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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 195 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.2 out of 5 stars

  • Sound Quality

    Rating 4.3 out of 5 stars

  • Brightness

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers recognize the 65" Class The Frame Series LED 4K UHD Smart Tizen TV for its exceptional picture quality and innovative art mode. Many are impressed with the ease of installation and the flush mount design. While some find the price to be a bit high, most agree that it is worth the investment.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 195 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Quality

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is amazing! From the color quality to the pictures and the ability to add different borders. Be aware that the main unit or brains of the TV comes in a separate unit box that is cabled in. Pending where you locate or how you hang this TV, the box gets a vote. Luckily it worked perfectly on my mantle over the fireplace because I didn’t know about the box. I had geek squad set up so no issues for me.

    I would recommend this to a friend
  • Pros mentioned:
    Art mode, Picture quality

    Rated 5 out of 5 stars

    Nice tv with cool features

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture is great. Art mode is very cool. Worth the money.

    I would recommend this to a friend
  • Pros mentioned:
    Art mode, Picture quality

    Rated 5 out of 5 stars

    Great TV!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible picture quality! The artwork for the frame is fantastic too. Great purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Art mode, Picture quality

    Rated 5 out of 5 stars

    Excellent tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good for the living room. Great picture in both the tv and the picture frame mode

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great picture, very sharp and pleasing colors

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had Geek Squad install the Samsung 65" Frame TV using existing wall mount. Installation took a bit over an hour, including clean up. approximately. They verified the latest updates were installed and that we were pleased with the performance. They did a brief review of the various functions before finishing up and then leaving. The Frame TV has continued to work to our satisfaction.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Wall mount

    Rated 2 out of 5 stars

    disappointed with the "Frame"

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture is decent but not exceptional, the wall mount is excellent, and sits very flush, setup was initially pretty easy, however could not identify direct TV correctly, but not a major issues. Biggest issue is the Smart things App, which is how I am supposed to upload artwork from my phone or device (unless I want to plug in a thumb drive) worked once initially and then would not connect again, from either my phone or my wife's. I can control the TV, but can not upload art. customer service was unhelpful and had no solutions after spending several hours on the phone with multiple rep's. If you are looking for it for the Art feature, be prepared to be disappointed and frustrated. If you just want a good picture, there are better options; It is going back

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Disappointed:

      Thank you for purchasing The Frame QLED TV and for your review. I am sorry to hear that you are experiencing issues with your SmartThings app. If your TV status is stuck in a particular state or does not respond to an action in your SmartThings app, you might want to try the following steps:

      1) Please make sure both devices are connected to the same local network. The phone and TV must be connected to the same network as your router to be discovered by the app.

      2) Refresh the device using the SmartThings app. From the Devices tab, swipe down to refresh the device list.

      3) Delete and re-add the device on the SmartThings app.

      4) Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings>Support>Software Update. (ver. 1460.9 released on 12/7/20)

      I hope this helps. For further assistance, please contact Samsung Customer Support.

      1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
      2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger: https://www.facebook.com/samsungsupport
      4) Twitter: https://twitter.com/SamsungSupport
      5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

      If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F

      Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

      ~ Samsung Solutions Samsung

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    65 Samsung Frame

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice picture quality. Features are ok. Some design flaws in the remote control... it took me 2 hours to remove the back to install the batteries. The media/power cord takes some manipulating to get the cord to stay in place when mounted to the wall. Overall im still very satisfied with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Wall mount

    Rated 5 out of 5 stars

    Great for the price

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv - not over the top, easy to use, mounts well

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Smart features

    Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible picture and features Looks even better trim

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Decor

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely luv this TV. It large but not an eyesore. It is customizable and it blends in with your decor with the bezel. Looks like a piece of art. Gives ambient lighting when in picture mode. Many of my guest didn't know it was a TV until I turned it on. Samsung has its own channels that I really enjoy

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent television

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow! Loving this TV. Love how it can really change the space of the room that it's in. I love the matte features. I would, however, make the art feature rather than a cost to the customer. It shouldn't cost money to use this feature!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Wrong Mounting Screws

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality and ease of use with this tv is great with a little practice. However the screws that came with it to connect the tv to the wall mount were the wrong size and we had to go out and buy the correct ones. I wish for the price of the TV that it came with a frame.

    I would recommend this to a friend
  • Pros mentioned:
    Art mode

    Rated 5 out of 5 stars

    Art work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a piece of art in more ways then one. You can download your own pics or from the art store. My only gripe is not with the tv, but with the frames that you can put around them. $200 for 4 pieces of plastic....would not buy again. If they were metal, maybe worth it then.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Samsung Frame TV

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow so far its amazing, great picture during the day without a glare from the sunlight. Frame pics selection are nice. its like having a photo on the wall as long as someone is present when you leave the room for and extended time the picture goes away. Very clever! like it ( :

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Fantastic TV love the functionality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from a Pioneer Elite Plasma and couldn't be happier. Picture is great. Mounting is a really nice fit for the room. Only issue I had was that the mount is only 18 inches wide which creates a challenge for over the mantle hanging, but nothing a bit more hardware couldn't solve.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Tv review for 25 points!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks nice! Frame color is changeable, so that’s a nice feature. This Tv is as flat as a pancake. Just remember it has a box that needs to be plugged into the back of the Tv. Think PlayStation. So you will need a place near the floor to probably set the box on it.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great picture!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture and I love the 1 connect box. My only complaint is the overly simplistic Samsung remote. It needs to have a few more buttons to be able to efficiently navigate cable/satellite TV.

    I would recommend this to a friend
  • Pros mentioned:
    Art mode

    Rated 5 out of 5 stars

    Lots of tech, great upgrade — love art mode

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is great — love the art mode when the TV is off. The invisible connect cable is pretty great with the box that sits in your cabinet below the TV. It’s been 9 years since a TV upgrade for us, so much tech crammed into a thin BIG tv.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Good tv for multi use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV may not be your favorite tv since it’s got a pricier tag than other options but it is well worth your money if you are looking for a tv which can do more than its primary function

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Looks great as a famed picture

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought it for the quality TV it is but then it also Looks great as a famed picture. Whether TV or framed photo-shots, it depicts crisp pictures of incredible stunning colors. We liked it do much, we bought two! Highly recommended product!

    I would recommend this to a friend
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