Main Content

Customer Ratings & Reviews

Samsung - 7.2 Cu. Ft. 8-Cycle Electric Dryer - White-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 1100 reviews

96%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Filter:
Page 1, showing1-20 of 1,100 Reviews
  • Rating: 5 out of 5 stars

    Good dryer....a note about the status lights

    Posted
    larry

    I had ordered this dryer before reading some of the negative reviews and I must say I was very nervous before it arrived. But, I am glad I went with this dryer because it is great. It dries a large load of heavy towels in about 30 minutes! My old dryer would take at least 2 cycles to dry that same amount. The same with bedding. It dries very fast and nicely. The dryer is also very quiet, granted it is in my garage. But I have to listen closely to see if it is still on so it's not loud at all. The dryer is very spacious inside and fits a huge load. The one thing that I want to mention is that the manufacturer manual has incorrect information about how the status lights work. This has caused a lot of confusion, not just with this model but with other samsung models as well (according to many reviews I've read). The issue is that the "dry" light, "cooling light" and in some cycles the "end" light all REMAIN lit throughout the entire cycle. Whatever status the dryer is in, that particular light (along with the lights around the knob) will blink or flash. Usually one would think only the particular status light should be on and the warranty states that only that one light will be on, and it also states that it will remain lit (rather than saying it will blink). I was upset thinking there was something wrong, but realized that the dryer is working perfectly. I called samsung 2 different times just to be sure and was told by both reps that the lights on my machine are how it is supposed to work. They claim that the lights were "updated" after the manual was printed and assured me that it is correct. I even saw a video on you tube where someone was showing how to use the dryer and I saw that that person's dryer lights worked the same way as mine. Unfortunately I have read reviews where people thought their dryer was defective, returned it and replaced it with the same model and had the same "problem" which is not a problem after all. It is an incorrect manual issue. So, don't freak out if all of the status lights stay on throughout the entire drying cycle, they are supposed to!!!!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Does what it needs to do.

    Posted
    AnthonyZ
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    In a nutshell, this is a functional dryer. There really aren't any bells and whistles which I was not looking for as I rent a home and really didn't want to spend too much. With that being said, this is a pretty wide dryer. If you have a stand alone laundry room with door access and a fairly older home, you may have some difficulty getting this through the door way. I had to take 3 doors off just to get it into my laundry room and I had to take the wood trim off of the door jam in order to squeeze it through, mind you scratches were not unavoidable. For the money it's a good dryer. I feel the bells and whistles on most other dryers are really for flash and not for functionality. I gave it 3 stars because I know the more you spend the better quality you will get. If you're looking for a cheap option but a trusted brand, this is your way to go. I've had the dryer for about 2 months now and haven't experienced any issues. However, I did notice that the felt around the drum tends to stick out a little which with wet clothing hitting it constantly may cause future issues.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Dryer - Easy to Use

    Posted
    MoreMouse
    • My Best Buy® Elite Plus Member

    We replaced our Whirlpool Duet Sport dryer with this one three weeks ago. Our Whirlpool was expensive when we bought it (4 years ago) and it was bought purely because I thought it was "pretty." It did it's job up until we had a board problem that we ended up fixing for three dollars only days AFTER we bought the new one. Hey, I got a new dryer out of it, right? ;) I did a lot of research to select something inexpensive that would do a good job. I ended up selecting this model. It was on sale and had great reviews. I found that I really only needed/used a features on my expensive model, so I was just looking for something that would dry my clothes. Period. It's been in use for those three weeks and has worked flawlessly, as it should... it's new. I'm enjoying it. It dries quicker than our old unit, even on sensor dry. Easy to clean out the filter. Not as quiet as our last one, but what little noise there is doesn't bother me at all. The little alarm it plays is cute, but you can't hear it from that far away. I highly recommend.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Did't work great, then died after warranty expired

    Posted
    Jus52

    I got this dryer in December 2015. From the beginning, we had some problems with the sensor, so we ALWAYS used the time dry instead of any of the more clever features, even after calling Samsung for guidance. Still, that was okay. What's awful is that a year and some into owning the machine, it just stopped working right when we were trying to get everything ready for our first kid. After a year, there's no more warranty on parts or labor - the only thing they will fix is the control board and only by providing the part, not the service. There's no reason for something that costs hundreds of dollars to break after less than 2 years. I'm incredibly disappointed and probably will avoid buying Samsung again.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Ran fine as long as it did

    Posted
    BobbyT

    The dryer ran pretty ok for 2.5 years. We had some noise at one point, and a couple minor issues, but overall everything ran just fine. The issue was that 2 weeks ago the entire thing stopped heating during any cycles. I ordered OEM parts because there's only a 1-year warranty on the product, and replaced the thermostat, heating coil, and thermal fuse. After about 10 minutes of heat, it stopped again. I've heard from several people that I shouldn't have bought a Samsung dryer in the first place, it would've been nice to know that ahead of time. Definitely doesn't have the longevity of other products out there, less than 3 years is unacceptable for such an investment.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Overall very good

    Posted
    Haelsien
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Since there is no choice for 4.5 star, I picked 4 stars. Reasons being below Installation: I got this to replace my old broken gas dryer, but had to get new pipes and tubes. Then hired someone to install for me since I have no experience. I would say that it's better than the electric one since you need special electric wire and outlet for that. Noise: Much lower than my 10 year old one before it broke. But it's in the basement so it's okay. Heat: I tried medium heat at first, and it is very hot, so I think that it works as suggested and every better. I would not recommend drying at high heat, as it may damage most of the average clothes. Time: It is pretty quick overall. Overall: It looks clean, and does what it says. Not very expensive, and works well so far. Would recommend.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Quiet, fast, performs as a dryer should...

    Posted
    DreamyOne
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    This Samsung dryer, so far, has performed quite well. It's quiet and the clothes dry much faster than they did in my old dryer. The lint container is designed so that stray lint balls can't come loose. Lots of options cover most drying situations. Easy to use, and it has most, if not all, features that a regular person could need. The only issue we have with it is the door set up... We have ours set so that the door opens to the left. The handle to open it is on the right, somehow recessed in the thin side of the door. People walking by often think the door is slightly ajar when it's not. So far, we recommend the dryer.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Do Not Purchase

    Posted
    Chris

    In short, this stopped working twice in the first year which was covered under the warranty. Shortly after that the noise coming from the machine is very loud, not a normal dryer sound but like a train running through the house. Finally at the two year mark of owning this dryer, it stopped heating up. We just purchased a Maytag to replace this piece of junk. If you do a web search you will find these are common issues with Samsung dryers which absolutely shouldn’t be occurring with a 2 year old dryer. Samsung should stick to TV’s. Lesson learned.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    No good

    Posted
    2Happy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I bought this washer/dryer combination and at the time I “thought” I just wanted a basic “no bells and whistles” type set. Well, I have never been more dissatisfied but I’m stuck with them. I complained about the first set and Best Buy gladly replaced them with a slightly upgraded set so I didn’t have the heart to complain again. The dryer isn’t quite as bad as the washer. The washer is more of a “swisher!” It just sort of barely shakes the laundry back and forth and sometimes hardly covers the clothes with water. I can’t wait to donate these to charity and buy a real set in the future! Sorry for the bad review.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Quiet efficient dryer with plenty of options

    Posted
    NewSamsungUser
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    So far I enjoy having this dryer and it works well. I only gave it 4 stars because we’ve only had it for 1 month, I think 5 stars needs to wait until longer term to see how it holds up. This dryer can hold queen size bedding & comforters, hunting suits, and other large loads like 6-10 pairs of pants. We like that we can pick either the sensor dry option or just the manual pick a time & heat setting option. The dryer is fairly quiet, you can faintly hear it running and that is with our laundry room being located off the kitchen & living room with no door to close it off. The only hesitation I had about ordering this was prior reviews where people had issues with fuses & heating elements but we’ll find out in the long run how it holds up.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Dries good but don't care for rounded top

    Posted
    TacoMike
    • Verified PurchaserVerified Purchase

    You can't leave anything on the top of this dryer because the front of it is rounded and slants down. I put a bottle of Tide on top of it and when the washing machine (next to it) vibrated, it knocked the Tide off in the floor and broke the bottle open. It also does not have a light inside which I thought was very unusual. That's probably the first dryer in 20 years that I've had that does not have a light inside. It has a huge drum and will dry a lot of clothes very quickly though so the good outweighs the bad. I did not read any reviews and did not notice the rounded edges when I ordered this online. I would still buy it but would read reviews the next time.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Poor

    Posted
    JAJO98
    • My Best Buy® Elite Member

    Well the dryer is good the service and install was awful, first bestbuy.com sent a appointment time 7:30 to 9:30 well that came and went, so called the number on the email and the lady said that was incorrect. Then I received a new time of 9:30 to 1:00. Very frustrating. Second, she had said it stated just a drop off. I said the email stated set up and haul away, well then she asked if I purchased a dryer cord and vent. We have the vent but never ever thought a dryer doesn't come with a cord???? Wow so I said I'll have to go purchase one.....how inconvinent. I'm totally disgusted with the whole process not sure if I'll ever buy a thing from best buy again and it's a shame because we have alway bought our things from the company....done ranting but hope this helps the next person.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Failed to perform

    Posted
    Dissappointed

    Dryer delivered on Saturday and by Wednesday the unit quit working. Seamed to have no power, called Samsung, was sent a repair Technician on Tuesday, order timer, left. Came back on Friday realized ordered wrong part ordered power board, left. Came back the next Saturday to install part realized wiring harness was the problem. Technician said to contact Samsung to see about a replacement. Three weeks without a working dryer, I have no patience left. I will not be getting another Samsung Dryer after this mess. Very dissappointed.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Junk

    Posted
    Kingling00
    • My Best Buy® Member

    Only giving it 1 star because it won't allow me to give a 0. I must have gotten the junk one of the lot because 6 months and 2 days later it's not working at all. Samsung customer service told me to call BestBuy, BestBuy told me to call Samsung. After I finally got someone to help me, 2 days later the service company calls and tells me the service is out of warranty...6 months...6 months on a brand new, $500 machine, and it's completely useless. I'm far beyond furious right now, if there was another word for how mad I am I'd love to know what it is.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Ok so far

    Posted
    Kriss
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I'm not as pleased with the performance of my Samsung dryer as I am with the washer I purchased at the same time. I read the manual thoroughly, but it seems to take way too long to dry loads that have been spun thoroughly. I try not to use high heat to avoid damaging clothes. I'll keep experimenting. Other than long drying time, the machine functions properly and is easy to use. The door arrived attached on the wrong side despite instructions in advance, but it shouldn't be a big hassle to have switched. The installers were great but they had too many more calls that day to stop and switch the door hinges.

    I would recommend this to a friend

    • Brand response

      Samsung

      Hi Kriss, it's good to know you're pleased with the washer's performance, and I'd like to give you a hand to make you feel the same way with the dryer. Click on this link https://bit.ly/2LpEAYO to find steps that will help you with the drying time, and here https://bit.ly/2NF6Ad9 (page 19-20) to find the instructions to reverse the door, however, keep in mind that this should be performed by a professional installer.

      ^Jefry Samsung

  • Rating: 4 out of 5 stars

    Dryer is great for the price

    Posted
    mrfixit
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Always been a Whirlpool guy but salesman talked me into Samsung washer/dryer combo. So far (1 1/2 months later) I am very happy with it. The only complaint is I am not a huge fan of the lint filter design. It has a flip up "door" that covers half the screen. I'm not sure why they designed it that way, but it's just a small inconvenience. When you clean the filter, you have to flip the "door" on the filter to access all of the screen. Otherwise I would have given this 5 stars.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Quit After barely 15 months

    Posted
    BHJ77

    So disappointed in this dryer. It stopped working after barely 15 months of use. I powered it up, set the settings and it won't actually start doing anything. The lights blink like it's drying, but the heat and drum don't actually turn on. I am LIVID. I have never paid this much for a dryer and had it quit so soon after buying. I will NEVER buy another Samsung appliance again. They need to stick with phones/tvs. Of course it only has a 1 yr warranty. Should have researched a bit more, but thought since it was Samsung it would be a great product.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    So far so good...

    Posted
    BLLE
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I purchased the washer two years ago but did not need the dryer at the time. So, recently, I purchased the matching dryer and am pleased thus far. However, I do not understand the benefit of the dryer sensor just yet, as you still have to set the time for whichever drying cycle you want. There doesn't appear to be some magical sensor that knows when the clothes are dry. Maybe I just haven't gotten to that level of understanding yet. Will read the manual.Otherwise, the dryer works like a normal dryer. Nice to have the matching set.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Put A Light In It

    Posted
    MACB59
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    We recently purchased this dryer to replace a 9 year old GE that was in need of a belt replacement. We also bought the corresponding washing machine. The Samsung dryer offers many options and is easy to operate. It is very spacious. My only complaint would be the lack of a light in the interior unlike our old one. Our cat is afraid of the dark and has yet to jump into the new machine lol.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Didnt work

    Posted
    Horrible
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Delivery people were very unprofessional! Smoking in my doorway. Didn't hook up the dryer. When they left, I washed a load of clothes and found out the dryer didn't work. It's been over a month and bestbuy still hasn't given me my money back! All I get is the run around! Plus they won't let me speak to a supervisor at corporate about this. All I get are promises that people will call back and they don't. GIVE ME MY MONEY BACK!!

    No, I would not recommend this to a friend