Customer Ratings & Reviews
- Model:
- QN65S90CAFXZA
- SKU:
- 6536964
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.9 out of 5 stars
Customers are saying
Customers commend the 65" Class S90C OLED 4K UHD Smart Tizen TV (2023) for its exceptional picture quality, vibrant colors, and ease of use. Many also appreciate the sleek design and smooth gaming experience. However, some users have noted challenges with the remote control, operating system, and user interface. A few also mentioned issues with the screen saver.
This summary was generated by AI based on customer reviews.
Don’t buy flat screen Best Buy not guaranteed
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy …bad experience. Be careful with the delivery and installation. Very fragile and delivery may cause damages. My tv went bad in five months and they wouldn’t trade it Best Buy nor Samson. If you were to purchase tv go through Amazon because amazon guarantee. And file through Better Business Bureau try to resolve it for an even Exchange and still firm. Best Buy will never budge to satisfy the customer the blame gross the customer no matter what.
No, I would not recommend this to a friendBrand response from Samsung
Posted .SamuelC,
It’s unfortunate to hear of your experience with Samsung’s S90C TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty here: https://www.samsung.com/us/support/service/warranty/QN65S90CAFXZA/
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
MOVIES Look Horrible.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed in this TV. I watch movies and the movie resolution looks like outdated video. Movies look like the style of old fashioned "soap operas." I tried to set movie mode, but no options - apparently. I bought this tv based on my film editors TV. The picture quality far surpassed what I now have. it's too late to return. SIGH.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Zoey,
We appreciate your feedback on your S90C TV’s picture. For optimal image performance, you may want to adjust the picture clarity setting by going to: Menu > Settings > All Settings > Picture > Expert Settings > Picture Clarity Settings
- Off: Picture Clarity Settings will always be off
- Auto: Picture Clarity Settings will automatically activate and deactivate based on the type of program being watched
- Custom: Allows custom adjustments and settings to be used. By selecting the Custom option, you can access these advanced settings for Judder Reduction, LED Clear Motion, and Noise Reduction.
Should you need further assistance with features or other product usage, please reach out to Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
You need to avoid this terrible TV!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst TV I've owned! It's advertised as a 65-inch OLED TV, but it doesnt even use the full screen! I get a black strip along the left side of the screen and the top. I'm losing an inch from both. I've tried all settings and with no success. It just doesn't want to use the whole screen. The picture that is on the screen is decent, but I've seen much better. I wish I had bought the LG C3 instead of this awful TV! Im very disappointed with Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .SHADO,
Thank you for your review. Black bars on the screen means the aspect ratio of your TV is different from the aspect ratio of what you're watching, or basically, the video you're watching is wider than your TV. In order to show the entire video without cutting the left and right edges off, black bars are used at the top and bottom to fill in the extra space on your TV. If you don't mind the sides being cut off, then you can usually adjust your aspect ratio on your TV to reduce or remove the black bars. However, the TV can be adjusted to help minimize this.
By adjusting the aspect ratio, you can get the image to fill the screen. Go to Menu > Settings > All Settings > Picture > Picture Size Settings > Picture Size
Should you need further assistance with settings, features, or functions, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
- Pros mentioned:Picture quality
Samsung 65” S90
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy set up with great picture! Went for an LG to Samsung. Best move I ever made!
I would recommend this to a friendBrand response from Samsung
Posted .MikeO,
Thanks for taking a moment to review Samsung’s S90C TV. If you’re experiencing specific issues which caused you to give this a negative 1-star rating, please know Samsung Customer Support is here to help.
You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Laughable Customer Service.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The absolute worst customer service experience I have ever had. The runaround from the Store to the Philippines call center to the Minneapolis Minnesota call center and back again. Passed around between Store employees to call center to Geek Squad and back again - over and over again - for weeks with absolutely ZERO success. I will never shop at Best Buy again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JeffreyV,
Please know you are leaving a review and 1-star rating for the S90C TV, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the S90C TV itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Not Thrilled - MAJOR ISSUES
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After only owning this TV for less than one month… it is now running into issues. Power issues, wifi connectivity issues, laggy response time ….
No, I would not recommend this to a friendBrand response from Samsung
Posted .Samsungtv,
We appreciate you sharing your experience. For optimal performance, we ask that you please ensure you've got the latest firmware version installed on your S90C TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Samsung TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best picture. Thinking of retiring it for another one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .ElaineR,
Thank you for sharing your thoughts on the picture quality of your S90C TV. To ensure you’ve got the latest image quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the picture you’re seeing is still not to your liking after updating firmware, there are several picture settings you may want to try adjusting.
Go to Home > Menu > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
Intelligent Mode enables the TV to recognize and analyze the surroundings, noise, content, and your usage patterns to provide the best viewing experience. You can enable Intelligent Mode by going to Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings > Intelligent Mode.
If adjusting image settings does not improve your picture, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Not delivered
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never got product delivered. They called the day before the 9 day delivery date and advised that they could not deliver. No reason given. Needed another 9 days to try another delivery. I canceled the $3500 purchase. There loss.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Flyingchip,
I'm sorry you have not received your TV yet. Please follow up directly with Best Buy for further assistance. We hope your issue is resolved in a timely manner.
Should you have questions regarding the usage or setup of your TV once you've received it, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Worst buying experience
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible experience, as getting the tv mount installed was horrible . The geek squad were late , did not call first, and they had not correct parts. Did not reschedule , left order open so could not cancel , then refused to refund and lied about calling back , still trying to get refund after 10 days .
