Customer Ratings & Reviews

Hi,

Thank you for purchasing the Samsung Q7F TV and for sharing your feedback regarding screen reflections. Lighting conditions vary from room to room, and reflections may be more noticeable depending on placement and ambient light. For optimal glare control, we recommend positioning the TV to minimize direct light on the screen or consulting with a professional installer for best placement.

Samsung’s Glare Free technology, engineered to minimize reflections from ambient light, is available on the QN90F Neo QLED 4K and higher. Anti Reflection is also featured starting with the S85F OLED and up.

Sudden changes in volume can often be related to audio settings or content differences between sources or apps.

Please try the following adjustments to help stabilize your TV's audio:
1. Enable Auto Volume. Go to: Settings > All Settings > Sound > Expert Settings > Auto Volume. This feature helps maintain a consistent volume level when switching channels or apps.
2. Change Sound Mode. Try a different sound mode to see if one offers a more stable output: Settings > All Settings > Sound > Sound Mode (We recommend Standard or Amplify for more even performance.)
3. Check External Devices. If you're using a soundbar, receiver, or other audio device, check that its volume leveling or dynamic range settings aren’t interfering with the TV’s audio.
4. Update Firmware. Ensure your TV is running the latest software, as updates may include audio improvements: Settings > Support > Software Update > Update Now

If the issue persists after these steps, please don’t hesitate to reach Samsung Customer Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat is also available via the ‘Support’ link on our website.

~ Samsung Specialist

SmartWave,

We appreciate you sharing your experience with the included remote. To help you get the most from your TV and remote functions, you can download the full e-Manual and more by visiting Samsung’s website then navigating to: Support > Manual & Software > TVs & Home Theater. From there, you can search for and select your Q7F TV model to view or download the available guides.

The e-Manual & Remote Control Guide are also conveniently built into your TV: Settings > Support > Tips and User Guides

Learn TV Remote is another feature designed to help users become familiar with the layout and function of each button on the Samsung remote. When enabled, pressing any button (except the Power button, which will still turn off the TV) will prompt the TV to announce the button’s name and its purpose – without affecting TV operation.

This teaching mode is especially useful for users who are visually impaired or new to Samsung remotes. To enable this feature, go to: Settings > All Settings > General & Privacy > Accessibility > Learn TV Remote. To exit, simply press the Return key twice.

If you’d like more assistance with this feature, please reach Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. LiveChat agents are also available through the ‘Support’ link on our website.

~ Samsung Specialist

Hi Doug,

I’m sorry to hear your SolarCell Remote is not holding a charge. Please try the following steps, which may help resolve the issue:

1. Reconnect the remote: Stand within 1 foot of the TV and press and hold the Return and Play/Pause buttons simultaneously for at least 5 seconds, or until a message appears confirming the remote is connected.
2. Check the remote's battery status. Go to: Settings > All Settings > General & Privacy > Remote Control
3. Ensure your TV is up to date. Go to: Settings > Support > Software Update > Update Now

If the issue persists after trying these steps, please contact Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also connect with a LiveChat agent through the ‘Support’ section on our website.

~ Samsung Specialist