Customer Ratings & Reviews
- Model:
- QN65LS03RAFXZA
- SKU:
- 6338845
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers commend the 65" Class - LED - The Frame Series - 2160p - Smart - 4K UHD TV with HDR for its exceptional picture quality and innovative art mode. Many users rave about the stunning visuals and immersive viewing experience, while others appreciate the convenience of the included wall mount and user-friendly interface.
This summary was generated by AI based on customer reviews.
Faulty Motherboard, unreliable response from Samsu
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this product. Nothing but trouble since I got it. Bought on sale in 2019 Installed it in April 2020 and by November 2020 the mother board had gone bad. Samsung won't stand behind it and wants to charge for mother board since just out of 12 month purchase date warranty even though not installed until April. Regardless, the board shouldn't have gone bad with only limited use for 7 months.
No, I would not recommend this to a friendsee above
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.See above; theSamsung - 65" Class - LED - The Frame Series - 2160p - Smart - 4K UHD TV with HDR is beautiful but the issues with the power supply and cords are not worth the hassel….
No, I would not recommend this to a friendBrand response from Samsung
Posted .Barry,
Thank you for purchasing this Samsung 65inch Frame TV. I am very sorry to hear that you are experiencing issues with the One Connect System.
So that we can better troubleshoot this issue and provide steps towards a solution, I invite you to please contact Samsung TV Support via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
If you have not already done so, we invite you to register your new Samsung TV at: https://www.samsung.com/us/support/register/.
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
-Samsung Ambassador
Stopped working after 6 months
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV stopped working after 6 months. I've spoken with both Best Buy's Geek Squad and Samsung. Making progress towards getting this fixed has been difficult with both. After half a dozen calls and a few minor troubleshooting steps, both recommended an in-home visit. Since it's well under a year old, it should still be under warranty. At the time of purchase, Best Buy recommended that I also purchase their Total Tech Support. I scheduled a visit with them as they recommended. Then they sent a surprise bill for $200. I'm not sure what purchasing Total Tech Support has provided thus far. No one has even looked at the TV yet. Geek Squad has now recommended that I contact the store directly. I hope that this can be resolved relatively quickly at a reasonable cost, otherwise this TV amounts to a significant waste of money.
No, I would not recommend this to a friendtoo bulky
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the piece is too bulky on the wall and sticks out way too much as it is not slim
I would recommend this to a friendGeek squad ... Service ?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still waiting to hear back about the install which I paid for and was told that I would be contacted!!! It hasn’t happened yet !!!
No, I would not recommend this to a friendFrame TV
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.just going on 2 years old tomorrow and already blew up!!!!!!!!!!! so sad for what it cost
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Amazing TV!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new Samsung Frame TV. At first, I wasn’t that excited about getting a new TV but my husband has been eyeing this TV for a year or so now and now, I see why. First, the TV is such a great addition to my décor. I love that the TV actually turns into artwork. Instead of having the plain old black screen hanging on the wall, you now have a beautiful piece of artwork instead. I just love it! If I ever decide to change my décor, guess what, my artwork can be changed to match it. :0) I think that is so cool! My husband hired someone to hang it and it seemed to be a breeze. The set-up and connections was a breeze with the one connect box and the TV is so flat to the wall, which helps with the enhancement of wall art. The quality of the TV is crystal clear. The HDR10, HDR10+, and HLG HDR formatting helps you achieve those bright vibrant colors. I have also noticed when my husband is watching sports, that the 240 Motion Rate tech digitally enhances fast-moving objects to reduce any blurring. It also works with Bixby, Google, Alexa, and Apple devices, which is also helpful. There are also some cool features like, the TV updates automatically, Samsung has its own channel lineup, and when connected with my 5G, it’s blazing-fast and Free. Overall, I just love this TV and I couldn’t be happier! “I received this product at a discounted price in exchange for my honest feedback”.
I would recommend this to a friend Lasted 6 Days, Wasted over $1,000
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy any Frame TV from Samsung. Had ours up for 6 days and it went black. Talked with customer support for to arrange and exchange. Have been waiting for nearly a month. Was called by trucking company today that they would not be able to make the scheduled appointment. Could not get an answer from customer support or Exchange and Refund team. The only answer i was able to get was to wait on the trucking company. Spent over $1,000 for additional holes in my wall and a pointless black frame with wires.
No, I would not recommend this to a friendIncluded Art Pieces Reduced to 20
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased the Frame TV primarily to enjoy the Art Mode feature. Unfortunately after installation we found that Samsung reduced the Art that comes with the TV to 20 pieces instead of the 100 it previously came with. Yes, you can still subscribe to a library of Art for $5 a month and/ or buy individual pieces for $20 each. Another problem we’ve had is the smartview app is required to adjust the brightness of the TV in Art mode, but the app doesn’t work. We contacted Samsung for support but they don’t support the app.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Artsy,
Thank you for bringing to our attention your concern over the available 20 free artworks. Your feedback has been shared with our internal teams and I do apologize for the confusion.
If you purchased The Frame between 4/30/2019 – 12/31/2019, you are also eligible for a free three-month Art Store subscription. For more details and how to claim, please visit: https://samsungpromotions.com/support/faq/2019theframeartstorepromo.html
Please know that 2019 Frame 3.0 TV uses the SmartThings app, and not Smart View.
You can change the brightness and color either via the app or via your remote control.
If you would like to use the remote control, press the “Color button”, and wait for the buttons to appear on the screen. Then adjust the color to your preference with the arrow buttons.
Or go to Art Mode, and the Settings(at the bottom). Then you could access to menu to brightness and color.
If you need further assistance with SmartThings app, or brightness adjustment in Art Mode, please reach out to us at:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung TV Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/support/register/
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
Again, my apologies for the inconvenience and disappointment you had.
Your feedback is very important to us and we utilize your concerns and opinions in our continuous efforts towards delivering better product and service.
-Samsung Ambassador