No, I would not recommend this to a friendBrand response from Samsung
Posted .CharlesB,
It's unfortunate to hear of your installation experience. We recommend you contact Best Buy directly for assistance. You also may want to consider providing feedback to the Best Buy store where you made your purchase. We hope your issue is resolved quickly.
Should you ever need help or have questions on Samsung TVs, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Highly Disappointed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Television only worked for one month. Need a ne Mother Board... Paid too much money to get a defective television. Best Buy is working to resolve the problem.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DoreenT,
We appreciate you sharing the details of your power issue and for your patience while waiting for your service appointment. Should you need further assistance after your service is complete, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Where is the warranty info???
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved the TV until it stopped working last night. Now I have a $2,600.00 paper weight. There is no where on the Best Buy websight that talks about warranty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JohnG,
It’s unfortunate to hear of your experience with Samsung’s S90C TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty here: https://www.samsung.com/us/support/service/warranty/QN65S90CAFXZA/
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Does not work well with an antenna
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I plan to exchange this tv for another. I watch mostly from an antenna and this tv has been dropping channels and putting up a screen saver in it's place even though the power saver is off. The tv guide has started to freeze when I try to page up or down. The picture is very bright but not very clear.
No, I would not recommend this to a friendBrand response from Samsung
Posted .BethE,
We appreciate you sharing your experience with Samsung's S90C TV. If you have not yet exchanged your unit, please give us the opportunity to troubleshoot your issue and to work towards a solution.
You can reach Samsung Support at 1-800-SAMSUNG (ask for TVs), 8 AM – 12 AM EST, 7 days a week.
We hope to hear from you.
~ Samsung Specialist
Don’t buy, break it following the directions
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought tv, unboxed. Called neighbor to move assembled tv to credenza, watched one movie. Next time tv would come on. Samsung repair came out, found a crack on the bezel. Physical damage, which is not covered. $1600 watched one time, ready for the trash less than 30 days after purchase.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DeanM,
I’m sorry to hear of the unfortunate situation with a crack having developed in your screen. Please know that a crack will not spontaneously develop; a physical impact – perhaps small but done at just a certain degree – would be the most likely explanation.
Our warranty covers manufacturing defects in materials and workmanship encountered in normal, noncommercial use of this product, and does not apply to damage incurred during shipment, delivery and /or installation.
You can read more about our warranty here: https://www.samsung.com/us/support/service/warranty/QN65S90CAFXZA/
For further questions or concerns, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
TV is not for home theater
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.eArc will not work. Even running toslink back to different receivers it will drop out sound. This TV was not designed for a external receiver
No, I would not recommend this to a friendBrand response from Samsung
Posted .harlieC,
We appreciate you taking the time to let us know about your experience with your S90C TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Best Buy is DECEPTIVE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like others, purchased as new but sent refurbished. I NEVER buy refurbished anything. They're getting a call.
I would recommend this to a friendLengthy Time for Replacement
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV showed up with a problem and to replace takes 2 weeks. Wow! You would think they could overnight a replacement and install next day. Not sure where the delay is. The installers (Jacob and Amy) were great!
No, I would not recommend this to a friendBrand response from Samsung
Posted .KenGonzo,
It's unfortunate to hear of the issues you've had with Samsung's S90C, and we greatly appreciate your patience in awaiting a replacement. In the meantime, you may want to share your feedback directly with Best Buy.
Should you have questions or need help with the S90C TV itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Doesn’t want to work. Do not buy it.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Since new the tv only stays on as long as it wants to. It is completely unreliable, it happens after just turning on as well as in the middle of movies it just hates working properly.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DanielC,
It’s unfortunate to hear your S90C TV is turning off by itself. Please try a few troubleshooting steps that may help solve the issue:
1. Unplug the TV from the wall outlet or surge protector and leave it unplugged for 30 seconds.
2. Check the power cord to see if there is any visible damage.
3. Plug the TV power cord back into the wall outlet. If you were using a surge protector, bypass it for now and use a wall outlet.
4. Try to update the software. In some cases, a software update can correct the problem. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes depending on network speed, so if the TV is not turning off too frequently, try updating the software.
If the TV continues to turn off by itself, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Terrible service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 3 no show or cancelled appointments to deliver and install the tv I cancelled my order. I bought an lg else where. It’s awesome. How do they stay in business?
No, I would not recommend this to a friendBrand response from Samsung
Posted .MarcR,
It's unfortunate to hear of your installation experience. We recommend you contact Best Buy directly for assistance. You also may want to consider providing feedback to the Best Buy store where you made your purchase. We hope your issue is resolved quickly.
Should you ever need help or have questions on Samsung TVs, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
DO NOT USE THIS COMPANY.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the product. Now that ot is here. Would never buy anything from Best Buy ever again. The customer service is non-existent. Would not advise anyone to count on this company to satisfy any consumer need.
I would recommend this to a friendBrand response from Samsung
Posted .JeffD,
Please know you are leaving a review and 1-star rating for the 65" S90C TV, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the S90C TV itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Disappointed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound went out after a week. It was replaced with the same model. After 2 months, the sound went out again! Don't buy this junk.!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .BryanW,
It’s unfortunate to hear of your experience with Samsung’s S90C TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty here: https://www.samsung.com/us/support/service/warranty/QN65S90CAFXZA/
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist