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Samsung - 7.4 Cu. Ft. 12-Cycle High-Efficiency Gas Dryer with Steam - White-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 180 reviews

96%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 180 Reviews
  • Rating: 5 out of 5 stars

    In a word, Excellent!

    Posted
    Dooger
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Purchased the set in July, 2017. My review is December 18, 2017. 5 months installed and no problems or drawbacks to report. This W/D set was a replacement of a very old Kenmore W/D set. We've always purchased used washer/dryer sets mismatched, etc. It's just clothes and hidden in the basement, right?? With two teenagers at home it was time to turn over the responsibility of washing their own clothes. The Samsung washer/dryer set was an excellent addition to our busy household and I'm amazed at how these new appliances have improved our family dynamic. The installation was tricky and keep in mind the width of each is a standard 27" but the fit into our 100 year old basement was TIGHT through the door. The B.B. delivery team were champs and really worked hard to make sure our new appliances were brought in safely. As for the overall features and quality, we couldn't be happier. With intuitive features, whisper quiet operations and many smart features you'll wonder how you got along without these appliances. They are also very attractive and will spruce up even the most boring of laundry rooms! The large capacity of this washer is a welcome feature seeing we can now wash comforters and heavy blankets without leaving for the laundromat. Keep in mind, the washer tub is DEEP. My wife is 5' tall and needs a step ladder to reach the bottom of the tub. Small price to pay for such a versatile and quality Samsung product. We also love the happy song the dryer plays when it has completed its cycle. We affectionately refer to the alert chime as "The Song of the Samsung"!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    The product itself was good

    Posted
    Farooq
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We bought the washer and dryer and it was installed by bestbuy geek squad. The washer itself was very good and quiet cycle. Only issue I noted was that it's quite deep for an average height person. We do not have good experience with the dryer. The cloths stayed damp despite running cycle twice. I am not sure if it's some kind of a safety feature to prevent cloths to get too dry but they were certainly not wearable. At first they were very wet and I realized that the installation guy never checked the outside vent to make sure it's open but even after I fixed that myself the cloths still stay somewhat damp. I don't know if we were using wrong settings as I never had this problem in my old machine and cloths come out dry and hot. We end up returning both washer and dryer. We end up buying LG and look like same issues with dryer. I have to call now geek squad to find why cloths still stay damp. I personally think both machines are good and the dryer issue I am facing will likely get resolve as interestingly even when you run dryer for second time for a set period it sense and stop automatically after few minutes

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Dryer did NOT HEAT UP the first day we got it.

    Posted
    gabrielle773
    • My Best Buy® MemberMember

    I purchased a new washer and dryer on 5/30/17 and I used the dryer for the first time 6/2/17 and it DID NOT HEAT UP. I am disappointed - I need my money back or I need a NEW DRYER. I ran multiple different cycles and even tried the high heat. The dryer was COLD and no heat. I saw that many Samsung dryers have this issue and many blogs mention that they might have a fuse or sensor that is NOT working. From chatting to customer service at SAMSUNG I realized there are no solutions that actually help me. Apparently I will get a service call (I have an open ticket for service) and they will call to schedule service and then who knows how many days this will take! I do not WANT A REPAIRED DRYER. I want a NEW WORKING DRYER. I want to be able to send this one back and get a new one tomorrow. Who will pay me for the days I cannot use it? I paid a lot of money for this dryer (close to $1000) and it is not MY FAULT so I should not have to wait to get a working dryer while Samsung has MY MONEY. Very disappointed! Thanks Gabriela

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Fantastic product

    Posted
    Doodleman
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I will start my review with the fact that everyone should know Best Buy stands behind their return policy. I had another washer and dryer set (Whirlpool) and they were terrible. I was able to return them, within the proper timeframe--with no battle from Best Buy. This Samsung dryer is fantastic; especially the steam wrinkle remover. I tend to be doing multiple tasks as I am doing laundry and sometimes forget to get the laundry out of the dryer in a timely manner. Just put the laundry on the steam cycle and it comes out nearly wrinkle free. I do no believe anyone would regret this purchase. Functionality is more important than appearance, but this machine does look very impressive.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good Buttons

    Posted
    MissElements
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I had a previous recalled model of Samsung washer/dryer, so I got this set as the replacement. I like the buttons on this one much better, they're not touch sensitive, you have to actually push them. Drying clothes seems up to par with Samsung dryers. This model does not come with the interior drying rack, but luckily I had mine from the last model, and it still fits in the same way. Color is really nice, it doesn't look as much of a harsh black as it does in the pictures, it's a nice stainless steel black. The surface of the door window and the control panel does easily get light hairline surface scratched from wiping off. And I had the installers swap the dryer door to open on the other side, quick 5 minutes fix.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Product Great- Install Awful

    Posted
    Unhappy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Purchased on a Friday, Install was scheduled for the following Tuesday. Installers arrived without the LP conversion kit so only the washer was installed. I was told I would be contacted when it arrived and install would be scheduled. After several days with nothing I called to find they insisted it was completed while my dryer sits in my garage. When they finally believed me they scheduled a new installation time so I have to take off work AGAIN to accommodate them. Also after long hold times and several calls they have the most static filled phone lines adding to the annoyance factor.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Awesome delivery people!

    Posted
    Kimberly
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I do love having my new washer and dryer! They are mostly what I expected. I was a little disappointed that, when doing heavier blankets, the washing machine can easily get out of balance. On one occasion, I did see where the center of one blanket did not look wet at all, but I just put it thru twice. I was very impressed with my delivery people as they were very personable, caring, and helpful. I was so impressed with them as they wanted to make sure I was very happy. Kudos go out to them.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Threw out a perfectly good dryer!

    Posted
    Jeanne
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I was having incredibly long drying times for the past year with my old dryer. After having venting and hook ups checked, we gave up on the dryer only to have the same issue with this one. Back to the attic!! This dryer is beautiful, but the top is sloped and that is where I fold wash. Tricky. Plus the controls are on the folding surface. Next time, flat with controls on the face.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Large, fast, no wrinkles!

    Posted
    Matt
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought this dryer as a replacement and part of a set with the washer. The dryer is awesome! It has a lot of options and settings, is easy to operate, and works great. I love the large capacity which holds everything from the large washer with room to spare. My favorite feature is the wrinkle removal setting using steam. It was easy to hook up an extra cold water hose to the dryer with the included adapter.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great purchase only lost a star because...

    Posted
    Ulyssess
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    There are many functions on this Samsung must have! King size comforter, no problem! Wrinkled suit, no problem! Small kids load, piece of cake! The 1 and only misconception was the Wi-Fi feature ( which would be super useful for multi-story households,such as ours) except there is another piece of equipment that no one seems to know how to not only keep connected wirelesly but also must be purchased separately, unbeknownst.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Fancy dryer

    Posted
    DaveH
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Overall, this dryer works great for most loads. Standard loads like sheets, darks, lights, all come out nice and dry. Only problem is with bulky items such as comforters and thick mattress covers. They tend to end up in a ball and the center remains damp. My solution was to run the dryer for 30 minutes, pull the comforter/pad out, untangle it and do it for another 30 minutes. Minor inconvenience since I don't need to wash/dry those items too often.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Dryer

    Posted
    Reviewer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Purchased this about 2 months ago along with washer. I change from a electric to a gas dryer definitely happy and have saved so much on my electric bill. I dislike the sensor I feel clothes does not dry properly, but when set to quick dry clothes is perfectly dry and unwrinkled. Definitely recommend.

    I would recommend this to a friend

    • Brand response

      Samsung

      I'm delighted to hear that you've found the perfect dryer for you! Thank you for choosing Samsung. ^Lo Samsung

  • Rating: 4 out of 5 stars

    Pretty Happy

    Posted
    OldGuy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I like this dryer it replaced the LG dryer that died on me. I like the steam sanitize function built in and connected to the water main, but it does not seem to have a lower temp steam 'refresh' cycle equivalent that my LG had. I miss that setting. The default on some dry cycles is Eco, which is annoying, and the lint trap design is more cumbersome but overall a good performance choice.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Looks beautiful, works well

    Posted
    Michigander
    • Verified PurchaserVerified Purchase

    I bought this during black Friday. It's my first dryer that I have ever bought. It works so much better than my old one. The only downside I found so far is that it took two cycles to dry my king sized comforter. I'm not sure if I did something wrong though. I've had this for about two weeks, so I can't speak to long term reliability.

    I would recommend this to a friend

    • Brand response

      Samsung

      Well, Michigander, we definitely hope that you continue to enjoy this dryer for a very long time. Samsung is delighted to receive the 5 stars from you. ^Jecca Samsung

  • Rating: 4 out of 5 stars

    It dries

    Posted
    LindsGamer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    For the price (got it on sale) I couldn't be happier! However my husband and I agree that we wish it had more features for the original price! If we had to pay the original price, we would have been disappointed! It does a good job drying though, so I guess that's all that matters.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Steam is nice, but a bit of a shimmy has developed

    Posted
    LVGabi
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Fantastic dryer and easy to hook up. The fact that I can throw it on quick steam to get the wrinkles out of a load left too long is awesome! Easy to reach into, much better height than my last set. It has developed a bit of a shimmy, but it's nothing too bad yet. Lint catcher seems much more efficient than on my last set as well.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Dryer

    Posted
    Grandma
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This is the first time I’ve had a gas dryer and I love it!! So far everything I’ve dried has been dried on the first run through - I’m used to running them rhythm dry cycle at least 2-3 times with my electric. I’m so happy we made the switch. I’m sold!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Attractive and quiet

    Posted
    Stegs
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Quite and attractive for dryer machine. Efficient and great at handling a large load. Impressed at this point. My first Samsung dryer and pleasantly surprised how much I love it.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Steam did not work

    Posted
    solwu
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    When I brought the dry. Noone tells me I need to buy the kit and steam. So, steam never work. And I don't know what kind of kit I need to buy. Best buy sale personal need for major training. I need to go online to search. Hope I can find what I need.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent dryer

    Posted
    Brian
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We have had this dryer for about a month and have zero complaints so far. There are multiple drying options to fit all of our needs, The size is perfect for larger loads or bedding and blankets. There is even a steam option. We are very happy with this purchase.

    I would recommend this to a friend