Customer Ratings & Reviews
- Model:
- QN65S90CAFXZA
- SKU:
- 6536964
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.9 out of 5 stars
Customers are saying
Customers commend the 65" Class S90C OLED 4K UHD Smart Tizen TV (2023) for its exceptional picture quality, vibrant colors, and ease of use. Many also appreciate the sleek design and smooth gaming experience. However, some users have noted challenges with the remote control, operating system, and user interface. A few also mentioned issues with the screen saver.
This summary was generated by AI based on customer reviews.
Not happy
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At first it was the best TV I have ever had. But a few months in. It started freezing on me. Can’t use apps due to the reason of it always crashing. I paid almost 2k for this tv. I feel I deserved better. It was a hard decision for me to go from LG to Samsung but now I understand. :/
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jguerr89,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your S90C TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Okay okay, Not feeling 2023 still 2020 Television
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super easy to buy the item but I did not like the TV picture quality. Still lot of work for Samsung to catch up with OLED technology.
I would recommend this to a friendBrand response from Samsung
Posted .SumanthL,
Thank you for sharing your thoughts on the picture quality of your S90C TV. To ensure you’ve got the latest image quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the picture you’re seeing is still not to your liking after updating firmware, there are several picture settings you may want to try adjusting.
Go to Home > left direction button > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
You can also fine-tune your picture with expert settings such as brightness, contrast, sharpness and more (All Settings > Picture > Expert Settings).
For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Good TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best gaming TV Ive ever played on, it just isnt good for TV shows and Movies. Interface is also glitchy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Angel,
We appreciate your review of Samsung’s S90C TV. So we can better understand the issues you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Buy a Sony if you want a great TV.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Where do I begin. Picture hot colors (like bright white) wash out. The operating system is absolutely garbage. Buy a Sony, they are SOOOOO easy and intuitive. This interface is complicated, convoluted and extremely buggy. Sound is unpredictable and rushes from too loud to too low.
No, I would not recommend this to a friend- Cons mentioned:Screen saver
Samsung and screen saver problems
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not get rid of very annoying screen saver. It would pop up at random times, like while watching football or a movie. I ended up returning this TV and got an LG.
No, I would not recommend this to a friendBrand response from Samsung
Posted .BruceV,
It’s unfortunate to hear of the issues that have caused you to return your S90C TV. Your experience is very important to us and will be shared with our product team.
Please know we’re always here to help, and we could’ve provided additional troubleshooting assistance to resolve any issues you were experiencing.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
BUYER BEWARE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good ol Best Buy, purchased a Brand New Samsung S90C. They delivered a refurbished one. Took my information to the local store and my choices were a floor model, return it or 75 dollar gift card. Made me feel it was my fault I didn’t catch it! Took the gift card and left. Got home and chatted with Best Buy online, they confirmed I bought a brand new tv, Not refurbished!! Took that transcript back to the store and was given the same options. It’s very sad Best Buy would bait and switch people and not make it right.
No, I would not recommend this to a friendpoor sound quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.just bad sound quality. Very low volume and need to invest more $$$ in a sound bar.
No, I would not recommend this to a friendBrand response from Samsung
Posted .ShiftehS,
Thank you for purchasing Samsung's S90C TV and for your feedback on the sound. To ensure you’ve got the latest sound quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the sound is still not to your liking after updating firmware, there are several sound settings you can adjust to suit your personal preferences.
• Sound Modes may better meet your personal preferences. Go to: Menu > Settings > All Settings > Sound > Sound Mode, or Expert Settings to fine-tune and customize your sound.
• Adaptive Sound will also further optimize sound quality by analyzing the viewing space and the acoustic components of the content. Go to: Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings.
Should you choose to add a Samsung Soundbar to your TV, please know that our Q-Series Soundbars (such as the HW-Q800C) feature Q-Symphony which will synchronize with the speakers of your TV for an immersive 3D sound experience.
To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week.
~ Samsung Specialist
Tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv has. Good quality when it’s hooked up rihht
No, I would not recommend this to a friendBrand response from Samsung
Posted .Sharon,
Thanks for taking a moment to review Samsung’s S90C TV. If you’re experiencing specific issues which caused you to give this a negative 3-star rating, please know Samsung Customer Support is here to help.
