Customer Ratings & Reviews
- Model:
- QN65QN90DAFXZA
- SKU:
- 6576428
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers consistently note the exceptional picture quality, citing vibrant colors and an amazing viewing experience. The ease of use and straightforward setup are also frequently praised. Positive feedback also highlights the attractive price point for the offered features. Overall, the television receives overwhelmingly positive reviews.
This summary was generated by AI based on customer reviews.
Great experience!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV was mounted and set up in no time at all. We are very pleased with the results.
I would recommend this to a friendPerfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.PERFECT! From the actual tv, to delivery and set u vrew everthing was perfect.
I would recommend this to a friendWould love to get my TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So I purchased the TV and was scheduled to get delivered in 4 days. When the delivery guys arrived stated the box was damaged which was noticed on the dock and pointed out to their supervisor before they loaded. So when they got to my house they recommended opening the box which I agreed with. The top of screen was cracked and bottom smashed so they put it back on the truck. So when I called to reschedule my delivery now they're saying I have to wait another 12 days. Ridiculous. Not sure why a new one can't get rescheduled sooner. Should have maybe just ordered straight from Samsung. Another customer NO service example.
No, I would not recommend this to a friendBrand response from Samsung
Posted .jtdozer,
We appreciate you sharing your delivery experience and having received a damaged unit. We recommend you contact Best Buy directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
Should you have questions or concerns on usage or setup of your TV once your issue has been resolved, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are happy with the purchase. The installation was great.
I would recommend this to a friendMr. Ed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love the whole set up the Geek Squad did a magnificent job.
I would recommend this to a friendOk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks pretty good. A lot of glare off the windows.
No, I would not recommend this to a friendYeaaaa buddy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv works great and well advertised. Prices right for the discount
I would recommend this to a friendPlease check this tv , great performance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent tv. Great features and upscaling. Great value.
I would recommend this to a friendNice tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best tv very good graphics could not ask for a better one
I would recommend this to a friendSamsung TV review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent TV. Best delivery. Couldn’t be happier
I would recommend this to a friendTV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I called the store and told customer service that the TV looked used and was told someone would get back to me, but to no avail!
No, I would not recommend this to a friendNeed more help for the elderly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife and I are elderly. We find the new TV hard to manuver around. We paid the delivery guys extra to set the sound bar up for us as well. The mateial for the set is written in such small print that neither of us can read it. Its been quite upsetting to us to deal with this during the holidays.
No, I would not recommend this to a friendBrand response from Samsung
Posted .RodT,
Thank you for sharing your user experience. To assist you in learning the various features, functions, and settings of your QN90D TV and remote, you can download your TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under ‘Support’ (top right corner) > Manuals & Software > TVs & Home Theater. From there, you can search for and select the QN90D TV to download the guides you would like.
The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
You won’t be disappointed!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy with my purchase…………………,………..,,,,,,…………………….
I would recommend this to a friendRussell
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having problems getting the sound bar to work properly with the TV
I would recommend this to a friendBrand response from Samsung
Posted .Hi RussellCoburn,
We appreciate your review of Samsung’s QN90D TV. So we can better understand the issues you’re experiencing and provide you with troubleshooting assistance specific to your setup and soundbar model, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Amazing Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Good price. So far, excellent transaction.
I would recommend this to a friendSoftware is Awful, of course
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As with everything Samsung, the hardware is solid, the software/firmware is the worst in the industry. Just bought the TV, updated the software to an even worse version somehow and a factory reset won't restore the original, so now I'm stuck with the awful One UI. Takes 5+ remote taps to change apps (Like from Netflix to Hulu (menu, down, down, left/right, enter)). Hitting the menu button while in an app? There's no way to cancel out of the One UI--gonna take 4+ more button clicks to choose the same app you were in and then that app may restart. Can't remove the side menu from One UI. Can't remove or re-sort the Ambient, Daily+, or Game options I'll never use. The apps list starts with recommended apps instead of the ones I have and want. Then groups (down-arrow taps) for news, free, editor's choice, sports, gaming, free, new, popular and THEN the ones I've installed. So only 9-10 clicks to get to where I want. Have Samsung employees ever used one of their own TVs? The software/firmware is increasingly user-hostile.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Robert,
Thank you for sharing your experience. Please know that you can customize your Home screen by installing, removing or adding your favorite apps to the Home screen. Here's how:
Downloading Apps
1. From the Home screen, press left on the remote.
2. Navigate to and select Search.
3. Using the search bar, enter the content or app you’d like to find.
4. Navigate to and select the app you’d like to install, then select Install.
Note: Previously installed apps can be accessed by selecting Apps on the Home screen.
Adding & Managing Apps on Home Screen
1. Go to App Settings (these can be found at the bottom of the Apps screen). The following options will be available:
a. Add to Home: Move the app to your desired location on the Home screen.
b. Lock: Lock the app with a PIN so only you can use it. When the app is selected again, you will be prompted to enter the PIN to unlock it.
c. Move: Move the app to another location
d. Reinstall: Reinstall the app.
e. View Details: View the app’s information and details.
To assist in learning the various functions, please know you can download your TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support > Manuals & Software > TVs & Home Theater. You can search for and select the QN90D TV to download the guides you would like.
The e-Manual is also embedded into your TV itself under Menu > Settings > Support > Open e-Manual.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Samsung 65" QN90D Neo QLED TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst tv i ever owned. Picture has motion blurr and movement is jerky. I tried all kinds of different settings but nothing helped. Talked to a tech guy at Best Buy and tried his settings and they didn't work either. This was a higher priced tv, it shouldn't be doing this. It does this when streaming or on a cable box.
No, I would not recommend this to a friendBrand response from Samsung
Posted .RandyC,
We appreciate your thoughts on the picture quality of Samsung’s QN90D TV. If the image you’re seeing isn’t to your liking, there are several picture settings you may want to adjust.
Go to Home > left direction button > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
You can also fine-tune your picture with expert settings such as brightness, contrast, sharpness and more (All Settings > Picture > Expert Settings).
For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Never buy an open box
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No accessories are provided i still have it in the box dont know what to do never again buying a open box from best buy wrost customer service
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Quality picture
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was an open box buy and the tv stand and remote were supose to be included however they were not in the box. The quLity of the picture is amazing tho.
I would recommend this to a friendBrand response from Samsung
Posted .JillQ,
We appreciate your feedback regarding parts missing from your QN90D TV. If purchased in open-box condition, we recommend contacting Best Buy directly for assistance. We hope your issue is resolved in a timely manner.
Should you have questions or concerns on usage or setup of your TV once your issue has been resolved, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
2024 65’ Samsung neo qled
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Screen was broken and was not in “good” open box condition
No, I would not recommend this to a friend