Customer Ratings & Reviews
- Model:
- QN65QN90DAFXZA
- SKU:
- 6576428
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers recognize the exceptional picture quality of the 65” Class QN90D Series Neo QLED 4K Mini LED Smart Tizen TV (2024). Users find the TV easy to use, especially for streaming, and appreciate its brilliant colors. While most are happy with the TV, a few customers expressed concerns regarding the interface.
This summary was generated by AI based on customer reviews.
Samsung TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect TV Ordered received as scheduled, delivery drivers courteous and put TV on the designated place
I would recommend this to a friend- Pros mentioned:Picture quality
Exchanged for a Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While the picture was really nice, Motion was not. The picture was really "jittery" making it hard to watch. We ended up returning it and getting a Sony Bravia instead.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Chloe,
It’s unfortunate to hear of the issues that have caused you to return your QN90D TV. Your experience is very important to us and will be shared with our product team.
It’s possible that your unit needed minor troubleshooting, a firmware update, or adjustments in settings.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
OLED still prevails
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture was fine, but just not nearly as good as the s90d. I ended up swapping it out.
I would recommend this to a friendMarci S
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It fits our living space perfect and was a great to to watch rhe Super Bowl!
I would recommend this to a friendEasy set up!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy set up! Being able to use the Samsung app from my previous TV makes the set up a breeze, all aps already configured!
I would recommend this to a friendSamsung - 65” Class QN90D Series Neo QLED 4K Smart
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent TV for quality, value, and price. Great customer service.
I would recommend this to a friendWould love to get my TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So I purchased the TV and was scheduled to get delivered in 4 days. When the delivery guys arrived stated the box was damaged which was noticed on the dock and pointed out to their supervisor before they loaded. So when they got to my house they recommended opening the box which I agreed with. The top of screen was cracked and bottom smashed so they put it back on the truck. So when I called to reschedule my delivery now they're saying I have to wait another 12 days. Ridiculous. Not sure why a new one can't get rescheduled sooner. Should have maybe just ordered straight from Samsung. Another customer NO service example.
No, I would not recommend this to a friendBrand response from Samsung
Posted .jtdozer,
We appreciate you sharing your delivery experience and having received a damaged unit. We recommend you contact Best Buy directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
Should you have questions or concerns on usage or setup of your TV once your issue has been resolved, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Great experience!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV was mounted and set up in no time at all. We are very pleased with the results.
I would recommend this to a friendPerfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.PERFECT! From the actual tv, to delivery and set u vrew everthing was perfect.
I would recommend this to a friendHas reflection!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Went to buy a frame TV. Was talked into this one. Not sure why? It’s good but there is reflection. Less than most TVs, but it’s there and it’s exactly what I did NOT want. Kindof mad I didn’t hold my ground. I’m not really an easy one to change the mind of! But whatever the incentive was at BB, the sales person fot the best of me. It’s a fine TV but there’s definitely reflection!
No, I would not recommend this to a friendTV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are happy with the purchase. The installation was great.
I would recommend this to a friendMr. Ed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love the whole set up the Geek Squad did a magnificent job.
I would recommend this to a friendNice tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best tv very good graphics could not ask for a better one
I would recommend this to a friendYeaaaa buddy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv works great and well advertised. Prices right for the discount
I would recommend this to a friendPlease check this tv , great performance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent tv. Great features and upscaling. Great value.
I would recommend this to a friendOk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks pretty good. A lot of glare off the windows.
No, I would not recommend this to a friendSamsung TV review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent TV. Best delivery. Couldn’t be happier
I would recommend this to a friendNeed more help for the elderly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife and I are elderly. We find the new TV hard to manuver around. We paid the delivery guys extra to set the sound bar up for us as well. The mateial for the set is written in such small print that neither of us can read it. Its been quite upsetting to us to deal with this during the holidays.
No, I would not recommend this to a friendBrand response from Samsung
Posted .RodT,
Thank you for sharing your user experience. To assist you in learning the various features, functions, and settings of your QN90D TV and remote, you can download your TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under ‘Support’ (top right corner) > Manuals & Software > TVs & Home Theater. From there, you can search for and select the QN90D TV to download the guides you would like.
The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
You won’t be disappointed!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy with my purchase…………………,………..,,,,,,…………………….
I would recommend this to a friendTV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I called the store and told customer service that the TV looked used and was told someone would get back to me, but to no avail!
No, I would not recommend this to a friend