You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Samsung TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sales person did not tell me installation was free. I took TV home by myself. Unpacking, installation and setup was difficult. Instructions were dismal. Salesman sold me $170 membership. Led me to believe Geek Squad covered by membership. Not true. Salesman was deceptive or incompetent.
I would recommend this to a friendBrand response from Samsung
Posted .DanFromNM,
Please know you are leaving a review and 2-star rating for the S90C TV, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the S90C TV itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Screen died in a year
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen went out after about a year. Okay picture before that. My 10 year old Samsung had way better picture than this poorly made tv. Also, DO NOT buy geek squad install. They sent ONE person to install a 65 " tv and he damaged my furniture and bent the wall mount!
No, I would not recommend this to a friendReally Disappointed.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unless you dont care about a screen that looks almost white if you look at it from the sides then this is the tv for you. You have to look at it almost centered for it to look alright. Turning down the brightness wont help. During a really dark seen with low brightness you cant see anything. If you turn up the brightness you can see the picture but itll look as if it had a camera flash on. I have a 12 year old samsung that looks better than this. Oh and the remote…. Prepare to keep switching back to whatever device youre connected to. Isnt a simple 3 button press and youre back to hdmi 1 or whatever. Nope. Complicated way to get back to whatever hdmi youre using since the remote is EXTREMELY sensitive. So annoying.
No, I would not recommend this to a friendBrand response from Samsung
Posted .BrandonR,
Thank you for sharing your thoughts on the picture quality of your S90C TV. To ensure you’ve got the latest image quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the picture you’re seeing is still not to your liking after updating firmware, there are several picture settings you may want to try adjusting.
Go to Home > Menu > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
Intelligent Mode enables the TV to recognize and analyze the surroundings, noise, content, and your usage patterns to provide the best viewing experience. You can enable Intelligent Mode by going to Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings > Intelligent Mode.
Also, please know you can quickly access your TV Settings by pressing the Settings/Number/Color button (below the power button) on your remote. Quick Settings can be used to quickly configure frequently used functions, and each time you press this button, the Settings menu/Virtual number pad/Color pad options are displayed alternately.
1. Press the Settings/Number/Color button on your remote.
2. Press the UP directional button on your remote. When you press this button, the Settings menu/Virtual number pad/Color pad are displayed.
3. From the Settings menu, you can quickly set the options of your frequently used functions. For advanced settings, select All Settings.
If you’d like more help with settings, please give us a call at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Good TV, bad service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV was high quality, the service was horrible.
No, I would not recommend this to a friendBrand response from Samsung
Posted .KyleT,
Please know you are leaving a review and 1-star rating for the S90C TV, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the S90C TV itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Disappointed in Samsung S90C TV
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchase a Samsung 65" Class S90C OLED Smart Tizen TV and mounted it on a SANUS Elite - Advanced Full-Motion TV Wall Mount. So far so good right? Well not really because the Samsung new design solar powered remote would not pair with the S90C. The latest and greatest Samsung TV wouldn't even turn on long enough to program via cell phone. Next I contacted Samsung and they couldn't solve the issue so they said they would send me out a new remote but it take around 20 days to arrive. So my latest and greatest Samsung S90C TV sits on the wall dead as a preverbal doornail awaiting a new remote that will hopefully pair up with the TV. Not so good at all. FWIT, Best Buy and Samsung (live person) customer service experience has been excellent. It's the actual Samsung S90C TV that has been a real disappointment to put it mildly.
No, I would not recommend this to a friendBrand response from Samsung
Posted .ColeKruiser,
I'm sorry to hear of the remote issues you've experienced, and we greatly appreciate your patience while awaiting a replacement. In the meantime, please know you can use the following to control your TV:
- Using the TV Control button (beneath the Samsung logo on the TV). This will allow you to turn your TV on/off, change the channel, adjust volume levels, and switch sources.
- With the SmartThings app on a mobile device. The app will act just as your remote would. If you haven't set up SmartThings yet, here's how:
1. Turn on your TV. Then, on your phone, open the SmartThings app.
2. Tap the Device tab, tap the Home icon, and then select the location where you'd like to add the TV. Tap Add (the plus sign), and then tap Add device.
