of the Q8 speaks for itself. We love this TV!

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Nice high end TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this TV to replace an 8 year old Samsung 55" LCD we had. WOW what a difference the quantum dot technology is fantastic! The colors are Vivid, the brightness is great, the overall viewing experience is excellent.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Bad vertical banding dirty screen effect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had been searching for a great TV with great features for gaming and watching movies. The Q8 came highly recommend, had product delivered to home to find out that right out of the box it had a dead pixel, returned for the same set and experienced vertical banding and DSE exchange for a third set to experience software issues of screen dimming and flickering with very small dirty screen effect, went with the 4th set and the dirty screen effect and vertical banding was the worst of all the sets I had experienced. I had exceeded my return policy due to poor quality control from Samsung! If those issues were not visible this would have been very close to OLED unfortunately is unable to truly enjoy this TV which I wanted to own more than anything.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Bshaw,

      Our Q8F Series incorporates many of our premium features and technologies, all geared towards delivering the best in viewing enjoyment. It is possible that your particular sets were either defective or required adjustments in settings. Nonetheless, I do sincerely apologize for the let-down and inconveniences.

      To better assist you with possible image settings adjustments for an optimal experience, please call Samsung Customer Support toll-free at 1-800-SAMSUNG.

      You can also contact us via LiveChat or email. Please copy-paste this link into your browser:  http://www.samsung.com/us/support/contact

      We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport
      Or find us on Twitter at  https://twitter.com/SamsungSupport

      Again, thank you for taking the time to share your thoughts. Your invaluable feedback helps us continuously deliver better products and service.

      -Samsung Ambassador Samsung

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV, the anti glare is amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture quality and contrast on this TV are amazing, the anti glare coating makes it very usable in my very bright bedroom. The Apple TV app also makes it integrate perfectly into my existing products.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Awesome Products As Always From Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 65" Samsung TV is unbelievable in both picture, sound and ease to use. The sound bar is is very powerful and if you live in a condo or apartment, you have to be very considerate in the sound blasting your neighbors.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picked this tv up today. Picture is amazing and easy set up. Almost got the q9, but found the full array can be over powering on darker movies. I watched avengers in 4K ultra on this earlier and it was phenomenal.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Awesome TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture is outstanding. Watched a dark scene from a movie we had already watched only to realize there were two people standing there. Our old Tv was too dark to show. Very happy with our purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Smart tv

    Rated 5 out of 5 stars

    Awesome TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will keep this short and to the point. Picture is Awesome. Features are Awesome. I love being able to download apps to the TV. Friends that come to our house are amazed at the picture and bright colors.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 4 out of 5 stars

    Great tv for watching hockey.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this 4K tv just in time for this years NHL Stanley Cup playoffs. It is a heck of an upgrade, it is bigger than my Sony tv that was only a 1080. Even though cable only broadcast 1080 the picture is much sharper and brighter. I would love to see hockey broadcasts in a 4K. I'm really happy with my new tv.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Smart tv

    Rated 5 out of 5 stars

    Terrific TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV is exactly what we were looking for. Perfect fit for our living room, great sound and unbelievable picture, which rivals the LG OLED. Very user friendly smart TV with built in menu.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    An excellent television

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best television I have ever owned Every time I watch it the color amazes me in the picture great detail I have Repaired televisions over 38 years this television is amazing

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Best tv.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had a few LED TVs and I can honestly say this is one of the best I saw. I was going to buy an LG but this one does great with high action movies. The colors are amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best LED option out there

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a loyal lg guy and tried the new nanocell. The blacks were just not very good. Swapped it for this Samsung QLED and the picture is perfect. Smart features are nice too

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Awesome QLED

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture is awesome extremely clear. The color is vivid and bright, I feel like I am at the movies. After careful research, I know this was the best TV for my room and I love it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Ease of a new smart tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv replaced a plasma which I thought could never be matched. In the end the picture on this tv is quite gorgeous. The ease of set up and use is beyond any previous tv.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Definitely one of the best Tvs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing picture, Amazing color gamma, deepest blacks yea it's the best Samsung TV I've ever owned!!! Lol its makes you go through all your old content to see how it looks

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was doing research of Quantum TV for a while and comparing quality and prices of different brands of TV. I choose Samsung Quantum TV because I fell in love with colors in Best Buy store. But I found out bad surprise after this expensive TV was installed by Geek Squad in my home. Regular customers will never have the same quality, colors, quality of pictures as Best Buy and other stores because our cable isn’t 4 K, and we couldn’t see potential of purchased Quantum 4 K TV. All these stores have special equipment and different cable that they hooked Quantum TVs to attract the customers. That was big disappointment to find out this information after spending $3000 bucks. In addition, 15 days later after TV installation, black and white image was distorted . Geek Squad( which cost me additional $500) came to evaluate the problem. Technician said that’s could happen due to problems with Comcast cable box . Thank God I didn’t have this problem again. It resolved on its own.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Taty,

      I am sorry to hear that you were not able to enjoy the experience as much as you did in the store.
      Store displays are tuned to a digital HD channel.
      If you have an analog cable box or satellite box, upgrade to a digital cable box or satellite box.
      Many HD channels are upscaled from SD (Standard Definition) content. Look for a channel that
      is broadcasting HD content.
      Try finding HD channels by running the Auto Program function.
      Go to Settings> Broadcasting> Auto Program
      Then adjust the cable box or satellite box's video output resolution to 1080i or 720p.

      HDMI cables are recommended for optimal HD viewing.
      The TV also offers custom settings, allowing you to adjust images to your preference.
      1) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
      2) Standard: Is the default mode suitable for general viewing environments.
      3) Natural: Reduces eye strain for a comfortable viewing experience.
      4) Movie: Is suitable for watching TV or movies in a dark room.

      You may also wish to try configuring advanced picture settings. Instructions can be found on Page 92 of our e-manual:  http://downloadcenter.samsung.com/content/UM/201901/20190102114948285/ENG_US_KM2ATSCN-3.0.4.pdf

      Please know that Samsung Customer Support is always happy to assist you with image quality adjustments tailored to your preferred viewing experience.
      Simply phone us at 1-800-SAMSUNG (ask for TV)

      You can also LiveChat or email us by copy-pasting this link into your browser: http://www.samsung.com/us/support/contact

      We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport

      Or find us on Twitter at  https://twitter.com/SamsungSupport

      Again, thank you for taking the time to share your experience. We hope to hear from you soon.

      - Samsung Ambassador Samsung