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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 357 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are positive about the 65” Class Q80D Series QLED 4K Smart Tizen TV (2024), frequently praising its picture quality, ease of use, and vibrant colors. Many also appreciated the setup process and the value for the price. However, some customers expressed dissatisfaction with the remote control, citing difficulties with its size and functionality. Overall, the positive feedback on image quality and ease of use outweighs the negative comments regarding the remote.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 357 reviews
  • Rated 4 out of 5 stars

    TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Long delay from purchase date to delivery and set up. Sales person were very knowledgeable, and friendly. Can’t complete this survey as I haven’t received my TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My New Samsung 65” TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent just as described and desired. Very good TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect Fit for wall space opening

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV, had a little problem with the color and Direct TV, but found that simple adjustments fixed it perfect. it fit perfectly in a prebuild wall opening, sure happy they have so many size choices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung is Supreme

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New interface takes time to get used to from the previous UI but the TV is excellent overall!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    jguy8464

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our fourth Samsung purchase. We have always been very satisfied with their products

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung Q80D QQLED tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the performance of the tv, it has great resolution, color and contrast. The menu system is not intuitive and the remote while very feature rich is small and black and easily lost in sofa cushions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best tv

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Damsung the best better quality price pick up online order so easy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung TV 65 "

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a great TV. Purchased for my Great Grand daughter, she Loves it.. It is very easy for her to turn on and navigate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy is always my favorite electronics store. Never has any problems with all the items I biy there, good quality and very good services

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Tv

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv...picked up 12/27/24. After a few days, we noticd a grey area or like a shadow. Went in and they said it probably a probem with back light..go a new one ordered and will be deleivered sat the 18th.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV and customer service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new TV! Got the best help in picking the best TV for my apartment. Customer service was 10/10. Highly reccomend this TV and Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung QLED

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent TV Extremely happy with TV and the overall service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great picture

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture. Fourth Samsung TV we owned. Tied into home surround sound.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    65” Samsung TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with ordering and tv delivery. Was delivered on time no problems

    I would recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 2 out of 5 stars

    Missing important, (to me), features

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure if my complaint is something fixable. Waiting for call back from support, You can't record anything! Written directions say use the Record Manager, it doesn't exist. If I can't get a solution I will be returning this TV. Also the remote is tiny, very hard to find the button you want in the dark, and limited access via the remote, to get anywhere usually means several layer search,

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi JTK48,

      We're very sorry to hear of this misunderstanding. Recording and schedule recording are not supported in the U.S.A. and Canada, and you will not be able to record to directly to this TV. You will need to use an OTA (over air) DVR like one of these offered at Best Buy:  https://www.bestbuy.com/site/searchpage.jsp?id=pcat17071&st=over+the+air+dvr

      To assist in learning the various functions, please know you can download your TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support > Manuals & Software > TVs & Home Theater. You can search for and select the Q80D TV to download the guides you would like.

      The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support > Open e-Manual.

      If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Specialist Samsung

  • Rated 5 out of 5 stars

    Best T.v Great Deal

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great T.v 100% Satisfied Best Colors And Sound Perfect DEAL For Gaming On My New PS5 PRO 120 FPS VRR 100%

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great brand.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall great TV except when watching shows that are not HD or UHD. There can be some distortions in the colors depending on angles.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Customer help

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable salesgirl helped me decide on a Samsung 5” tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Purchase and delivery

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ordering and delivery process was easy and smooth. The delivery crew was extremely friendly and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beyond happy with my new tv

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this thing! Looks amazing wall mounted and is so quick. Was a fan of Roku but this is so much faster and really smooth

    I would recommend this to a friend
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