Customer Ratings & Reviews
- Model:
- QN65Q60DAFXZA
- SKU:
- 6575135
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers highly value the 65” Class Q60D Series QLED 4K Smart Tizen TV (2024) for its exceptional picture quality and ease of use. The TV's size, lightweight design, and attractive appearance are also appreciated. Furthermore, the brightness and remote control functionality contribute positively to the overall customer experience.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Love it.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this tv. It’s amazing I love playing my video games on it.
I would recommend this to a friend - Pros mentioned:Picture quality
Samsung - 65” Class Q60D Series QLED 4K Smart TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great! (Samsung - 65” Class Q60D Series QLED 4K Smart Tizen TV)
I would recommend this to a friend Amazing tv!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful screen and easy to install the tv on the wall mount! Best to use it for PlayStation or Xbox!
I would recommend this to a friendBest Buy best choices
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve made decision immediately to buy a new tv. And Best Buy is a good choice . I ordered online and pick up at the same day.
I would recommend this to a friend- Pros mentioned:Picture quality
Worst Samsung TV I’ve had… ever!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been a diehard Samsung fan for years when it comes to electronics. The picture is decent, but the speakers are HORRIBLE!!! The sound is muffled - I can even turn the volume up to 60 it isn’t much better. I tried to return to Best Buy, but I missed the 14 day window. Luckily for me, the television kept restarting when I was streaming or using the antenna for local channels. Samsung eventually agreed to take the tv back after 2 weeks of waiting for a part that never arroved that “may fix the issue.” Its all just a huge inconvenience. The tv doesnt fit in my car, I already had it mounted, and now I have no tv. Back to the drawing board- I may try Sony this time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Angela,
It’s unfortunate to hear of the issues that have caused you to return your TV. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
Best Buy Downingtown incompetence
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy completely dropped the ball. I purchased a Samsung QLED 4K Q80D from the Lancaster, PA store. It was the last one they had. Got home and discovered screen was cracked. Called Customer Srv and told I could do a direct exchange at the Downingtown, PA Best Buy. 45 minutes out of way and I get the Downingtown Best Buy. Manager Mike refuses to do the exchange after confirming they had 2 in stock. I said do a return and again he refused. He said he could not do either because it was not purchased there and it was damaged. I told him I just bought it an hour ago and what Customer Srv told me. He said there was no note in customer srv and he could not do it. Isn’t an item being damaged a reason a return should be done????? No sense, Manager Mike was clearly wrong and incompetent. Checked the Best Buy policy which says a return can be done at any location within 30 days with a receipt. I was closer to 30 minutes with a receipt. Any, I drove all the way back to the Lancaster Store, returned the TV for a refund. Cancelled my free 1 year membership and I am done with Best Buy. Ordered the same TV from Amazon for $150 less.
No, I would not recommend this to a friendBrand response from Samsung
Posted .GeorgeF,
It’s unfortunate to hear your in-store purchase experience fell short of your expectations. We understand your frustration, and you may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions or concerns on usage or setup of your TV once your issue has been resolved, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist