Customer Ratings & Reviews
- Model:
- UN65U8000FFXZA
- SKU:
- 6619249
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers have good things to say about the picture quality of the 65” Class U8000F Series Crystal UHD 4K Smart Tizen TV (2025), frequently praising its excellence. The ease of setup and user-friendliness are also highlighted as positive aspects. While some users expressed concerns about the remote control, the overall feedback points to a positive user experience.
This summary was generated by AI based on customer reviews.
Poor quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s very nerve racking to use took it back and got a Roku easy to use and set up
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi KeithG,
We appreciate your feedback on the U8000F user-friendliness. Please know we are always available to help you with any questions you may have. Just give us a call at 1-800-SAMSUNG, any day from 8AM to 12AM EST. Or visit the Samsung website and click on ‘Support’ to access:
• LiveChat with an agent
• Manuals, Software, and Warranty Information
~ Samsung Advisor
Do not buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst purchase ever. The TV went out on the first day.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi LamaarB,
I'm very sorry to hear that your new TV stopped working after one day. Please reach out to Best Buy to assist you with an exchange.
If you wish to troubleshoot the issue or if you have any questions, please do not hesitate to reach out to us. You can contact us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website.
~ Samsung Advisor
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have not received it yet, was not delivered as promised!! I purchased this on the 28th of April and might have it on the 29 of June??
No, I would not recommend this to a friendBrand response from Samsung
Posted .ShirleeP,
We’re sorry to hear you haven’t received your TV yet. For delivery-related concerns, we recommend following up directly with Best Buy for assistance. We hope the issue is resolved quickly.
Once you receive your TV, if you have any questions about setup or usage, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available via the ‘Support’ link on our website.
~ Samsung Specialist
- Pros mentioned:Picture quality
Great tv!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality tv. Great features, sound and picture quality is great
I would recommend this to a friend Best buy is the best!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The customer support was quick, friendly, and genuinely helpful. I would most definitely stick with best buy!.. after all it is the best!
I would recommend this to a friendSamsung Crystal UHD
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great bang for the buck and perfect for a secondary choice.
I would recommend this to a friendTV purchase review.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Kudos to Samsung and Best Buy. Highly recommend both.
I would recommend this to a friend- Pros mentioned:Picture quality
Samsung gift
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good picture and quality , nice size, excellent sound and the picture like you are seeing it live
I would recommend this to a friendBrand response from Samsung
Posted .Hi user826112worklikeapro,
Thank you for sharing your thoughts on the Samsung’s U8000F TV. If particular issues impacted your rating, Samsung Customer Support is available to assist with any concerns. Call us at 1-800-SAMSUNG, available from 8AM - 12AM EST, seven days a week. You can also connect with a LiveChat agent by clicking the ‘Support’ link on our website.
~ Samsung Advisor