Customer Ratings & Reviews

Worked for 1 week. I Cant turn it on. Samsung tech cant turn it on. Returning for new TV. THE WORST FROM THE START.

Nice tv. Lots of new tech stuff to use to enjoy it more than what we thought.

Very disappointed in Best Buy thatvthey would sell and advertised that this was a new, never used, new in box. No where did it say refurbished. I called customer service several times when i saw my online order state new, the next day said refurbished. CS agent assured me it was new and not refurbished. When delivered it was in open box. Called CS back, again the assured me it was new. Told delivery to return it, they said they couldn't on open box items. Called best buy 6th time, sorry but no.

Recently purchased. Like it so far. Will have more of opinion after having it for a few weeks.

Thank you. Review is submitted above and below in star grids.

I purchased this TV in Feb. 2024. I have been an avid supporter of Samsung TV’s and sound systems but this TV has been a major disappointment. Thus far Samsung certified technicians have been to my home on 3 occasions and i am now awaiting a 4th visit. The motherboard has been replaced twice and the power board has been replaced once. I currently have a black screen with a clicking noise. A Samsung technician asked why I didn’t just buy another TV. This seemed inappropriate after spending this much money for a TV that repetitively quits working. I have other Samsung TV’s, soundbars, subwoofers and accessories and have never experienced a problem. In fact, i had friends who purchased the same TV and soundbar with subwoofer due to my confidence in the expected quality of Samsung TV’s. They haven’t experienced problems. I believe I likely purchased a lemon but unfortunately one of the technicians says Samsung will likely never replace the TV. Best Buy says it is a problem I must address with Samsung since it is still under the manufacturer’s warranty. In this case, i am extremely disappointed in Samsung and Best Buy knowing nobody is willing to do anything more than a temporary fix while I have a nonfunctional TV for the majority of time. I fully trust my Best Buy contact but I believe his hands are tied. Despite many good reviews, I see I am not the only person experiencing problems with this Samsung TV and the lack of correcting my problem. Another friend who was planning to buy a Samsung TV has decided against it in light of my ongoing problems. Buyer beware.

Awesome tv Hardware at its best but tv software is not upto par

Total garbage. User interface is a mess. Samsung did an update a few months ago that left four of my streaming apps unable to stream and they have not addressed or fixed it. Multiple forum threads show others experiencing the same issues. AVOID SAMSUNG! THEY SUCK!

I am sorry to say this about other people reviews but this tv is terrible!!! I based my buy off of these reviews and I regret doing that, even for the price I paid! I wouldn't buy it for 500$. The picture looks amazing when it wants to( crystal clear) but if you plan on watching something with any movement it will stutter like no other!! Plus animation doesn't look to great either. I tried so many different shows and movies. It was just sub par for animation. I am going back to a hi end mini led tv. Until these companies really fix up the kinks out with this type of tv im not touching these tvs with a 10ft stick. The remote is terrible too.

Amazing tv , great features and the quality is top notch.

Some difficulty maintaining connection with Direct TV Stream

the screen is so clear even blades of grass are clear

I've had the TV for just over a year and it's broken. The screen has lines going through the bottom part. Haven't moved it since first purchasing the TV, it's literally stayed in the same location. No reason for it breaking...

So far so good! Just one weird thing is when i connect it to my ps5 the screen is all black but you can hear it on until i manage to get to warzone then it works totally normal, so i dont know what the problem yet, waiting on geek squad

I purchased this TV and a Denon AVR-S970H & hired the Geek Squad to install and configure it for me. Installation was scheduled for 11/24. When completed, there was no audio when using the cable box as the source through the receiver. Hector explained that he has seen this before and the fix was to replace the cable box. We did and it did not fix the problem. 11/27 - Chris from Geek Squad came to our home to trouble shoot. He initially called out the Samsung Cable Box again but after some discussion he then recommended that we replace the Denon AVR-S970h. 11/27 - I contacted Bestbuy Customer Support and scheduled the Denon replacement for Thursday 11/30. 11/30 - The Bestbuy Geek Squad did not show up to replace the Denon. Customer service can see the notes on our account and apologized that the appointment was not scheduled. My wife took the day off from work to be present for the Denon swap. 11/30 - We are continuing to talk to Bestbuy Customer Service to have the Denon swap occur. They offer more apology than action - very frustrating. I'm hoping that BestBuy will be able to schedule the new receiver soon. I purchased equipment and installation services from Bestbuy just so I could avoid this frustration. My assumption was that they would know what they are doing but it appears my assumption is wrong, I'd like to note that the Samsung Cable Box I have always worked using my older Denon receiver. So the cable box being at fault is unlikely. I'd also like to note that I used an HDMI cable directly from the Samsung Cable box to the new Samsung TV (Bypassing the new Denon) and video and audio both work. This would seem to isolate the problem to the Denon AVR-S970H. I'm completely frustrated with Bestbuy right now. HELP!!!!

Good, but not WOW! good. Seems to be many problems with connectivity with my Spectrum Cable service that I did not experience with my old Samsung.

Picture quality is great. However, the picture went black within a month. Luckily is was within the time to return/exchange.

Terrible interface if you like last years model. When you click home everything you were watching goes away and you are staring at a giant add

Do not buy from Best Buy. They do not uphold what they tell you in person about price adjustments or their "membership". They will try to sell you a useless "membership" with promises they later renege. They told us with the "membership" that we had 60 days to get a price adjustment. They told us we had 60 days to return the unit. And today when I went to ask for a price adjustment they told me the "window" had passed - even though I had called their customer service line earlier in the 60 day period and they told me at that time it was still acceptable and again reiterated I had the right to a price adjustment. Heck, I called someone TODAY who said the price adjustment would be honored, but then she transferred me to the Home theatre section who began spewing lies. The left hand does not know what the right hand is doing. What is worse, the individual who sold me the TV at the store did NOT tell me that there was a 99 dollar delivery fee (I was ready to drive out with it in my car and this was sold as a convenience) which was later used as the rationale as to why they did not want to honor the price adjustment because I would still have to PAY BACK the delivery fee if I returned the unit. This is a further excuse for something that isn't reflected on one of the two receipts (one says "FREE" next to the delivery price) that I have in my email. Go the Amazon route, buy from Samsung directly, or do a mom and pop. This was a mistake.

Keeps kicking out streaming so that you have to keep signing in. Had to resign in to Britbox, you tube and it won't even recognize spectrum half the time. As a senior citizen I advise other senior citizens not to buy Samdung unless you are very techy!