Customer Ratings & Reviews
- Model:
- QN65S90CAFXZA
- SKU:
- 6536964
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.9 out of 5 stars
Customers are saying
Customers commend the 65" Class S90C OLED 4K UHD Smart Tizen TV (2023) for its exceptional picture quality, vibrant colors, and ease of use. Many also appreciate the sleek design and smooth gaming experience. However, some users have noted challenges with the remote control, operating system, and user interface. A few also mentioned issues with the screen saver.
This summary was generated by AI based on customer reviews.
Screensaver Issues
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screensaver comes on too frequently, especially when watching football on digital TV.
No, I would not recommend this to a friendBrand response from Samsung
Posted .SteveA,
Thank you for your review. To prevent image retention, the Screen Saver feature is enabled by default. Upon pressing any button on the remote, Screen Saver mode is canceled and returns to the original screen. If your OLED displays the same still image or doesn’t have an input signal from an external device for 2 minutes, Screen Saver is automatically enabled.
If we can help with anything else, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
- Pros mentioned:Picture quality
Overall not happy with purchase
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this tv and just wow with the picture! Amazing picture! Beautiful. after taking it home, setting it up and connecting my soundbar i realize im getting zero sound. I connected the Sonos arc soundbar with hdmi cable to arc connection on tv. And no sound. After calling samsung they remote connect to my tv and tell me its defective. I go back to bestbuy, return it. Exchange for same one, take it home, setup tv, and still no sound! I call sonos support and they tell me to call samsung, i call samsung and they tell me my tv. Is also defective, to go back and exchange it! How frustrating to deal with. So apparently the hdmi arc port on the tv doesnt connect to anything plugged into it and the tv doesn’t recognize the sound bar. I think samsung knowingly knows about this common issue and still puts these tvs on the market for sale. Returning to best buy in doral for the 2nd time. I don’t recommend this tv to anyone whos connecting a sonos arc to it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Ace8909,
I’m sorry you’re experiencing trouble connecting your S90C to your Sonos Arc soundbar. Please be sure you’re using a high-speed HDMI cable with Ethernet Channel (sometimes called HDMI HEC cable). Also be sure to enable HDMI-eARC in the Expert Settings menu.
Lastly, please also verify that you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Menu > Settings > Support > Software Update.
For further help, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Samsung smart TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My first "smart" TV is taking some time to adjust. Keeping all the various passwords straight is a challenge.
I would recommend this to a friendAwesome picture!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love everything about this TV! Great purchase❤️❤️
I would recommend this to a friendI like the tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Live this tv the only thing is that is very flat i almost feel like am gonna broke it if we move it orher than that is great
I would recommend this to a friendTV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think this product is excellent but my rating dropped because of the installation and poor follow through after issues by the Geek Squad
I would recommend this to a friendGreat when working - Parts long leadtime
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV when it is working. This TV checked all my boxes, great for movies, computer games, etc. One flaw, dead after 4 months. It is under warranty, and I am awaiting a new power supply. Been down over a week, and looks like it will be another 1-2 weeks for the parts and reschedule the tech. My previous TV a 65" 930D Sony, still working after 10 years.
No, I would not recommend this to a friendNo Dolby Vision
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lacks Dolby Vision which is the most commonly used HDR format. Xbox X, most Blu Rays and streaming services are Dolby Vision plus Roku became confused with this TV trying to send Dolby Vision format to HDR10+ TV setting resulting in a green line thought out the picture. Great TV if you don't need Dolby Vision and okay with HDR being downgraded to regular HDR 10.
No, I would not recommend this to a friendBrand response from Samsung
Posted .rytrail,
Thanks for sharing your review of the S90C TV. We value your feedback regarding Dolby Vision and will share it with our teams.
Should you need further assistance or have questions, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Samsung Tv and install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is working great. Was pleased with installation other than had to help the tech remove my old tv and dolly to truck.
I would recommend this to a friend- Pros mentioned:Picture quality
new oled
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is really good. The menu system and remote are average to use.
I would recommend this to a friendBrand response from Samsung
Posted .MyraR,
It’s great to hear you’re enjoying the image quality of your S90C TV. Your feedback regarding the interface and SolarCell Remote is appreciated and will be shared with our internal teams.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Great Picture, bad hardware.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture quality but the TV became a brick after only 1 year. Panel repair is apparently more than the TV… I’ll stay away from Samsung for a few years.
No, I would not recommend this to a friendLove ths tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv,i woukd definitely biy another one of these in the fjture.
I would recommend this to a friendCheck them all out
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice TV but in all honesty I think the lower end models are better for the money
No, I would not recommend this to a friendgreat picture for the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.lg is a little nicer i think but for the price this is good
I would recommend this to a friend- Cons mentioned:Operating system
Buggy junk. My 5 year old LG OLED is more stable.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This display looks amazing, but this TV has absolutely horrible software. Constantly drops audio, apps freeze, sometimes it just will not turn on, etc. Should have just bought another LG, but now im stuck with this frustrating thing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .brettthemonster,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your S90C TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Good but speakers should be better.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is great but speakers seem to tremble too much when movie bases are high.
I would recommend this to a friendTelevision purchases
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great customer service. Purchase was so easy & informative. Install went flawless.
I would recommend this to a friend- Pros mentioned:Picture quality
Good picture but Poorly Built TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality is great but wouldnt recommend due to the other issues. This ranges from rf sensor malfunctioning so remote doesnt work to tv completely dropping network connections. For work arounds had use to smartThings connection on phone and had to use a rj45 ethernet connection.
No, I would not recommend this to a friendBrand response from Samsung
Posted .SteveD,
It’s unfortunate to hear that your S90C TV is not meeting your expectations. We’d like the opportunity to assist and further investigate your feedback. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Samsung Tv
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good tv but falls short of custom controls and icture quality.
I would recommend this to a friend- Pros mentioned:Picture quality
Great and nit so grear
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great pucture but keeps freezing on streaming apps
No, I would not recommend this to a friendBrand response from Samsung
Posted .Panfilo,
Thank you for sharing your experience with apps. If your apps are freezing, not loading, or crashing, you can try cold booting your TV by holding down the power button on your remote for 5+ sec until the TV turns off and on again, deleting and downloading the apps again, and completing full reset of Smart Hub to correct the issue.
Please also make sure your TV is running the latest firmware version. Go to: Settings > Support > Software Update.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist