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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 78 reviews

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Rating by feature

  • Picture Quality

    Rating 4.4 out of 5 stars

  • Sound Quality

    Rating 4.3 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

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79%would recommend to a friend

Customers are saying

Customers highly value the 65" Class QN900A Series Neo QLED 8K UHD Smart Tizen TV for its exceptional picture quality, with many praising its amazing sound and clarity. The upscaling capabilities are also well-received, with users noticing a significant improvement in the quality of lower resolution content. Additionally, the TV's vibrant colors and ease of use have impressed customers, making it a popular choice for gaming and entertainment.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 78 reviews
  • Pros mentioned:
    8k, Color, Picture quality

    Rated 5 out of 5 stars

    Samsung out did themselves.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far the best TV I have ever owned. The clarity is unbelievable . eyepopping, especially streaming video in 4k. The tv is 8k capable but the only thing in 8k is on you tube. 8 k on you tube looks spectacular. The tv at best buy was showing 8 k in the display. and the salesman told me that when I got the tv home the picture would not be as good as to what was showing in the store. The salesman was wrong the picture is as good as or maybe better than what was showing in the store . Even though I wasnt viewing 8k it looks like the tv upgrades 4 k towards 8 k. I sit on the couch and watch a show and I just have to marvel at the picture quality. The details of people's faces is unbelievable. as you can see from my cell phone pictures. . The deep blacks. The black is so deep it almost looks like the tv is turned off when it goes dark between scenes. The brightness, the edge to edge sharpness with practically no bezel all adds to the whole viewing experience. I love the remote that doesn't need batteries. The remote is very responsive and works every time. I had a Samsung 55 inch before and the remote was not as reliable. I have separate speakers and the sound going through these speakers sounds better. The tv has all the latest apps for streaming video that my old tv didnt have. This TV is not cheap thats for sure. But as the old saying goes you get what you pay for. This is the top of the line from Samsung . Samsung out did themselves. Your going to love it

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Amazing TV for bright rooms

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its gorgeous. Absolutely gorgeous in every single way. Blacks as close to an OLED as any LCD has ever been. No loss of color at wide viewing angles. No blooming. Gaming features are amazing. QSymphony works great. 4 HDMI 2.1 ports means i can get the most out of both of my next gen consoles. The brightness and color accuracy are also incredible. Love this TV. I put a Govee Immersion light strip on the back which just further enhances the experience with movies and games. Hands down best tv for bright rooms. I do get why the rainbow effect from direct light hitting the antiglare coating bothers some people, but its far from a deal breaker for me personally.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      TechMule:

      Thank you for your purchase and review of the 2021 QN900A Neo QLED 8K TV. I am happy to hear that you are enjoying the picture brought to you by our Quantum Matrix Technology Pro giving you unimaginable details in the deepest blacks to the brightest whites with 1.5X more lighting zones than normal Quantum Matrix Technology. The powerful evolution of Samsung Neo QLED 8K comes with a backlight dimming technology that controls our proprietary Quantum Mini LEDs with intense precision.

      Should you ever have questions or need help, you can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.

      For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
      1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
      2) Manuals & Software
      3) Warranty Info
      4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

      ~ Samsung Solutions Samsung

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best on the market, hands down.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down, best TV on the market. Colors, clarity and ease of use is amazing. It makes me Sony Z9D look mediocre. Every movie looks like a brand new movie. Love it. Pictures taken with my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Neo Qled is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Owned most of the other Samsung Qled TV's and this is for sure my favorite one. I love what they did with the new Neo Qled. Awesome brightness and very vibrant colors! If you have the money for it, and you are thinking about it. Do it! You will not regret it!!

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dylan:

      Thank you for purchasing the new 2021 QN900A Neo QLED 4K Smart TV and for your review. I am happy to hear that you are enjoying the picture brought to you by our Quantum Matrix Technology Pro giving you unimaginable details in the deepest blacks to the brightest whites with 1.5X more lighting zones than normal Quantum Matrix Technology. The powerful evolution of Samsung Neo QLED 8K comes with a backlight dimming technology that controls our proprietary Quantum Mini LEDs with intense precision.

      Samsung Customer Support is here to help if you need assistance or have questions regarding features, functions, setup and more. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.

      For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
      1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
      2) Manuals & Software
      3) Warranty Info
      4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

      ~ Samsung Solutions Samsung

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    One of the best TV, for 2021

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got it open box 65” The TV is grate and i love the one connect box amd the infinity screen The picture quality it’s amazing but i am not impressed with the sound quality and i will recommend the 75 or 85” they have HDR 64x the 65” comes with 48x

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not that Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this TV to upgrade my fully functional Samsung TV, which I donated before I got this TV. My TV came with full dust in the box. Cracks and sand on the back. I went to the store couple of times to exchange it But the TV wasn't in stock. Now TV is in stock but my return or exchange time period is over. Return wasn't an option as I already had given my old TV. It seems this is my last SAMSUNG tv. 3k plush TV with this kind of conditon?

    No, I would not recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Image box

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the "box" on the wall. User friendly. Fantastic picture quality too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    8k Tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best decision I ever made buying this TV I have a Lot of features

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV picture gave out in less than 1 month. Thank goodness I'm a Best Buy Elite customer otherwise I would be out of luck. I have Samsung products throughout my home but a TV this expensive should have better quality

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi aepps20,

      Thank you for your review of the Samsung QN900A TV and for sharing the issues that you have experienced with your unit. We appreciate your patience in having to deal with the inconvenience of an exchange.

      Should you need assistance with your new unit, please know we are here to help! You can reach Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.

      For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
      1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
      2) Manuals & Software
      3) Warranty Info
      4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

      We hope to hear from you.

