Customer Ratings & Reviews
- Model:
- QN65QN85DBFXZA
- SKU:
- 6576546
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.9 out of 5 stars
Customers are saying
Customers value the superb picture quality of the 65” Class QN85D Series NEO QLED 4K Mini LED Smart Tizen TV (2024), frequently praising its sharp and smooth display. The ease of setup and user-friendly interface are also highlighted, along with the impressive array of features. Many appreciate the television's attractive appearance and surprisingly good sound quality.
This summary was generated by AI based on customer reviews.
Great TV!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding TV, and I am very glad that I purchased it!
I would recommend this to a friendGreat quality TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality TV. Everything is working great and the geek squad were excellent and very helpful.
I would recommend this to a friendTv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great job..delivered and installed Great job Thank you
I would recommend this to a friendWOULDN'T RECOMMEND
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has much more glare than our last TV & the picture isn't near as good.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JeffB,
Thank you for sharing your feedback regarding screen reflection. The light conditions of each room environment are different. For optimal glare control, we recommend positioning the TV to minimize incident light falling on the screen or consulting a professional installer.
Anti-Glare designed to minimize ambient light reflection is featured on our QN90D series and higher.
Should you ever have questions or need help with TV features, specs, or operation, we are here to help. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Awesome TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent price and the Geek Squad knocked it out of the park!!
I would recommend this to a friendIncomplete delivery
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product was delivered without stand, cables, remote and accessories. I refused to take the delivery. Poor service upon delivery
No, I would not recommend this to a friendBrand response from Samsung
Posted .SANJAYM,
We appreciate your feedback regarding parts missing from your TV. If purchased brand-new and unopened, please contact Samsung Customer Support and a representative will gladly help you. If purchased in open-box condition, we recommend contacting Best Buy directly for assistance. We hope your issue is resolved in a timely manner.
Should you have questions or concerns on usage or setup of your TV once your issue has been resolved, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Software bugs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv screen would go black. Shut it off and it would work fine. Samson was no help. Replaced with LG and it works great
No, I would not recommend this to a friendSound problems
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Background noises no can fix! Geek squad, Samsung telephone support, and. Dish T.v. I need help!
No, I would not recommend this to a friendBrand response from Samsung
Posted .JamesC,
We appreciate your review of Samsung’s QN85D TV. So we can better understand the issues you’re experiencing and provide you with troubleshooting assistance specific to your usage and setup scenario, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
Great visual, bad sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Speakers don't work properly half the time, the bass completely drops out and audio sounds like a cellphone.
No, I would not recommend this to a friendBrand response from Samsung
Posted .NikiO,
Thank you for purchasing Samsung's QN85D TV and for your feedback on the sound. To ensure you’ve got the latest sound quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the sound is still not to your liking after updating firmware, there are several sound settings you can adjust to suit your personal preferences.
• Sound Modes may better meet your personal preferences. Go to: Menu > Settings > All Settings > Sound > Sound Mode, or Expert Settings to fine-tune and customize your sound.
• Adaptive Sound will also further optimize sound quality by analyzing the viewing space and the acoustic components of the content. Go to: Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings.
Should you choose to add a Samsung Soundbar to your TV, please know that our Q-Series Soundbars (such as the HW-Q800D) feature Q-Symphony which will synchronize with the speakers of your TV for an immersive 3D sound experience.
To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week.
~ Samsung Specialist
Theres a reason why its Mini-LED
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You must go to All setting>Power and Energy Saving and deselect>Brightness Optimization; Energy and saving solutuon; Motion Lightning; Auto Power Saving.(software/Samsung dont know whats best out the box) Doing this will open up ALL the picture modes. Then go to SDR content and change the Brightness to your liking then go watch HDR content and change brightness again. When you switch between watching SDR or HDR content brightness will go back and forth to your preset brightness settings automatically.Now you can play around with other settings like contrast, color, judder etc... Mini is far superior to QLED not quite OLED but i didnt want to worry about potential burnin. Its almost picture perfect now. Enjoy!
I would recommend this to a friendNeed a Samsung account to use
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You have to make a Samsung account to use. I don't really want yet another account. Get a Google TV instead since a Google account is more useful
No, I would not recommend this to a friendBrand response from Samsung
Posted .MargrethM,
Thank you for your review. You will need a Samsung Account to access Smart Hub, our network-based smart service that includes apps (e.g., streaming service apps) and our other smart features available through your device.
You may need to use a separate device (laptop, desktop, or mobile phone) to create or log in to a Samsung Account. If you choose not to log in to a Samsung Account, you’ll only be able to connect to external devices (such as HDMI and terrestrial over-the-air TV with the use of antenna tuners). Furthermore, your TV will not be able to use Smart Hub apps. This includes apps such as Netflix and YouTube, as well as Samsung services such as Samsung Health. To resolve this issue, you must log in to your Samsung Account and agree to the Terms and Conditions on your Smart TV.
If you’d like assistance setting up a Samsung Account, we’re here to help. You can reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
