Customer Ratings & Reviews
- Model:
- QN65QN90CAFXZA
- SKU:
- 6533835
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.9 out of 5 stars
Customers are saying
Customers praise the 65" Class QN90C Neo QLED 4K UHD Smart Tizen TV (2023) for its exceptional picture quality and brightness. Users find the TV easy to set up and appreciate its wide viewing angle. However, a few customers have reported concerns about the product's durability.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Neoqled 65 inch tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is great and i love the sound quality
I would recommend this to a friend - Pros mentioned:Picture quality
Sound sync issues & Wobbly on stand
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is great but the voice and pictures are frequently out of sync. And, the TV does not sit firmly or evenly on the Samsung provide base. These are disappointing for the high cost of this 2023 model Samsung TV.
No, I would not recommend this to a friendBrand response from Samsung
Posted .BobS,
We appreciate your feedback on the lip sync issues you’re experiencing with your QN90C TV. This could possibly be a source issue, but if you’re hearing an audio delay across all sources/channels and you have a receiver, soundbar, or other speakers connected to your TV, you can access the Audio Delay settings to increase the audio delay. Go to: Menu > Settings > All Settings > Sound > Expert Settings > Digital Output Audio Delay
Our 2023 TVs have an audio Pass-Through feature, which allows the audio signal to be sent out unprocessed to an external soundbar or receiver connected to the TV. The external device then processes the audio, thereby eliminating the added step of processing by the TV, which adds delay.
On your TV, go to: Menu > Settings > All Settings > Sound > Expert Settings > Digital Audio Output Format > Pass-Through
Please also be sure you’re running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Menu > Settings > Support > Software Update.
To ensure your TV's stand is installed properly, please refer to the Quick Setup Guide included with your TV. You can also download it directly from Samsung's website.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The people delivering were very professional and showed up on time
I would recommend this to a friendAwesome deals
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome deal and the staff was super healpful!!!!!
I would recommend this to a friend- Pros mentioned:Picture quality
Black screen, cost of repair = buy a new TV.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased Jan 2022. The TV was gorgeous. Until it wasn't. Screen goes black intermittently with sound still on. We've been through all the support steps to update / reset / resolve with no luck. Got an estimate for service -- of course we're now outside of warranty -- it's literally the full price of a new tv. TVs should last far more than 2 years. Ridiculous.
No, I would not recommend this to a friendBrand response from Samsung
Posted .TjF1,
You are leaving a review for the 2023 QN90C TV. From your description, I believe your review was intended for the 2021 QN90A.
As your TV is out of the 1-year Manufacturer's Warranty, you can locate a service center in your area by following this link: https://www.samsung.com/us/support/service/locations/
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Failed TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought the 2022 (manufactured 8/22, installed by Geek Squad 6/23) version of this QLED TV and it failed after 13 months. Then Best Buy Geek Squad in phone call to tech service told us to call Samsung as Geek Squad doesn’t service this model. Beware.
No, I would not recommend this to a friendScreen Issues < 1 month
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Red vertical line on right hand side of the screen after less than a month of use. Best Buy refused to offer return because “it was past 2 week return policy.” I guess Best Buy is fine with TVs only working for 1 month?
No, I would not recommend this to a friendCustomer Service Problem
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered this TV online. I told the online representative I would be at the store in about 45 min. He said fine, they were working on the order and it would be ready when I arrived. It not only wasn't ready, they didn't even have one at the store. My LAST Best Buy purchase.
No, I would not recommend this to a friendBrand response from Samsung
Posted .LividCustomer,
Please know you are leaving a review and 1-star rating for the 65" QN90C TV, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the QN90C TV itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
