Customer Ratings & Reviews
- Model:
- QN65QN90FAFXZA
- SKU:
- 6613496
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers commend the 65” Class QN90F Series Neo QLED TV for its excellent picture quality and glare reduction. The matte screen is a welcomed feature. Some customers also appreciate the design, noting the remote is a nice size.
This summary was generated by AI based on customer reviews.
Good but not perfect
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is a TV for gaming. If you want bright and premium quality buy another one. But is a good tv.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DavidC,
We appreciate your input on the picture quality of Samsung’s QN90F TV. If the image isn’t meeting your expectations, there are several adjustments you can make to improve your viewing experience.
First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
Then, select a Picture Mode that best fits your environment: Home > Home > left directional key > Settings > All Settings > Picture > Picture Mode
1. Standard – Default mode for general viewing
2. Dynamic – Brighter and clearer in well-lit rooms
3. Eco – Optimized for energy saving
4. Movie – Best for watching in dark environments
5. Filmmaker Mode – Preserves content exactly as intended by creators
You can also enhance your experience by enabling AI Mode, which automatically adjusts picture and sound based on your surroundings and usage patterns: Settings > All Settings > Advanced Features > AI Mode Settings > AI Mode
If these adjustments don’t improve your picture quality, feel free to contact Samsung Customer Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also LiveChat with an agent or find helpful guides by visiting the ‘Support’ section of our website.
~ Samsung Specialist
TV is fine, FORCED ADVERTISING SUCKS!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Imagine spending $2500 on a TV and not having control over it's content. Samsung broadcasts advertising on the TV's homepage that takes up half the screen. With no way to eliminate that function, You are forced to see whatever is making THEM the most money. I will never purchase another Samsung product
No, I would not recommend this to a friendBrand response from Samsung
Posted .MichaelH,
Thanks for sharing your thoughts on the QN90F TV - we'll be sure to pass this along to our internal teams.
If you ever have questions or need help with your TV, please contact Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also LiveChat with an agent or explore additional resources on our website by clicking the ‘Support’ link.
~ Samsung Specialist
Color saturation is brutal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible experience. The Color saturation is awful. The contrast between different picture settings has not improved it and manual reset of the TV back to its factor settings did not help either. Please be careful when making this purchase
No, I would not recommend this to a friendBrand response from Samsung
Posted .ChristopherC,
We appreciate your input on the picture quality of Samsung’s QN90F TV. If the image isn’t meeting your expectations, there are several adjustments you can make to improve your viewing experience.
First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
Then, select a Picture Mode that best fits your environment: Home > Home > left directional key > Settings > All Settings > Picture > Picture Mode
1. Standard – Default mode for general viewing
2. Dynamic – Brighter and clearer in well-lit rooms
3. Eco – Optimized for energy saving
4. Movie – Best for watching in dark environments
5. Filmmaker Mode – Preserves content exactly as intended by creators
You can also enhance your experience by enabling AI Mode, which automatically adjusts picture and sound based on your surroundings and usage patterns: Settings > All Settings > Advanced Features > AI Mode Settings > AI Mode
If these adjustments don’t improve your picture quality, feel free to contact Samsung Customer Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also LiveChat with an agent or find helpful guides by visiting the ‘Support’ section of our website.
~ Samsung Specialist
PRICE MATCH
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Price drop shortly after purchasing, should get credit.
I would recommend this to a friendBrand response from Samsung
Posted .Michael,
It appears your 2-star review for the Samsung QN90F TV is based on your experience with Best Buy, and we’re sorry to hear that. We recommend contacting the store directly to share your feedback.
If you need help with the TV itself, Samsung Support is available at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week, or via LiveChat under the ‘Support’ section of our website.
~ Samsung Specialist
Awful
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Canceled service. Will never shop again. Why schedule a service to cancel and wait two more weeks
No, I would not recommend this to a friendBrand response from Samsung
Posted .RichardD,
It appears your 1-star review for the Samsung QN90F TV is based on your experience with Best Buy, and we’re sorry to hear that. We recommend contacting the store directly to share your feedback.
If you need help with the TV itself, Samsung Support is available at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week, or via LiveChat under the ‘Support’ section of our website.
