Customer Ratings & Reviews
- Model:
- UN65U8000FFXZA
- SKU:
- 6619249
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 65” Class U8000F Series Crystal UHD 4K Smart Tizen TV (2025)'s excellent picture quality and ease of use with apps and setup. The TV's sleek design and perfect size for a living room are also appreciated, along with its easy assembly and fast streaming response. However, some customers have reported issues with the remote control.
This summary was generated by AI based on customer reviews.
Samsung did it again amazing TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent TV all around. It does everything the TV should do. all the smart features great picture Great sound hooked up to my soundbar easily
I would recommend this to a friendGlitchy sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent picture but sound is awful. Will never stay set, so every time TV is turned back on it has to be raised, and finally there is will not go higher. Sometimes it's fine at 30 or 40 but it won't stay there. Samsung has tried to troubleshoot over the phone with terrible results. They now claim they are sending someone to see it. Best Buy, despite warranty, will do nothing for the first year except exchange it for another TV which will likely have the same problem.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Morningstar,
We're very sorry to hear that your TV is having volume issues and appreciate your patience while you await service. If you have any questions or need help, we’re always here. Call 1-800-SAMSUNG from 8AM - 12AM EST, seven days a week, or connect with a LiveChat agent anytime by selecting ‘Support’ on our website.
~ Samsung Advisor
GRATE SERVICE AT BEST BUY !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Grate Tv , Grate service at Best buy , i bought the tv online picked up at store everyone super friendly! The TV was ready!
I would recommend this to a friendGreat YV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing picture with tons of online stations avalable gave my 86-year-old mother plenty of programs to watch with no cost.
I would recommend this to a friendGreat TV Great Customer Service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is Great and The Best Buy team was Amazing matching price
I would recommend this to a friendSatisfaction
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.10 This TV Is The Best The Brightness Is Very Amazing It Was Very Easy For My Husband To Mount On The Wall I Personally Think Samsung Products Are The Best I Had My 75 Inch Going On 8 Years
I would recommend this to a friend- Pros mentioned:Picture quality
Muffled sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Muffled sound once it has been on for a few hours. Good picture, but the sound cancels out any of the good features. Thought it was the TV station, but compared it to our other TVs and the muffled sound does not happen on those.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi TinaR,
Thank you for purchasing Samsung’s U8000F TV and for sharing your feedback regarding low volume. To start, we recommend making sure your TV is running the latest firmware, as updates can include improvements to sound performance: Home > left directional key > Settings > Support > Software Update.
If volume levels still seem too low, you can improve sound performance by adjusting a few key settings:
Sound Mode: Navigate to: Settings > All Settings > Sound > Sound Mode
• Standard: Balanced for everyday viewing
• Optimized: Enhances effects and creates a more spacious sound
• Amplify: Boosts mid and high tones, especially helpful if dialogue is difficult to hear
Auto Volume: This feature helps maintain consistent volume levels across content and input sources. Turn it on under: Settings > All Settings > Sound > Expert Settings > Auto Volume = On
You can also explore Expert Settings to fine-tune sound output with adjustments for Balance, Equalizer, and more.
For personalized support with these settings or selecting a soundbar to complement your setup, contact Samsung Support at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week) or use LiveChat via the ‘Support’ link on our website.
~Samsung Advisor
- Pros mentioned:Picture quality
Nice Television/Delivery not so good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The television is great but the delivery process was a nightmare. Had the delivery to the wrong address and changed the delivery date to the following week. James & Tyler save the rating.
I would recommend this to a friendBrand response from Samsung
Posted .Hi JanetK,
We appreciate your patience during the delivery process and are happy to hear you were able to resolve the delivery issues.
Please know we are available if you have any product questions or need help. You can reach us at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week), or connect with a LiveChat agent by selecting ‘Support’ on our website.
~ Samsung Advisor
Samsung 65” TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality tv. Super price and super service. Delivery was excellent. Couldn’t ask for anything better! Will come back for more!!
I would recommend this to a friendGreat TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love this television! The picture and sound are amazing. It’s like being in a movie theater. If only it could make popcorn!
I would recommend this to a friendSamsung K4
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new TV, the resolution is very good and I like that I can handle it from my cell phone even if I'm not at home, I recommend it.
I would recommend this to a friendWhere is everyone?
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first TV was received broken and the return went fine. It took over 30 mins to get some help in store. Maybe its just better to shop online and pick up now.
I would recommend this to a friendUser friendly TV at a great price!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent TV. Excellent price and easy to use, even for a novice.
I would recommend this to a friendTV review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV easy to set up mount to the wall well. Samsung app is easy to use. Remote is simple for things like that smart and Amazon prime.
I would recommend this to a friendGreat TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you’re looking for a TV with amazing picture quality and smart features that are easy to use, I highly recommend this Samsung model.”
I would recommend this to a friendGreat Smart TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture and sound! Still learning how to use all the Samsung features but a really great smart TV.
I would recommend this to a friendGood buy on sale
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice Tv !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friendMomma is loving her new tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far my mom loves her new tv. I'm praying that it stays like that. Hate to reprogram the tv and add all that crap in there. Lol. But for mom's we do anything
I would recommend this to a friendAmazing TV. Great Purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love this TV, wanted to upgrade from our 40" and boyfreind talked me into going bigger and I love it. The picture is so clear and smooth.
I would recommend this to a friendCrystal HD
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great for the price! Wasnt heavy to mount & would recommend!!
I would recommend this to a friend