Customer Ratings & Reviews

This was a very easy install with edges matching up great!

I ordered a new Frame TV, and given the nature of the low-profile setup, thought it might be best to pay for the installation. If what should have been a simple purchase turning into a difficult situation wasn't bad enough, getting Best Buy to keep a commitment made it even worse. I first ordered the TV online, where it indicated a perfectly reasonable delivery date with installation. Once I purchased, it pushed the date to Christmas Eve??? I called about this, and the agent I spoke with was actually helpful, which was the only positive part of this experience. He canceled the order, and split the installation from the TV, and magically the dates became acceptable again. Weird? Fast forward, the TV was actually delivered when promised, so another "win", I suppose. This was short lived though, since calling the morning of the day that the installation to find out a window when they would be here, I was told that they really needed to reschedule for another day, and seemed surprised to hear that nobody had previously called me to let me know (this sincerity was very unauthentic, by the way). I had taken a day off work to be home for this, and now needed to take off a second day? Fail. After reluctantly agreeing to reschedule, I stewed over it and the longer that I thought about it, the madder I was getting. I ultimately canceled the installation and will just do it myself at this point. Frankly, if I didn't have enough already going on, I would tell them to come pick up the TV as well, and just go buy it somewhere else where maybe I would get a better customer experience. As it is, I'm going to keep the TV, install it myself, and just skip out on Best Buy going forward. This is unfortunate, up until a year or so ago, Best Buy was my go to for all things electronics/home theater. Things have gone downhill for whatever reason, and customer experience seems to not factor in when it comes to strategy relative to brand pride and customer satisfaction. I'm generally not a "review guy", but this one was so bad I needed an outlet, which by the way, cannot be found anywhere on the Best Buy website, or, it is so buried that you cannot locate it. I suppose this makes sense, from a business perspective, you probably don't want to hear how horrible your service team is. Thanks, Best Buy, for Nothing. Ho-ho-ho

Easy to install. It is pretty expensive for what it is, but it makes the tv look so much better when in art viewing mode.

In Love with the frame function, it met all my expectations. I did not like the idea of having a tv in the living room, and the frame mode makes really seem like a wall art piece. Especially when you select the matte option and Lower the brightness. One thing I have to say, the sound of the Samsung TVs is not the best. I also purchased the Samsung speakers, however I think I will exchange and invest in something better. The price I think is a bit too high for the quality, I was expecting something a little fancier. Overall I recommend it if you don’t like the idea of having a screen in your living room, but if you are a movie freak do not get the frame :) ps they delivered the wrong frame color, so make sure you specify every detail if you make the purchase over the phone (which nobody does nowadays)

Great picture great price great service. I waited almost a year for the sale price and was thankful. Definitely worth the wait. Also purchased bezel gold frame which truly makes it look like a work of art.

This complimented our house completed. Such an addition to our room

Love the sand gold frame for our Samsung Frame TV. Easy to install and looks great.

SO ecstatic about the additional frame for my FRAME TV! It is so refreshing to have options for what you want along the border of your tv. My TV came with a black border and I bought the maroon.

Absolutely stunning picture and fits very tight against wall like a painting. Please note that the "brains" of the TV are in a separate box that has to either be recessed into the wall behind the TV or held separately in a cabinet.

Just got it in less than a month but so far we’re loving it. Bought it mostly for the “Frame” look and I know I could’ve bought something with better picture for the 1700 I paid for but we’re so happy the TV does look more like a Frame. It fooled a few people already. Oh we bought the frame attachment as well.

My wife liked the ability to change the frame color away from black. The magnetic connection works well. The small plastic elbow pieces to make sure everything lines up didn't snap in easily but they really aren't needed.

didnot receive the color as requested. but seems good

My wife loves this metal frame. It enhances the look of the TV

I think I made a great purchase and enjoy it every day.

The frame completes the look of a picture hanging on the wall. Very happy with the results.

Great accessory for the Samsung picture TV. No notice interference with remote. Looks great and easy to install.

Looks amazing definitely change the vibes of our TV. Highly recommended

The modern beige bezel looks great on the tv and really transforms The Frame from a tv on the wall to artwork in the room. It takes some effort to get the plastic corner clips securely in place. The plastic push-in pieces that secure the bottom for nicely. You can use the frame bezel without the additional corner clips or push-in pieces but some separation at the corners was slightly noticeable without them in place.

Beautiful addition to a great tv. Very pleased. Love being able to change the entire look of the tv

Excellent tv works as a great picture frame as well. The setup was easy and this TV surpassed our expectations.