Customer Ratings & Reviews
- Model:
- QN65QN90CAFXZA
- SKU:
- 6533835
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.9 out of 5 stars
Customers are saying
Customers admire the 65" Class QN90C Neo QLED 4K UHD Smart Tizen TV (2023) for its exceptional picture quality, vivid colors, and ease of use. Many found setup to be straightforward. While some users expressed minor concerns regarding glare and the remote's size and functionality, the overall experience was overwhelmingly positive.
This summary was generated by AI based on customer reviews.
Awesome deals
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome deal and the staff was super healpful!!!!!
I would recommend this to a friend- Pros mentioned:Picture quality
Black screen, cost of repair = buy a new TV.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased Jan 2022. The TV was gorgeous. Until it wasn't. Screen goes black intermittently with sound still on. We've been through all the support steps to update / reset / resolve with no luck. Got an estimate for service -- of course we're now outside of warranty -- it's literally the full price of a new tv. TVs should last far more than 2 years. Ridiculous.
No, I would not recommend this to a friendBrand response from Samsung
Posted .TjF1,
You are leaving a review for the 2023 QN90C TV. From your description, I believe your review was intended for the 2021 QN90A.
As your TV is out of the 1-year Manufacturer's Warranty, you can locate a service center in your area by following this link: https://www.samsung.com/us/support/service/locations/
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Failed TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought the 2022 (manufactured 8/22, installed by Geek Squad 6/23) version of this QLED TV and it failed after 13 months. Then Best Buy Geek Squad in phone call to tech service told us to call Samsung as Geek Squad doesn’t service this model. Beware.
No, I would not recommend this to a friendScreen Issues < 1 month
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Red vertical line on right hand side of the screen after less than a month of use. Best Buy refused to offer return because “it was past 2 week return policy.” I guess Best Buy is fine with TVs only working for 1 month?
No, I would not recommend this to a friendCustomer Service Problem
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered this TV online. I told the online representative I would be at the store in about 45 min. He said fine, they were working on the order and it would be ready when I arrived. It not only wasn't ready, they didn't even have one at the store. My LAST Best Buy purchase.
No, I would not recommend this to a friendBrand response from Samsung
Posted .LividCustomer,
Please know you are leaving a review and 1-star rating for the 65" QN90C TV, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the QN90C TV itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist