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Customer Ratings & Reviews

Samsung - 7.4 Cu. Ft. 12-Cycle High-Efficiency Gas Dryer with Steam - White-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 125 reviews

  • 10%
94%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 125 Reviews
  • Rating: 2 out of 5 stars

    Review more towards Geek Squad (Installation)

    Posted
    Middha
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Ordered appliances from Best buy....Fridge, Washer and Dryer. They came and installed all these. Started using Dryer but clothes were still wet after running 5 times on different settings. Look at the youtube video and manuals but no luck. Finally saw backside of machine and came to know that Gas valve was not open....huff...really....open the valve and started again...started machine again but again machine was shutting off again and again after 2-3 minutes..then look at the back side and silver venting pipe was not properly installed and half open...called again best buy (trust me 45 minutes on phone line)...they said this is not their area....and need to contact geek squad...called geek and they said this is a problem of Samsung and they keep trying giving me samsung help line problem....but somehow they ready to send installation guy again. When they came 2nd time, they told that installation was done very poor and behind the washer, floor was wet because washer drain pipe was lose...and when they were fixing this, messed up with walls and paint...completely frustrating...Best buy always wash their hand when something goes wrong and trying to put blame on others.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Not bad...but not great as it should be

    Posted
    jeanjeandancingmaching

    I bought the matching pair. I like the washing machine, and don't seem to have known problems about getting clothes clean with big loads. But the problem with the dryer is that it takes forever to dry the same big load. (And I don't use dryer sheets so that can't be the issue.) I often don't put it all in together. Sheets and light weight blankets can take 1 1/2 hours to 2 hours on the Normal setting. Usually I put the load in for Normal, then end up adding about 40 minutes more of time. And I get many wrapped up in each other. This should not be an issue with the large capacity promise...I guess just because it is large, doesn't me it can handle the large load. Then be EXTRA careful not to dry anything with a larger metal zipper....my drum got very dented from drying a spring coat in the first week I used it, which is a bummer as I have to live with the dents on the drum and there are many. This never happened with my past front load LG and we dried everything. And GEEK SQUAD INSTALL IS AWFUL...took three visits by them to get someone who actually knew how to install the set. Hoses are in the washer...one hose connects dryer to washer, then other washer to wall.

    No, I would not recommend this to a friend

    • Brand response

      MrSamsung

      I'm happy to hear you like the way your washer works. Let me help you with your dryer, one thing you can do is to see if the exhaust vent is clean to correct the time that it takes to dry, also I will leave here a link with the different features of each cycle for you to get the best performance: https://bit.ly/2xXlbNF

      In regards to the drum, I would encourage you to contact us so we can take a look at it via Twitter or Facebook: @Samsungsupport, our live chat: https://bit.ly/2qLSIlI or you may call us at the 1-800-SAMSUNG. I will be waiting to hear from you soon.

      ^Johnny Samsung

  • Rating: 2 out of 5 stars

    Did I really buy a new dryer?

    Posted
    Boxme
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    First, brought washer dryer set, even though the dryer is suppose to be larger than washer drum, I suspect it to be smaller as the same amount of clothes taken out of washer seems to fill up dryer more. Did around five loads, bath towels keep coming out wet not dry through, tried all different drying options...so end up drying same load 2-3 times, other types of wash loads came out did not dry through too. Called Samsung, was told because I used dryer sheets, that the sheets rubbed against sensor causing it to believe items were dry. So use softer in washer without dryer sheets in dryer will correct problem. Nope didn’t fix problem, even suggestion of wiping off sensors with alcohol wipe to get dryer sheet excess resin off didn’t help too. So, now just running same loads a couple of times to get items throughly dry. Yes, even tried Lessing loads to avoid over cramming and give good spacing to allow fully drying...nope it doesn’t work. I think this dryer stress me out more than my old dryer... at least my loads dried one time and not twice or the third time.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Amazing Dryer, Idiot friend.

    Posted
    chaosmisfit
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    The dryer is amazing, love it, the only problem I have is that I am unable to control it with the Smart App but thats due to it being Gas and not Electric, thus I am only allowed to monitor what it's doing. Even though the Electric costs less and can control the Dryer I think the Gas dryer should be lowered in price as well. Other issue I have a moron for a friend who put the laundry basket directly on top of the Dryer and when they took it off the top of the dryer was scratched all to heck. Wish there was a was to fix the scratches but from what I gather there isn't. tldr: Dryer is great, I rant about an idiot scratching the top of the unit (no fault of the dryer), paint / clear coat scratches easily. Buy it because its a great dryer and don't let stupid friends use it unless you want scratches.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Sleek & Modern Appliance

    Posted
    Mrsnlopez
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I purchased this dryer as replacement for a 2009 Samsung model. I love the new features, however I have a love/hate problem with the smart sense technology. On 1 hand I like the fact that the dryer senses if the clothes are dry and automatically stops the dryer thus saving energy. However when it comes to large bedding items, the sensing technology fails as it stops my load due to the sensors and then upon further inspection the bedding is completely wet on the inner areas. It can be very annoying when you constantly have to go back and forth to re-start the dryer. Thankfully found that If you do the timed dry setting and remove the eco option, your load can be done without interruptions.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Not as good as our previous GE

    Posted
    VoltronII
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This is average and i wouldn't recommend it to our friends or families. It doesn't dry our clothes well and we would have to run a second cycle. I'm not sure what it is but the clothes come out very wrinkled. Samsung customer service is excellent though. 1 day after my warranty expired, we found out that the drum inside cracked and been chewing on our clothes. The rep was nice enough to send someone out to replace it few of charge.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Love this dryer!

