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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38 reviews

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92%
would recommend
to a friend

Customers are saying

Customers consistently note the impressive picture quality and innovative art mode of the 65" Class - LED - The Frame Series - 2160p - Smart - 4K UHD TV with HDR. Many customers rave about the art mode's motion activation feature. While some customers find the price to be a drawback, they generally agree that the product's quality justifies its cost.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-38 of 38 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    My Favorite

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these TVs. The frame TV’s are aesthetically beautiful and blend so well with all decor. Amazing picture and user interface. I have purchased multiple in all available sizes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Frame

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great television I would recommend to anyone that doesn’t like just seeing a black rectangle on their wall. Even purchased a second smaller model

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    hard to set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very complicated to setup and mount...remote also was not easy to use battery compartment would not open readily.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Lorenzo,

      I am very sorry to see that you ran into difficulties with setup. We appreciate your review and will share your feedback on the User Manual with our internal teams.

      You can refer to the online e-manual here:
      http://downloadcenter.samsung.com/content/UM/201901/20190102114948285/ENG_US_KM2ATSCN-3.0.4.pdf

      You can also reach out to Samsung Support for step-by-step assistance with setup, features, and operation:

      1) Phone: 1-800-SAMSUNG (ask for TVs)
      Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)

      2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support

      3) Facebook Messenger:  https://www.facebook.com/samsungsupport

      4) Twitter:  https://twitter.com/SamsungSupport

      If you have not already done so, we invite you to register your new Samsung TV
      Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.

      We look forward to helping you better enjoy your new Frame TV.

      - Samsung Ambassador Samsung

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Fantastic Art Television

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung Frame TV exceeds all expectations! The selection of artwork and the picture quality of the television are exceptional.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung does it again my family loves his TV pictures clear and crisp. Love Samsung products

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    cool concept

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    image is good. concept is good. it does look like a painting. and your picture quality is great

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A beautiful piece of art that looks wonderful in our sitting room, which sits off of our bedroom.

    I would recommend this to a friend
  • Pros mentioned:
    Art mode

    Rated 5 out of 5 stars

    Exactly what I wanted!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect For over the fireplace! Art work when not in use, and a great tv for entertainment

    I would recommend this to a friend
  • Pros mentioned:
    Art mode

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not cheap, but great product. Sits right to the wall, and the art feature is cool.

    I would recommend this to a friend
  • Pros mentioned:
    Wall mount

    Rated 5 out of 5 stars

    Amazing TV easy to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No gap mount is too easy, one connect box makes everything plug and play.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like the clarity of the picture and sleekness of the frame.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great wall art and nice TV

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This version of the frame is much better than last year. It now has slideshow mode and the wiring system to power the TV and the video signal is all in one small cable. The cable is plenum rated so it can be installed in walls.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    awesome!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my wife heard of the TV, and I visited a friend in SLC who had one, The TV part is fine, as are all now it seems, but the ambient condition is fun to play with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this tv!!! For art lovers it’s a dream come true.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn’t of purchased a better tv than this one. Going to look amazing. In our new home.

    I would recommend this to a friend
  • Pros mentioned:
    Art mode, Picture quality

    Rated 5 out of 5 stars

    Amazing TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first we were a bit skeptical due to the price and it did take us a while to make the decision but after seeing it in our living room I can truly say its a beautiful TV. The picture quality is amazing and it definitely adds beauty to any room with its framed art feature. We're very glad with our purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Wall mount

    Rated 5 out of 5 stars

    Love The Frame!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the Frame primarily to display artwork and my photos. The TV looks great with both types of media. I love the way the TV is flush-mounted to the wall. The phone software works very well for loading pictures and choosing mat types and colors. The Samsung art collection is very diverse and the quality of the artwork is excellent. Overall, I highly recommend the Frame!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Keeps shutting off

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It seems like a really cool TV, but after mounting it and plugging it in, we can't use it. It shuts off every 30 seconds and restarts. Really annoying. I have an exchange in with Best Buy, hopefully the new one will work.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      RonnyK737,

      I am very sorry that you experienced power cycling issue with your previous unit.
      I hope the new Frame TV works for you.

      If there is anything we can do to further assist and improve your 1-star user experience, please do let us know by contacting Samsung Customer Support via any of the following options:
      1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
      2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger: https://www.facebook.com/samsungsupport
      4) Twitter: https://twitter.com/SamsungSupport
      5) The Samsung TV Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/TVs/bd-p/tv

      Again, my apologies for the inconvenience and disappointment you had.
      Your feedback is very important to us and we utilize your concerns and opinions in our continuous efforts towards delivering exceptional product and service.

      - Samsung Ambassador Samsung

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