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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 588 reviews

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Rating by feature

  • Picture Quality

    Rating 4.9 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers praise the 65" Class QN90C Neo QLED 4K UHD Smart Tizen TV (2023) for its exceptional picture quality and brightness. Users find the TV easy to set up and appreciate its wide viewing angle. However, a few customers have reported concerns about the product's durability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-520 of 588 reviews
  • Rated 5 out of 5 stars

    Happy with it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything is looking great. Didn't take too long to figure out the remote. Like that it is solar powered.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Neo QLED

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far no issues. A far cry from our 12 year old 55in Samsung. I'm noticing a lot more freckles on the actors I've never noticed before.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv sale The TV work flawlessly. Had to replace another Samsung that went out.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good, but maybe not necessary

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV is very good, but after getting it home and set up, I don't think I would have noticed a difference if I had gotten the 60 or 70.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung 65” tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with my purchase! Knowledgeable sales staff as well as installation team.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    N/A

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a great experience buying this tv along with the soundbar , I am very happy with my new purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loving the Audio Visual

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything is working great! Geek Squad, Danielle & Joe are amazing!

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      PaulaC,

      Thank you for choosing Samsung’s 2023 QN90C Neo QLED 4K TV! I’m happy to hear that Neo Quantum HDR+ is bringing great visuals with ultra-rich color, realistic contrast, and brilliance – just as the director intended.

      If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
      • LiveChat
      • Manuals, Software, & Warranty Info

      ~ Samsung Specialist Samsung

  • Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first one was a lemon, but BB came to the rescue and delivered a new one within days....happy now!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy a Iconic TV seller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy - Great customer service -Best buy the place to get a great TV deal

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung Neo QLED

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great video performance, excellent video dynamic range. Sound doesn't stand by itself. You need to add either surround sound system or connect to component audio

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    FIVE STAR

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    5 star! happy w the whole process! Sales team, setup crew. everybody. seamless!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HAPPY FAMILY

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Best Buy Samsung Neo QLED TV was installed by a professional Qeek Squad representative with a smile!!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 1 out of 5 stars

    Disappointed with Home Installation

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung 65" Smart TV form Best Buy "looks good," however the in-home installation was not complete and attempts to contact corporate was the worst received in the past 15 years. 1) The total items (mounting bracket) was not included with our purchase. 2) The installer (who demanded cash) overcharged for an Amazon product straight out of the box. 3) Could not set up the system and installer stated he needed to go to next appointment and would contact Geek Squad for us. 4) No response from Geek Squad for appointment to set up system. Very disappointed as a "valued customer."

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Nice picture and good w soundbar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First smart Samsung. Still learning the operating system coming from Sony

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love BB Pricing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy was our choice over a big Box store for a huge difference in cost.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Best!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were intelligent, knew exactly what needed to be done. Polite, and qualified.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We took the advice from the sales consultant. Best decision ever. !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you very much Best Buy, very good Service a very good quality product, very fast for everything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    none

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    do not have any comments except the price was too high. why do you need 50 characters for the review?

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Samsung 65

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as good as my 65” Samsung I had to replace they didn’t have a curved TV and though this 65” it seems smaller. Picture is good.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      DeniseG,

      I’m sorry to hear you’re not fully satisfied with Samsung’s QN90C TV. Please give us the opportunity to look into this for you so we can provide additional settings adjustments or troubleshooting assistance.

      You can reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Specialist Samsung

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