3. Under the "By device type" tab, tap TV, and then tap Samsung.
4. Tap TV again, and then tap Start. Select a location and room, and then tap Next.
5. From here, select your desired TV from the list of available devices.
6. Use the remote to select OK on the TV screen.
7. Once the TV has been added, use the SmartThings app on your phone to rename it, and then tap Done.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
OLED TV Defects
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible experience with this TV. Screen Optimization program comes on every day and takes 10 minutes before can start watching programs. Samsung says part of product and can’t remove and refuses refund. Also unprompted boxes in lower left screen appear with options for various actions or programs. If nothing selected screen taken over with additional options. Meanwhile the tv program being watched continues with no sound. 1-2 minutes of no sound greatly defeats viewing. I bought two other Samsung non-OLED tvs which operate well. Never buy a Samsung OLED.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JohnTuck,
We appreciate you sharing your experience, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your S90C TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Garbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tuner is going after 1 1/2 years. Have to shut it off and turn it on 3 or 4 times before picture come on
No, I would not recommend this to a friendBlack Screen of Death
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this TV and after setting up, sat down for 10 minutes and then got the "Black Screen of Death". Spent hours trying to get it working. Worked with Customer Service. Still not able to get to work. Returned the TV.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MikeO,
It’s unfortunate to hear of the issues that have caused you to return your S90C TV. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Specialist
Poor Wifi operation effects viewing quality
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2nd Review. Been having connection issues and verified from Geek Squad that the Wifi performance on this TV is poor. Can run speedtest with computer or iPhone right next to TV and they get 150M download where as same test comes up with maybe 50M on this TV. This poor performance obviously always effects the content I'm watching . This is also my 2nd of this model. First blew up. Just stick with Sony.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MichaelC,
Thank you for sharing your experience with Wi-Fi connectivity on your S90C TV. This may be caused by a network issue. You might want to go through these steps to check your network connection:
1) Minimize interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the modem or access point. (Wi-Fi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)
2) If the wireless connection fails, connect the TV to the access point via a LAN cable. If the TV can connect to the Internet normally via the wired connection, there might be a problem with the access point. In this case, try using a different access point.
3) Perform a network test to check if there is a network problem. Press the Home button on your remote. Navigate to Settings > Support > Device Care > Self Diagnosis> Smart Hub Connection Test
4) Try a cold reboot of your TV by pressing and holding the power button for 5+ seconds until the TV turns off and on again.
5) Please also be sure you have the latest firmware update. You may want to enable automatic updates for convenience. Select Settings > Support > Software Update, then select Auto Update.
For further assistance or service, please contact us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
7 month old tv died
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this 9-17-23. After 7 MONTHS it died, completely died. No picture, just a black screen. We called CS and after a 27 minute phone call, got the repair scheduled 5 days later. ( Thank God our 15 yo Sony still works!) After 4 calls to Service "Quick" ( Samsung's service) two were disconnected, they told us no repair will be made until a part comes in. No eta. This is beyond unreasonable! I will NEVER EVER BUY A SAMSUNG AGAIN! THEIR WASHER IS HORRIBLE TOO! Leaves oil spots on clean clothes. Do not buy a Samsung!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .JohnG,
We appreciate you sharing the details of your power issue and for your patience while waiting for your service appointment. Should you need further assistance after your service is complete, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
BEST BUY POOR SERVICE AND RIP OFF
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have bought many Samsung tv's and this was the worst tv ever, out of the box it turns on and off randomly, The Best Buy store will not take phone calls to make a return, when I finally reached someone they told me to call Samsung factory service, WHAT A BIG RIP OFF. Service was scheduled 2/14/24 9:00-1:00 and nobody showed up or called. When I called they said the parts were not in and rescheduled for the following week.
No, I would not recommend this to a friendBrand response from Samsung
Posted .jimmyscar,
We appreciate you sharing your experience with Samsung's S90C. We recommend you contact Best Buy Customer Support or your local Best Buy store directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
Should you have questions or concerns regarding the usage or setup of your TV once your issue has been resolved, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Trash
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this 7/20 and by 8/4 the tv stopped turning on a day after my return period was up. A week later Samsung techs come by to repair just to find out the whole panel needs to be replaced. I am now waiting another week to see how this goes. I would have rather had Bestbuy make it right and take it back since its financed through them anyhow and less than 30 days of ownership….
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jay68692009,
We appreciate you sharing the details of your power issue and for your patience while waiting for your service appointment. Should you need further assistance after your service is complete, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist