Customer Ratings & Reviews

Wonderful for TV and for photos. Wife loves it and only thing approved for her new Fireplace make over.

Beautiful and sleek. More affordable frame than the Deco Tv Frames. Can’t wait to get it hung!

The first frame was destroyed in transit, but worth the wait — really looks gorgeous and truly makes the digital art come to life.

I recently purchased the Samsung 65" The Frame Smart TV and I wanted to share my thoughts and experience with you. First and foremost, I must say that this TV has exceeded my expectations in every way possible. The picture quality is absolutely stunning, delivering crystal-clear images and vibrant colors. Watching movies and TV shows on this big screen feels like a truly immersive experience. One of the standout features of The Frame is its innovative design. When it's turned off, the TV transforms into a beautiful piece of art, blending seamlessly with the room decor. It adds a touch of elegance and sophistication to my living room that I simply adore. Plus, the option to choose from a wide range of artwork pieces and customize the frame to our liking is a fantastic bonus! In terms of functionality, navigating through the menus and apps on The Frame is incredibly smooth and user-friendly. It seamlessly connects to my other smart devices, allowing me to easily stream content, browse the web, and even control my smart home devices with just a few clicks. I must also mention the user-friendly remote control that comes with The Frame. It is sleek, ergonomic, and simple to operate. The dedicated buttons and intuitive layout make it a breeze to switch between different modes and settings. Lastly, I want to mention the exceptional customer service provided by Samsung. They have been very helpful throughout my purchase and answered all my queries promptly and professionally. In conclusion, I highly recommend the Samsung 65" The Frame Smart TV to anyone in search of a top-notch entertainment experience combined with a stunning piece of art. It's a true masterpiece that you won't regret having in your home!

I can't believe the price for this frame is $200! It is not even real wood, just flimsy plastic. But once it is on the The Frame TV it looks good and it is very easy to install. It finishes the illusion of the TV looking like framed art so even though I am unhappy with the price (and it's the same price everywhere) I am glad I purchased it. It Looks great.

Very low-profile off the wall and truly doubles as artwork displayed in our family room as part of a built-in. Beautiful picture quality and easily setup with cable box and soundbar.

Loved the product. Installing it is a piece of cake. It has completely transformed the look of the tv to appear like a photo frame.

This was a very easy install with edges matching up great!

Easy to install. It is pretty expensive for what it is, but it makes the tv look so much better when in art viewing mode.

It’s awesome makes the TV and wall look like an art exhibition wall

Love the sand gold frame for our Samsung Frame TV. Easy to install and looks great.

This item is everything as described. It mounts flat to the wall and if you get the boarders to go around the tv it literally looks like a picture. I would recommend this to anyone

It attaches very easily by magnet. There are these tiny snaps that hold it more securely but they fall out very easily if you ever have to move the TV. The product is definitely worth it although I like the design they had 2 years ago more than one I just bought.

Great picture on tv plus art gallery—easy to install

Fits perfectly ! Looks amazing on the wall , just like a picture

Great TV. Excellent picture- I only gave it 4 stars because the Art setting is tricky. When it’s on, it’s awesome, but often times either the TV turns on randomly or the art work goes away. It’s probably just user error, so I’ll revise my review to 5 stars if I can fix what I may be doing wrong. The big draw is the tiny wire to the Samsung control box that then feeds all the other connections- that is key.

Enjoy looking at the artwork during the day when the TV is off. Quality of the picture and sound is excellent

Color is nice and it does look like wood. Much better than just the black that comes with the tv. Light weight and easy to install.

If you want a great looking frame for your Samsung this is it. They definitely charge you for being the only current solution. Don't like the price but like the look.

I ordered a new Frame TV, and given the nature of the low-profile setup, thought it might be best to pay for the installation. If what should have been a simple purchase turning into a difficult situation wasn't bad enough, getting Best Buy to keep a commitment made it even worse. I first ordered the TV online, where it indicated a perfectly reasonable delivery date with installation. Once I purchased, it pushed the date to Christmas Eve??? I called about this, and the agent I spoke with was actually helpful, which was the only positive part of this experience. He canceled the order, and split the installation from the TV, and magically the dates became acceptable again. Weird? Fast forward, the TV was actually delivered when promised, so another "win", I suppose. This was short lived though, since calling the morning of the day that the installation to find out a window when they would be here, I was told that they really needed to reschedule for another day, and seemed surprised to hear that nobody had previously called me to let me know (this sincerity was very unauthentic, by the way). I had taken a day off work to be home for this, and now needed to take off a second day? Fail. After reluctantly agreeing to reschedule, I stewed over it and the longer that I thought about it, the madder I was getting. I ultimately canceled the installation and will just do it myself at this point. Frankly, if I didn't have enough already going on, I would tell them to come pick up the TV as well, and just go buy it somewhere else where maybe I would get a better customer experience. As it is, I'm going to keep the TV, install it myself, and just skip out on Best Buy going forward. This is unfortunate, up until a year or so ago, Best Buy was my go to for all things electronics/home theater. Things have gone downhill for whatever reason, and customer experience seems to not factor in when it comes to strategy relative to brand pride and customer satisfaction. I'm generally not a "review guy", but this one was so bad I needed an outlet, which by the way, cannot be found anywhere on the Best Buy website, or, it is so buried that you cannot locate it. I suppose this makes sense, from a business perspective, you probably don't want to hear how horrible your service team is. Thanks, Best Buy, for Nothing. Ho-ho-ho