Customer Ratings & Reviews
- Model:
- QN65S90CAFXZA
- SKU:
- 6536964
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.9 out of 5 stars
Customers are saying
Customers commend the 65" Class S90C OLED 4K UHD Smart Tizen TV (2023) for its exceptional picture quality, vibrant colors, and ease of use. Many also appreciate the sleek design and smooth gaming experience. However, some users have noted challenges with the remote control, operating system, and user interface. A few also mentioned issues with the screen saver.
This summary was generated by AI based on customer reviews.
Great tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best tv ive ever owned, picture quality is amazing
I would recommend this to a friendGreat buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing in just about everyway! I would highly recommend this tv
I would recommend this to a friendGreat tv.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this tv. It’s perfect for gaming and has 4 hdmi 2.1 ports,
I would recommend this to a friend- Pros mentioned:Picture quality
Bad boards
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great. But shuts itself off randomly. Then turns back on, ive reset it, ive hit the remote, ive done all the troubleshooting. Turns out these are known to do it. 1600$ for junk. Would not buy again. Get a different tv.
No, I would not recommend this to a friendBrand response from Samsung
Posted .TylerDurden,
It’s unfortunate to hear your TV is turning off by itself. Please try a few troubleshooting steps that may help solve the issue:
1. Unplug the TV from the wall outlet or surge protector and leave it unplugged for 30 seconds.
2. Check the power cord to see if there is any visible damage.
3. Plug the TV power cord back into the wall outlet. If you were using a surge protector, bypass it for now and use a wall outlet.
4. Try to update the software. In some cases, a software update can correct the problem. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes depending on network speed, so if the TV is not turning off too frequently, try updating the software.
If the TV continues to turn off by itself, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
- Pros mentioned:Picture quality
Thinner isn't necessarily better.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture looked nice and bright when I turned it on, however the frame itself was bent. After doing some research, I saw that this is a fairly common issue with thin Samsung TVs, so I'm returning it and looking for a different brand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Joshua,
We appreciate you sharing your delivery experience and having received a bent unit. We recommend you contact Best Buy directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
Should you have questions or concerns on usage or setup of your TV once your issue has been resolved, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Faulty Power Board
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve only had this tv for 5 months and the power board went out. It’s been a nightmare trying to get it replaced with the Samsung repair team. I’ve read online other people have ran into the same issue of the power board going out. Some people even said theirs went out in 2 weeks. Luckily it’s in warranty now but our fear is it going out again and not being within warranty. For the price of this tv, it’s definitely not worth it if there is a faulty part. I’d look at other tvs or brands.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Whitney,
We appreciate you sharing the details of your power issue and for your patience while waiting for your service appointment. Should you need further assistance after your service is complete, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
- Pros mentioned:Picture quality
Sound Issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded to this tv from a 55in UHD Samsung that was very dark. The picture on this tv is great! The reason for the 1 star is the sound. The sound cuts off and is followed by a terrible clicking sound followed by a high pitch sound. This happened with both a Bose sound bar connected and just the tv speakers. Swapped out cable box, changed hdmi cables, same issue. This tv will be returned to Best Buy tomorrow. Very dissatisfied! Very leery about buying another Samsung tv.
No, I would not recommend this to a friendBrand response from Samsung
Posted .LisaB,
I'm sorry to hear of your sound experience with Samsung's S90C TV. If you have not yet returned your unit, please give us the opportunity to troubleshoot your issue and to work towards a solution.
You can reach Samsung Support at 1-800-SAMSUNG (ask for TVs), 8 AM – 12 AM EST, 7 days a week.
We hope to hear from you.
~ Samsung Specialist
- Cons mentioned:User interface
If you don't get a C3 or A80L go pick up a helmet
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like how Best Buy puts incentivized next to every review. Now you can't tell the fake reviews apart from the legit ones. This TV has a decent panel but it is limited by the horrible UI that is tizen, as well as a horrible warranty program. They have a button you click at the end of the surveys "I will never buy anything from Samsung again." Haha, I wonder how many people said the same thing to them that they just turned it into a button.
No, I would not recommend this to a friendBrand response from Samsung
Posted .GageS,
Thank you for sharing your thoughts. If you're experiencing any specific issues with your S90C TV that have caused you to give this model a 1-star rating, please know Samsung's here for you.
You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Stay away
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My tv died after 1.7 years. Samsung wont so anyhthing about it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Nicole,
I’m sorry to hear of the issues you’re experiencing with Samsung’s S90C TV. If your TV is out of the 1-year Manufacturer's Warranty, you can locate a service center in your area by following this link: https://www.samsung.com/us/support/service/locations/
If we can help with anything else, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
damaged but easy return
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.apparently damaged, but the return process was easy
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate you sharing your delivery experience and having received a damaged unit. We recommend you contact Best Buy directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
Should you have questions or concerns on usage or setup of your TV once your issue has been resolved, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Worst TV I have ever owned
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Save yourself from unpacking and repacking for a return trip
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
It's unfortunate to hear of this. So we can understand the issues you're experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist