Customer Ratings & Reviews
- Model:
- UN65TU690TFXZA
- SKU:
- 6538957
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the 65" Class TU690T Crystal UHD 4K Smart Tizen TV (2023)'s picture quality, ease of use, and price. Many appreciate the TV's setup simplicity and smart features. However, customers are negative about the remote control's design and occasional internet connectivity issues. Some users also noted instances of lag and concerns about the user interface.
This summary was generated by AI based on customer reviews.
Samsung tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm really enjoying my samsumg, I love the auto channel changing too.
I would recommend this to a friendLoving It!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely gorgeous display for a very reasonable price.
I would recommend this to a friendmy review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nice tv i found it very reliable and entertaining.
I would recommend this to a friendLove it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this tv money well spent i would buy in again
I would recommend this to a friendVery happy and satisfied customer.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is so amazing! I love everything about it. I recommend everyone to buy this tv, you won’t regret it.
I would recommend this to a friendSamsung Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv is excellent, the team that did the installation were amazing!
I would recommend this to a friendAmazing TV.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the TV. Got it at an amazing prize. Screen quality is amazing !!
I would recommend this to a friendSamsung tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought that i didn't need a 65 inch tv but this Samsung is great.
I would recommend this to a friendGreat TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new tv, it has all the features I was looking for.
I would recommend this to a friendSamsung tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's Samsung tv what did you expect It's the best
I would recommend this to a friendVoice Assistant doesn’t not work & Poor sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Though Voice Assistant Built-in: Amazon Alexa, Google Assistant is in specification on BestBuy site in fact it doesn’t exist. Or doesn’t work… Support doesn’t help. Also equalizer in sound settings doesn’t available. Quality of sound is very poor.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AntonM,
Thank you for reaching out and letting us know about your experience with the TU690T.
Please know that the TU690T does not have built-in voice assistants, but it does work with Alexa and Google Assistant-enabled devices. You can ask your voice assistant device to turn on your TV, change channels, control the volume, and more.
Next, we recommend adjusting the Sound Settings to improve your experience. You can change the Sound Mode by going to Settings > All Settings> Sound > Sound Mode.
You can also customize the sound with Expert Settings by going to Settings > All Settings> Sound > Expert Settings.
If we can further help with any other issues, please know we are here for you. Just call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Damaged screen upon opening - hassle to return
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought online and picked up using curbside option. Screen was broken upon opening. Attempted to return to closer store and store refused saying damage was “impact damage”. Attempted to complete a UPS pick up from home to Best Buy Return Center as directed by the customer support specialist. That request was denied and was told I needed to try to return the damaged item to the original store before the end of the business day. Fortunately, that store completed the return of the damaged TV and received full refund. Lots of unnecessary time and travel spent returning this product that was damaged upon purchase. Will not buy from Best Buy ever again.
No, I would not recommend this to a friendTV is Not Turning On
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV have been having issues after 6 months the day I purchased. The TV is not turning on. I have to unplug the outlet multiple times in order to turn back on. Please help how to resolve this issue.
No, I would not recommend this to a friendWouldnt recommend
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked great in the beginning but now its really slow, our other tv’s work great while this one takes forever
No, I would not recommend this to a friendThink Twice about Samsung 65
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got it home after reading fairly good reviews of the picture and ease of use. I hauled upstairs, replaced my old Vizio, and was pretty happy to get it up and changed on the mount. I then went to hook up the hdmi cables and almost fell over upon learning theirs only 2 HDMI ports. That’s awful even cheaper TVs have 3-4 ports. I would return it but its now to much work.
No, I would not recommend this to a friendDon’t Waste Your Money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ABSOLUTELY hate this TV. There is a delay on everything within it. The sound is horrible. You take to turn the volume up past 70 to really hear. It shuts me off wifi just about every show being watched. OVERALL A COMPLETE WASTE OF MONEY. I WANT A REFUND… HIGHLY UPSET Cheap TV’s better than crap.
No, I would not recommend this to a friendNO WONDER ITS ON SALE. FAULTY TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY THIS CRAP! Bought this for only two months and its showing up vertical and horizontal line, which is a hardware issue. Apparently best buy should know about this but they just sell it anyways. A TOTAL SCAM FROM A BIG COMPANY LIKE BEST BUY.
No, I would not recommend this to a friendPoor costumer service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV should of come with original/anothe proper box but it didnt, asked for it but no one paid attention and just said this is yours do what ever you want which is very unprofessional. I never expected this type of behaviors.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Zeke,
Thank you for letting us know about your experience purchasing the TU690T TV at Best Buy. Please know your feedback will be shared with our internal teams. I do recommend reaching out to your local Best Buy store to provide them feedback as well.
If there is anything we can do to help you, please give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
- Pros mentioned:Ease of use, Picture quality
My TV better than yours
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is awesome TV … great picture quality, easy to assemble and operate. The price was spot on didn’t hurt the pocket.
I would recommend this to a friend - Pros mentioned:Picture quality
Samsung 65" TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loving the smart features and the quality is BOMB! Good for movies or just watching YouTube.
I would recommend this to a friend