    Posted
    Orinoco
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    We had the model below this without Wifi. When we moved, we loved our dryer so much we wanted the same thing again. We changed from white to black (matches our kitchen appliances and very sleek looking) and upgraded to the next model with Wifi. We wanted the Wifi mainly because I kept forgetting about the laundry AND it was hard to use one of my favorite features (Mixed Load Bell) if I was too far away to hear the chime to take my clothes out.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Awesome Dryer - Smart Home, Not So Much

    Posted
    ChrisL
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Purchased this dryer with matching washer. Great combo. Amazing capacity. Our king mattress pad fits, with room to spare ! The washer is VERY smart (tells you when to clean the tub). If you have the matching "family hub" fridge .. even alerts you there when the load is complete. But the dryer will not pair with the Samsung connected app. Tried support, but no luck. Documentation is even worse. So get the dryer, but not for the Smart Home features (there are still bugs)

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Nice upgrade

    Posted
    Choosy
    • Verified PurchaserVerified Purchase

    I read the reviews before purchasing and I agree that the lint trap is weak. But the capacity, ease of use and durability are amazing! We have put it to heavy use with our family of four, dogs, etc. not to mention that we’d been hoarding some larger items that our previous GE set had a much smaller capacity. So its definately seen some use, held up perfectly and not glitchy at all. Yay!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Pretty Good Dryer

    Posted
    tmprlwrpr
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Black Friday deal, but well worth the price. Connects easily to Samsung's Smartthings and other services (Google, IFTTT, etc). Can't control remotely due to it being a gas model (safety), but can still receive notifications on your phone when cycle ends. (Ask Google what the status is anywhere Assistant is in your home)

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Awesome dryer

    Posted
    Norbug
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This dryer is awesome! We love how big it is. It fits our king size bedding with no issues! We love all of the different cycles and steam options. The only issue we've had is sometime (not too often) the touch sensors don't work right away. We can turn the dryer on but it won't let us select a cycle. After a minute or 2 everything seems fine and we can pick our cycle. Over all, we still LOVE this dryer!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Smart Home

    Posted
    choclon
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    - just a few remarks that might not be so obvious - only SMART Monitoring available with GAS dryer you can't control it remotely, just monitor it. No issues connecting it to the Samsung app notifications to phone work as expected. Dryer does not stay connected to Wi-FI - only while it's in use. pretty happy with purchase so far. only two weeks note: it dries clothes!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Amazing dryer with lots of options

    Posted
    KelliJelli
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This Samsung dryer is capable of drying comforters all the way through. It is the perfect dryer for both small loads and large loads. You can set the time, and temperature. It also has a wrinkle free option that adds some steam to the load and removes the wrinkles. Not to mention can be ran from the samsung app on your phone.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good Dryer

    Posted
    Monnie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    My Samsung dryer was a great buy. I was able to get one from the outlet with very minimal damage (scratch on the blind side), but huge return. I will admit, that the system needs a slightly longer dry time than I am used to. I need an additional 10-15 minutes for the load than in my previous dryer. However, I love the load capacity and all of the features.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice dryer

    Posted
    MarkyMark14
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Bought this to replace our previous Samsung dryer that lasted 10 years before the belt broke. It works well. The steam "refresh" cycle does seem to put out more steam than our old model and some clothes have noticeable wet spots when they come out. We have to put them back in on a "time dry" cycle for a bit to dry them more. Other than that we like it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love this dryer

    Posted
    Reisha
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I love this dryer....it dryers my clothes very quickly and also I love the amount of clothes that you can put in at once....also I love the wrinkle free dry because sometimes when I don't feel like ironing just throw the clothes in the dryer and boom wrinkle free I love it I highly recommend this product

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent performance, dries everything quickly!

    Posted
    diver
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Highly recommended, especially since my washing machine leaves clothes dripping after its spin cycle! Quiet and quick is what I was looking for and got. It is extra large for my family of 10 and is easy to use. Just wish the controls were lit up so it would be easier to read without my glasses. Now I just keep a pair of readers in the laundry room.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Dryer with good price

    Posted
    ise2006
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This dryer is very nice and modern looking with lots of features. I am very impressed with this Samsung dryer. It dries very well on all of the various cycles and I find myself using the steam options quite a bit.

    I would recommend this to a friend

    • Brand response

      Samsung

      Samsung is proud to have you as a satisfied member of our family, ise2006. Thank you for the 5 Stars! ^Lo Samsung

  • Rating: 2 out of 5 stars

    Broke within 2 weeks of purchase

    Posted
    MikeinMN
    • My Best Buy® Elite Member

    OK dryer, but a relay on the circuit board broke within the first 2 weeks. The dryer was on back order so couldn't be replaced and the part was out of stock for 30 days. So we returned it and got an LG (which we like). Also, the Samsung smart phone app for the dyer is clunky.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Quiet dryer with great options

    Posted
    Osprey
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Very quiet, many options for each cycle- from temp controls to times- it's steams and removes static! I love the easy touch components and it really performs well - especially with towels and bedding! I can even save my ideal drying cycle and simply push this each time.

    I would recommend this to a friend