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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 357 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are positive about the 65” Class Q80D Series QLED 4K Smart Tizen TV (2024), frequently praising its picture quality, ease of use, and vibrant colors. Many also appreciated the setup process and the value for the price. However, some customers expressed dissatisfaction with the remote control, citing difficulties with its size and functionality. Overall, the positive feedback on image quality and ease of use outweighs the negative comments regarding the remote.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 357 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Samsung tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great tv i like how clear it looks i reccomend this tv.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Samsung Tv 65”

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Picture Quality and Brightness Quality !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung tvs-the best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have found thru experience that Samsung makes a very dependable quality tv. We have moved from one residence to another, no problem, and we are tv freaks so tvs are on 15-20 hours a day.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    65" upgrade

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing addition to my living room. It replaced a 55 inch. Set up and use was super easy. Samsung's new interactive homepage is also an improvement from the old.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up streaming and will work with Direct TV stream. Had the TV up and viewing in less than 20 minutes. Quality is great .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great T V

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great TV …Great Picture and size …we love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung guy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Live this tv.... i am a Samsung guy. Never any issues with Samsung. Stick with what works.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Q80D

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product service and prices. Salesperson was very helpful anf knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You cant go wrong with samsung imo the best tvs on the market

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We r loving our Little TV! The colors of s excellent plus Samsung plus is great!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not a bad TV but bad customer service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a bad TV but bad customer service in the store. When I ordered a TV in the store online I was shown that delivery is not available for my address and had to go myself. I mistakenly did not inspect the TV in the store, and I strongly recommend you to do so, I hoped for the decency of best bay but when I brought and opened the TV I noticed a small barely noticeable chip in the corner. I'm sure it's a factory defect, but the store salesmen and the manager are stupid robots who insist that it's because the TV was traveling with the screen up. Although according to the laws of physics such damage is simply impossible to get if you transport the TV with the screen up and even in such protection in which the TV comes from the factory. The TV itself works perfectly, but the guys just do not want to bother with returning the TV to the factory and they reproached me in every possible way that I did not order delivery from them. Although it was simply not available!

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Spector,

      Please know you are leaving a review and 1-star rating for the 65" Q80D TV, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.

      Should you have questions on the Q80D TV itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Specialist Samsung

  • Rated 5 out of 5 stars

    Amazing Picture

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV. Always have had great experience with Samsung.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Samsung TV Nice - Install service did not work wel

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV is fine. The Best Buy service to have it mounted was $400 and there was damage done to my area above the fireplace. The man was super nice but he said I would need to hire someone to fix it.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Tvgirl50,

      We appreciate you sharing your experience; however, we recommend you contact Best Buy directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.

      You may also want to consider providing feedback directly to the Best Buy store where you made your purchase.

      Should you have any questions or need help with your TV once your issue has been resolved, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Specialist Samsung

  • Pros mentioned:
    Picture quality, Refresh rate

    Rated 5 out of 5 stars

    Perfect TV for Games & Movies. Built in Surround.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is a great for anyone who's looking to purchase a premium television for a not so premium price. It has built in Dolby Atmos on the 65 inch model and it sounds incredible. It has Amazon Alexa built in as well. If you have a smart watch, you can control it with that also. Gaming at 120hz makes a difference, try it! Definitely worth it! Watching movies on this TV, I was in awe of how far technology has come. Enjoy!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Remote control

    Rated 5 out of 5 stars

    Samsung Q80D won’t disappoint!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV is incredible and was easy to setup. The remote is small but will be using able remote mote of the time. The image is incredible and the sound is so good I don’t need sound bar anymore.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Perfect TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung q80d has a fantastic picture, great sound, was very easy to set up, and looks awesome in my home. The Samsung solar remote works great, includes a power level indicator in the menu to let you know if it needs recharging, and the hands-free bixby voice command feature works perfectly. You can use it to change channels, volume, switch between apps, set the sleep timer, and check local weather all hands-free. The picture out-of-the-box needed a little fine tuning, but now its perfect. Just turn off some of the energy saving features and fine tune to your preferences to get an outstanding picture. The sound is excellent and no additional sound bar was needed in my case. Extremely happy with this TV and highly recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Remote control

    Rated 4 out of 5 stars

    Just a couple small things...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the TV to upgrade (mostly for my PS5) from my previous TV. I find the picture quality to be excellent, speakers work great with clear output, and I love the game mode pop-up that shows what the game graphics input and a simple menus to change some settings. Only a couple things i don't care for. 1- After turning the TV on, it goes to the last input you had it on. Even when that's not what you have it set to do. Kept turning my PlayStation on even when I wasn't planning to play. I just started changing over to "Samsung TV Plus"before turning the TV off. 2- I thought it supported Google play. It doesn't. I can get most of my streaming apps except HiDive. I just stream it from my tablet. Not that big a deal. 3- I like the voice control. Sometimes it miss hard me and either brings up a random menu or says i can't do that. Fewer times it doesn't seem to hear me at all. It's OK. I know how to use a remote. Overall, still a great TV.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Price

    Rated 5 out of 5 stars

    Samsung Q80D 65 in.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After dialing in the settings I am very happy with the picture on my new TV. We have a small room and 65in is the best size for viewing. The 75in would have been OK but the price was close to double. This TV replaced a 65 in LG OLED I bought in 2018 which still had mostly a good picture but had several green streaks from burn in which was common in this model. The Samsung QLED's picture is almost as good as OLED but is $1600 less expensive. I'm very happy with this model

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Refresh rate

    Rated 5 out of 5 stars

    Samsung 65" Q80D

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The most affordable option you can get without spending too much money. This TV have native 120Hz, very nice picture and sound, all modern tech included.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Remote control

    Rated 5 out of 5 stars

    4K it is

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good TV with many options. We just hope the Tizen OS does not get outdated and not work like our 2017 Samsung. The picture is very clear. One complaint would be the Remote. It does not have any lights on it which is bad for night viewing.

    I would recommend this to a friend
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