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Customer Ratings & Reviews

Your price for this item is $359.99
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Customer reviews

Rating 4.5 out of 5 stars with 109 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers commend the 65" Class - LED - The Frame Series - 2160p - Smart - 4K UHD TV with HDR for its exceptional picture quality and innovative art mode. Many users rave about the stunning visuals and immersive viewing experience, while others appreciate the convenience of the included wall mount and user-friendly interface.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 109 reviews
  • Rated 5 out of 5 stars

    Great picture quality!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv looks amazing flush mounted to the wall. We really wanted a nice tv, but one that the room was not center around. This tv makes it possible to accomplish without sacrificing quality. I also love the preloaded art selection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new TV. I was a little unsure when I entered the store about which TV I would purchase. The salesman did a wonderful job of telling me everything I would possibly ask.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great price for item.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although happy with TV purchase, I am unhappy with the fact that it was not mounted to wall (installers could not determine beams from pipes with magnet), even though mounting instruction allowed for mounting through sheet rock.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful 4k image

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a TV this is a very good set. Local dimming does get better blacks but is a bit distracting when moving between dark/light scenes. Picture mode is fun, but still of course looks like a screen.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far so good

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GF likes it. I'm fine with it. The software on it could be easier to figure out. Need subscriptions for access to more imagery. I'm unclear if you can load your own or not.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent TV

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent TV really enjoy the artwork it displays when not on and because of design don't have a tone of wires going from outlets to TV

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good TV, but

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good TV, but I don't love how the TV changes the graphics to make everything look like a painting. Also the TV keeps going to sleep.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth every penny

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such high quality resolution while doubling as a piece of art when not in use. I highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent multi-function piece. Looks great and the TV is high quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent picture and looks great above the firepl

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With the additional white magnetic frame snap ins, this looks great above our white living room mantle.

    I would recommend this to a friend
  • Pros mentioned:
    Art mode

    Rated 2 out of 5 stars

    Cool TV but not as advertised

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Art mode is really neat. But the TV is advertised as having the ability to set the volume and channel through Alexa. Called Samsung tech support who sent me to Alexa tech support who told me this is currently not possible. The only available function is turning the tv on and off. Not as advertized.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. Good quality, good value and easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our sales people were the Best!!! Love the tv. Would buy another one for each room.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great, sleek, and modern TV

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A must buy if you have a modern esthetic. I would recommend to anyone!!

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Bestbuyer33,

      I am glad that you enjoyed the spectacular aesthetics and image quality of this 65” Frame 3.0 QLED Lifestyle TV.

      Here is a link to the Frame eManual, where you can find details of all the features such as Art mode setting, various picture and sound configurations, and other useful product support information:
      http://downloadcenter.samsung.com/content/UM/201907/20190701114654234/MUSATSCR-3.0.8_EM_MUSE_USA_ENG-US.pdf

      Our customer care team is always happy to help should you have any questions. Simply contact us at 1-800-SAMSUNG and ask for TVs.

      You can also reach us via LiveChat or email: http://www.samsung.com/us/support/contact

      Or by Facebook Messenger: https://www.facebook.com/samsungsupport

      Find us on Twitter: https://twitter.com/SamsungSupport

      If you have not already done so, we invite you to register your new Samsung TV at:  https://www.samsung.com/us/support/register/.
      Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.

      Thank you for taking the time to share your positive experience and for choosing Samsung.

      - Samsung Ambassador Samsung

  • Rated 4 out of 5 stars

    Just got it installed, looking good so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looking bright and clear so far. Just had it installed 2 days ago

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product and good price . I recommend to all friends

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Omg what a beautiful tv. Love the concept....highly recommended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best of Both Worlds

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome, adaptable artwork and digital display all in one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Frame

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV you will not be sorry. Great Color and features!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice great tv! Very satisfied with my purchase!!!!

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Princess,

      Thank you for purchasing and reviewing this 65 inch Class The Frame TV.
      I am glad that you are happy with it.

      The 2019 Frame comes with Art Mode Slide Show that allows you to display a fresh image as often as you like. The Samsung Collection of Art includes a gallery of professionally curated art, with one hundred pieces from ten different genres. The My Collection feature is an easy way to create your own personal collection, storing all your favorite works of art in one place with up to 2GB of storage space.

      Powered by our proprietary QLED technolgy, it elevates your home theater enjoyment by upscaling any content to 4K magnificence – exceptional details, a billion+ refined colors, extreme contrasts, and more. And because seamless ease-of-use complements visual enjoyment, The Frame comes with Bixby voice assistant to effortlessly access content via Samsung’s Universal Guide while our OneRemote automatically detects and controls all compatible connected devices and content.

      Should you have questions about any of the features or need assistance with usage, simply call us at 1-800-SAMSUNG.

      You can also contact us via LiveChat or email: http://www.samsung.com/us/support/contact

      …or reach us by Facebook Messenger: https://www.facebook.com/samsungsupport

      …or Twitter:  https://twitter.com/SamsungSupport

      In addition, to optimize your product experience, we encourage you to register your new Samsung TV to optimize your product experience at:  https://www.samsung.com/us/support/register/, and gain access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.

      Again, thank you for taking the time to share your positive experience and for choosing Samsung.

      - Samsung Ambassador Samsung