~ Samsung Specialist
- Pros mentioned:Glare reduction, Picture quality
Beautiful picture in bright room
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A picture and this is amazing! Report this in a room that has three walls, patio doors and huge windows. There is no glare and picture is great anytime of the day. So much better than I expected! Read all the reviews and honest to be recommended for very bright rooms. Don’t hesitate to purchase if you’re thinking about it.
I would recommend this to a friend - Pros mentioned:Picture quality
Best in Class 4k
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best and brightest i have seen from a TV in a minute, big bonus is the “glare-free” screen. I did not expect it to do so well in my new homes living room. I can’t speak for the TVs built in speakers because i use a soundbar, but again i am really impressed with the quality of the picture in this TV and how well it upscales with older shows, we have been watching Dexter, and my wife just cant believe TVs can be so different since we upgraded from a Crystal RU8000
I would recommend this to a friend - Pros mentioned:Glare reduction
Great TV, price could be better
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very expensive but if you have a window in your living room giving you glare problems, it doesn’t get any better.
I would recommend this to a friend Nice, needs better remote
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice so far. The only negative is the remote control, which is very small (OK), bit backlit (not OK) and has all markings in dark ink so I have to use a flashlight to pick the right button! Still 5 stars only because BB has a Phillips remote control that fixes all those issues at very low price. Get it!
I would recommend this to a friendAmazing TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My old tv was located on a brightly lit room and it was frustrating watching darkly lit horror movies or shows. Did some research and found the anti glare technology interesting. Finally descided to buy it and was blown away by the brightness and anti glare. Highly recommended if facing the same glare issue.
I would recommend this to a friendCrystal clear picture and ZERO glare
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.WOW! This Samsung Neo QLED has a very clear picture and in our living room surrounded by windows does not have a hint of a glare on the screen. AMAZING. I have purchased dozens of televisions in my lifetime and this one is the best by far.
I would recommend this to a friendNot a happy customer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Tv is fine . I have had issues with the connection that I have been told it’s my cable provider not the tv. However, your customer service representative was very rude and not professional in helping me. I am done with Best Buy
No, I would not recommend this to a friend- Pros mentioned:Picture quality
65 qn90f
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great screen. Picture quality is excellent. Matte finish looks great.
I would recommend this to a friend Great TV for the price.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is very good. Enjoy the smart features. The mat finish makes it better for rooms with windows. Would recommend.
I would recommend this to a friendExcellent TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent TV, very happy with our purchase. Picture quality is just what we wanted & sound is awesome
I would recommend this to a friendExcellent for the Price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent picture quality even in a brightly lit room. Very pleased.
I would recommend this to a friendOK, not great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There are better options at this price point. Home screen and remote control not very intuitive or user friendly
No, I would not recommend this to a friendPopping noise
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV has a popping noise every time it gets turned on. This is a common thing with this television.
No, I would not recommend this to a friendBrand response from Samsung
Posted .RobertD,
Thank you for your review of the Samsung QN90F TV. A light popping or clicking sound may occasionally be heard due to the natural expansion and contraction of the TV’s outer casing as it warms up or cools down.
Please know that this is not a defect and does not indicate a malfunction. It’s a normal part of the TV’s operation, and your TV remains completely safe to use.
If you have any other questions, we’re here to help - please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat and additional support resources are also available through the Support link on our website.
~ Samsung Specialist
samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.absolutely horrible colors and focus bad from the moment it was turned on delivery guys said my box. which had no problem with the one they replaced best buy kicked me to samsung. No help at all. 3 weeks have gone by and samsung just contacted me about a service man to come out. No need bought a sony and it was installed 8/11 Worked beautifully from the monent it was turned on geek guys were messy and seemed like they were new at installing
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for sharing your experience with the TV and service process. We're sorry the service appointment didn’t meet your timeline expectations. For any installation or delivery concerns, we recommend contacting Best Buy directly.
If you choose to try another Samsung TV down the road, we're happy to help at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website for:
• Live Chat
• Manuals, Software, & Warranty Info
• Creating a Service ticket
~ Samsung Specialist
