Customer Ratings & Reviews
- Model:
- QN65QN90DAFXZA
- SKU:
- 6576428
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers recognize the exceptional picture quality of the 65” Class QN90D Series Neo QLED 4K Mini LED Smart Tizen TV (2024). Users find the TV easy to use, especially for streaming, and appreciate its brilliant colors. While most are happy with the TV, a few customers expressed concerns regarding the interface.
This summary was generated by AI based on customer reviews.
Russell
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having problems getting the sound bar to work properly with the TV
I would recommend this to a friendBrand response from Samsung
Posted .Hi RussellCoburn,
We appreciate your review of Samsung’s QN90D TV. So we can better understand the issues you’re experiencing and provide you with troubleshooting assistance specific to your setup and soundbar model, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Amazing Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Good price. So far, excellent transaction.
I would recommend this to a friendSoftware is Awful, of course
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As with everything Samsung, the hardware is solid, the software/firmware is the worst in the industry. Just bought the TV, updated the software to an even worse version somehow and a factory reset won't restore the original, so now I'm stuck with the awful One UI. Takes 5+ remote taps to change apps (Like from Netflix to Hulu (menu, down, down, left/right, enter)). Hitting the menu button while in an app? There's no way to cancel out of the One UI--gonna take 4+ more button clicks to choose the same app you were in and then that app may restart. Can't remove the side menu from One UI. Can't remove or re-sort the Ambient, Daily+, or Game options I'll never use. The apps list starts with recommended apps instead of the ones I have and want. Then groups (down-arrow taps) for news, free, editor's choice, sports, gaming, free, new, popular and THEN the ones I've installed. So only 9-10 clicks to get to where I want. Have Samsung employees ever used one of their own TVs? The software/firmware is increasingly user-hostile.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Robert,
Thank you for sharing your experience. Please know that you can customize your Home screen by installing, removing or adding your favorite apps to the Home screen. Here's how:
Downloading Apps
1. From the Home screen, press left on the remote.
2. Navigate to and select Search.
3. Using the search bar, enter the content or app you’d like to find.
4. Navigate to and select the app you’d like to install, then select Install.
Note: Previously installed apps can be accessed by selecting Apps on the Home screen.
Adding & Managing Apps on Home Screen
1. Go to App Settings (these can be found at the bottom of the Apps screen). The following options will be available:
a. Add to Home: Move the app to your desired location on the Home screen.
b. Lock: Lock the app with a PIN so only you can use it. When the app is selected again, you will be prompted to enter the PIN to unlock it.
c. Move: Move the app to another location
d. Reinstall: Reinstall the app.
e. View Details: View the app’s information and details.
To assist in learning the various functions, please know you can download your TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support > Manuals & Software > TVs & Home Theater. You can search for and select the QN90D TV to download the guides you would like.
The e-Manual is also embedded into your TV itself under Menu > Settings > Support > Open e-Manual.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Samsung 65" QN90D Neo QLED TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst tv i ever owned. Picture has motion blurr and movement is jerky. I tried all kinds of different settings but nothing helped. Talked to a tech guy at Best Buy and tried his settings and they didn't work either. This was a higher priced tv, it shouldn't be doing this. It does this when streaming or on a cable box.
No, I would not recommend this to a friendBrand response from Samsung
Posted .RandyC,
We appreciate your thoughts on the picture quality of Samsung’s QN90D TV. If the image you’re seeing isn’t to your liking, there are several picture settings you may want to adjust.
Go to Home > left direction button > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
You can also fine-tune your picture with expert settings such as brightness, contrast, sharpness and more (All Settings > Picture > Expert Settings).
For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
- Pros mentioned:Picture quality
Quality picture
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was an open box buy and the tv stand and remote were supose to be included however they were not in the box. The quLity of the picture is amazing tho.
I would recommend this to a friendBrand response from Samsung
Posted .JillQ,
We appreciate your feedback regarding parts missing from your QN90D TV. If purchased in open-box condition, we recommend contacting Best Buy directly for assistance. We hope your issue is resolved in a timely manner.
Should you have questions or concerns on usage or setup of your TV once your issue has been resolved, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Never buy an open box
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No accessories are provided i still have it in the box dont know what to do never again buying a open box from best buy wrost customer service
No, I would not recommend this to a friendTerrible experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.paid for an open box in excellent condition and I received an open box in terrible condition. Missing parts, damaged, terrible experience with that store
No, I would not recommend this to a friendBrand response from Samsung
Posted .Santnun,
We appreciate you sharing your experience with Samsung’s QN90D TV. If purchased brand-new and unopened, please contact Samsung Customer Support and a representative will gladly help you. If purchased in open-box condition, we recommend contacting Best Buy directly for assistance. We hope your issue is resolved in a timely manner.
Should you have questions or concerns on usage or setup of your TV once your issue has been resolved, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
2024 65’ Samsung neo qled
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Screen was broken and was not in “good” open box condition
No, I would not recommend this to a friendHorrible delivey service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy randomly canceled my delivery the day before it was scheduled. I will never buy from Best Buy again. Do not plan the your TV will be delivered on time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .ElizabethB,
Please know you are leaving a review and 1-star rating for the QN90D TV, but we are sorry to hear of your experience, nonetheless. You may want to consider providing feedback directly to Best Buy regarding this.
Should you have questions on the QN90D TV itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
- Pros mentioned:Ease of use, Picture quality
LV MY TV !
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am well pleased with the picture quality, describing it as excellent, Tv was very easy to set up, it practically did it by itself. Couldn't be happier with this tv. Samsung has a winner!
I would recommend this to a friend - Pros mentioned:Picture quality
Best TV I have owned
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful, sleek appearance and a crisp, bright, sharp picture. The menus are improved and easily navigated. The solar feature on the remote is cool. I am thrilled with our new TV.
I would recommend this to a friend - Pros mentioned:Picture quality
Review - Samsung 65" Neo-QLED QN90D
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased a Samsung 65" QN90D Neo-QLED. The TV was installed this week. Absolutely love this unit. I considered the OLED 65", glad I passed on it. In store I viewed both side by side and the QN90D won me over. Deep blacks, colors pop, awesome picture. Added the Samsung S700D sound bar and sub, nice choice and sound. I selected the COOL color tone and this really made a difference in picture for me. Thank you Samsung for such an outstanding product!
I would recommend this to a friend - Pros mentioned:Picture quality
Coach G review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Incredibly vibrant picture. Never knew what I was missing
I would recommend this to a friend My beautiful tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Im do happy and impress with my new samsung NEO QLED. Super nice tv. I recommend it to everyone
I would recommend this to a friendTotal garbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got 2 of them, 1 have horrible sound, couldn't even watch a movie with the sound all the way up to 100%. The actor voices was too low and side effects too high. The sond one had a horribly picture with sport channel. Returned both of them. Called customer service - total joke. QN90D is total trash.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dmitriy,
It’s unfortunate to hear of the issues that have caused you to return your QN90D TV. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
MAKE SURE YOU GET WARRANTYS!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was nice while it lasted...had this installed on Dec 21 and by Dec 30 it had already stopped working! while watching it went completely BLACK screen! I could hear stuff but could not view anything.
No, I would not recommend this to a friendBrand response from Samsung
Posted .GailM,
We appreciate you sharing your experience with your QN90D TV. We recommend you contact Best Buy Customer Support or your local Best Buy store directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
Should you have questions or concerns regarding the usage or setup of your TV once your issue has been resolved, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist