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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 441 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers find value in the 65” Class U8000F Series Crystal UHD 4K Smart Tizen TV (2025)'s excellent picture quality and ease of use with apps and setup. The TV's sleek design and perfect size for a living room are also appreciated, along with its easy assembly and fast streaming response. However, some customers have reported issues with the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 441 reviews
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice tv enjoy watching movies on it good sounds

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung Crystal UHD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems like a good budget tv. I’ve only had it for 2 weeks so it’s too early to say if there are any major issues but so far none.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Display

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic TV with great picture, easy to mount, very good value

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Forget the geek squad helping you.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV is fine my geek squad set up was the pits. They were supposed to set everything up and help me learn everything. Didn't hook up any of the sound equipment i had. There is no manual for the TV. The price wss right, i guess.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Magnoliak9,

      We're sorry to hear about your setup experience and recommend reaching out directly to Best Buy regarding any installation issues. To help you get the most from your TV, you can download the full e-Manual and more by visiting Samsung’s website then navigating to: Support > Manual & Software > TVs & Home Theater. From there, you can search for and select your U8000F TV model to view or download the available guides.

      The e-Manual and Remote Control Guide are also conveniently built into your TV: Settings > Support > Tips and User Guides.

      If you need additional help, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available through the ‘Support’ link on our website.

      ~ Samsung Advisor Samsung

  • Rated 4 out of 5 stars

    Not bad a decent buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad decent purchase this tv has a few good qualities

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    65” Samsung TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy, haven’t used as yet so I don’t know the picture, sound or brightness.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture, easy setup. Lots of channels pre programed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV option

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredibly happy with this TV. The perfect addition to our living room.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Randy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv has all the features ! Would definitely recommend this tv!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice, big screen, volume a bit on the low side

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice screen, nice size, could be better with volume

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture sound quality is amazing clear picture

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Television

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good, only had it a few weeks so far though

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My New TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replacing my old (Not Samsung Brand) is the Best decision and investment I ever made at Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality for the price. Employees were super helpful!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    A TV problem. But great customer service there.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a problem with this TV. And had to return it. However, the gentleman that sold it to me. Was also, who was there. When I was returning it. He was very helpful, Both times! I will continue to do business there. Because of him>

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi EdwardL,

      We appreciate your business and are sorry to hear that you had issues that resulted in a return. Should you give Samsung another look in the future, we’d be glad to assist with setup, settings, or features. You can contact us at 1-800-SAMSUNG, 8AM – 12AM EST daily, or LiveChat with a representative at the ‘Support’ link on our website.

      ~ Samsung Advisor Samsung

  • Rated 5 out of 5 stars

    Samsung TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality in sound and image and the price is very economical, excellent product.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 1 out of 5 stars

    My TV stopped working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My TV stopped working after 2 weeks of usage. Picture quality was good but, my tv never turned back on. Tried calling, but because we didnt take the extended warrenty they referred us to Samsung. Unable to reach Samsung. If my tv worked then I would've given 4 or 5 stars. But a brand new tv gone to waste and I've lost $400

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      It’s unfortunate to hear about your experience with Samsung’s U8000F TV. We’re committed to delivering quality, value, and the best possible product experience. This TV is backed by a 1-year limited manufacturer’s warranty, which includes authorized repair for eligible defects when purchased brand-new from an authorized retailer. To review full warranty terms, you can enter your model number here: https://www.samsung.com/us/support/warranty/

      We’d appreciate the opportunity to assist further. Please contact Samsung Customer Support at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week), or connect with a LiveChat agent by clicking the ‘Support’ link on our website.

      ~ Samsung Specialist Samsung

  • Rated 5 out of 5 stars

    Buy from Best Buy Billings!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent purchase experience and we are loving our TV

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    unhappy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this TV approximately 3 weeks ago and have had network connection failures constantly. I returned it back to BB and they replaced with the same model. To no avail the same issue is happening. Not sure if this particular model is having continuous issue with Network card or what, not happy with Samsung at this point and would not recommend this particular model

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi StephanieH,

      I'm very sorry to hear about the connection issues you are experiencing with your U8000F TV. So we can better assist and troubleshoot this issue with you, please contact Samsung Customer Support at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
      • Live Chat
      • Manuals, Software, & Warranty Info

      ~ Samsung Advisor Samsung

  • Rated 5 out of 5 stars

    Very Happy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great experience, rep helped me to find the best price. Work as stated. Very happy!

    I would recommend this to a friend