      ~ Samsung Specialist Samsung

  • Rated 1 out of 5 stars

    Poor design

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Screen cracked for no reason over a period of 24 hours. Started out as fractures on the side then straight up middle. Best Buy told me it was customer abuse. Store employee accused me of damage. Never will buy from Best Buy again.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Amazing Quality, Smart, Intuitivr Features

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture quality of this tv is amazing! I had an old tv that needed replacing, so I got this one. It's crazy to see how great the quality is compared to my old television. The picture is just so vivid. And I love the built-in features like Samsung TV Plus. I haven't had cable in forever, and with this feature, I don't even have to use my antenna. I also love the slim profile of the tv. And the fact that the remote is rechargeable via a USB C or solar-powered is just amazing. Set up was quick and easy. Though it recommends two people, I was able to fully set up my tv by myself. So incredibly happy with this purchase. My visitors have commented on how sleek the tv looks and how vivid the picture is. I almost hate to upload these pictures because my pictures (not a photographer lol) do not do this television justice!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Upscaling

    Rated 5 out of 5 stars

    8K

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture is amazing! The upscaling is superb. I love it.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Highly Recommended. Five Stars. ⭐️⭐️⭐️⭐️⭐️

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the 2019 Samsung 8K television and it was fraught with issues; least of which was the lack of e-ARC capability which was promised by Samsung by way of a firmware update but never delivered—the lip sync latency issues were maddening for a television that was supposed to be the ‘flagship’ model. After a very lengthy (6 month) repair and return process with Samsung customer service, I was fully refunded and bought this 2021 8K Neo model. It is superior in every way. The picture quality is the best I have ever experienced, it has e-ARC baked in, and aesthetically it is a piece of art to behold. I will report back after 90 days of use for those that are interested; as for the time being, I could not be happier. Highly Recommended. Five Stars. ⭐️⭐️⭐️⭐️⭐️

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Upscaling

    Rated 5 out of 5 stars

    Great Big Screen TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Samsung top of the line 8K UHD 65" TV will knock your socks off! My previous big screen was 4K and was 7 years old. The dynamics of the picture are like night and day. The Samsung detail in the picture is amazing and assembly was easy and straight forward for it to be displayed on a TV stand. The ability to link up connections for an amplifier, two blue ray dvd players and Fire Stick was simple and easy. The unit is just over 1/2 inch thick and the processing unit sits at a angle on the stand behind the TV for easy attachment of HDMI connection. The set is clean lines and and the stand is solid in the middle of the set. The sound comes from the back with 8 speakers, 4 on each side. The volume control along with streaming capabilities makes this TV adaptable to any inputs. The unit up scales all inputs to 8K or as high as it can depending on the source. Talk about one stop viewing! You will not go wrong with one of these units, and of course it is Samsung!!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Wonderful quality, but store mixed serial numbers.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super happy with this TV! I was able to snatch it up from my local Best Buy as an Open Box deal, and I used my gift cards. Super wonderful quality! Only issue is Best Buy sold it as new with an old remote. Also, the parts did not all have the same serial number (including the remote).

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Upscaling

    Rated 5 out of 5 stars

    Blown Away by 65" QN900A Picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first show we watched was Magnum PI. The shots of Hawaii were amazing. So bright and color rich. We both had big smiles. This TV replaced a 6 year old Samsung 55" 4K TV (UN55HU6950). This TV lacked a lot of apps like HBOmax. I thought my old TV had good picture clarity. I was wrong. The new TV shows so much detail in bright rich colors. The upscaling must really work. I haven't gotten comfortable with the new remote. Personally, I still like the old remote with all the buttons. Installed the apps I need but still have hours of playing around with tons of new features. Connected Samsung phone (SmartThings) to TV. The sound is really good with reasonable bass. I'm still considering a soundbar with Qsymphony. We had BestBuy's 3rd party install and setup TV. Glad we did. The TV stand is very solid and heavy. Very happy with the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    8k, Picture quality

    Rated 5 out of 5 stars

    AN EXCELLENT CHOICE !

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am more than pleased with this Samsung Neo QLED 8K TV. Has an amazing crisp picture with excellent detail. I originally planned to purchase the 4K version which is an excellent choice. I chose to step up to the 8K. Programs are limited but that will be changing as consumers are purchasing these new models & 8K is now offered by several makers. Media companies will be offering this platform soon to meet demand. This is my 3rd Samsung TV in the last 14 yrs. Ive been very pleased with their TVs.

    I would recommend this to a friend
  • Pros mentioned:
    8k, Picture quality

    Rated 4 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, it’s a nice NEOQLED , the image it’s so great 8K it’s going to be one of the best futures out there

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Awesome. Just awesome.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing TV so far. Color jumps out and figuratively smacks you in the face. Blacks are so dark, at times during a pause screen, I don't even know if its still on. Very impressed so far, however you'll need to tweak the settings to your liking. I'm not big on the ARC functionality or auto-switching of channels when inputs are activated, but you can easily turn that off. It's on by default. Lots of picture tweaking options, and the gaming mode is awesome and is about as close to a response time as you'd get with a older tube TV. Considering all the image processing this thing does, it's amazing technology. Panel is so thin it's amazing the thing works. It does generate some heat, so don't be surprised by it. Great purchase. Looking forward to hunkering down this winter and enjoying all the 4K online content in crystal clear images. Get the protection from Geek Squad as I did to ensure you have it worry-free for many years.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Happy Camper

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a BIG SCREEN TV. I RATE THIS TV 100 STARS WHAT ELSE COULD I RATE THIS.

    I would recommend this to a friend