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Customer Ratings & Reviews

Samsung - 7.4 cu. ft. Capacity DOE Electric Dryer - White-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 488 reviews

95%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 488 Reviews
  • Rating: 4 out of 5 stars

    Slick looking dryer with many features

    Posted
    Zella6
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Seems to be a good dryer. LOTS of settings. Maybe too many.”, but options are nice. Mostly I just use timed dry since a lot of the presets lock you into using certain temperatures, etc. A bit concerned about the longevity of the buttons. I have had this style of button wear out before and you have to push them multiple times to cycle though the settings. Once you make certain selections you are kind of locked into those settings unless you go back to the beginning. I have had quite a few times where I select timed dry, (3 button presses) chosen a time and then remembered I didnt didn’t change the heat setting to low. Once you have moved on to the next bank of settings if you want to change one in between, you sort of have to start all over. Especially once you press start. I know that was confusing but basically just be prepared to press a lot of buttons. All in all I like it though, just a few annoying quirks.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Just your average dryer

    Posted
    Stephanie
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have been using my new Samsung dryer for about a month now and I am not impressed, it is just your standard HE dryer. I feel like all HE dryers you have to run them through 2 cycles to make sure everything is dry. I do not like the settings they have. For example it has it preset for "Normal" being a medium setting for an hour I think. It doesn't let you change the setting to low, you can only adjust the time so I always have to manually put in everything. Doesn't seem like a big deal but my old dryer let me set all my settings the way I wanted it. Also there is no button to turn off the sound. The music it plays is really loud and annoying when the dryer is ending. Lastly I hate the lint trap, it's not your normal lint tray, you have to lift a flap open and clean in there and outside of it and alot of lint gets left in the dryer. I have to vacuum it all the time.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Broke within 30 days

    Posted
    Markh
    • Verified PurchaserVerified Purchase

    Purchase, delivery and set up went smoothly and timely. Handled very professionally. However, it stopped working in the middle of the drying cycle within the first 30 days. Samsung service line to trouble shoot the problem was useless. Best Buy referred me to Samsung service. The earliest Samsung could get an authorized local repair company to come look at the dryer was 8 days. I consider that poor customer service given the timing of the breakdown in relation to the purchase. I have no confidence in the product or Samsung. Appropriate customer service would have made repair a priority (within 48 hours) and/or providing a replacement or refund.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    AWESOME!

    Posted
    MWgirlie
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Most of us are more concerned with the washer than the dryer. I bought both in black and absolutely love them. I have no complaints about either, but I spent more time reviewing the washer. They both hold a LOT of clothes, including a queen-size comforter and the sheets. Everything dries evenly and the machine is easy to use. There are far more settings than I need, but those I use do the job nicely. The set looks average in size on from the outside. On the inside...it's another story. The washer and dryer are deep, and hold a LOT. The black color is pretty slick, too. I love this set. Worth every penny.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Very nice

    Posted
    cjgesler
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This dryer is pretty amazing. I went from a dryer that we had to restart several times to get clothes dry (we have a family of 5), to now being able to do the whole houses laundry in half a day (it used to take us all day Saturday and some of Sunday to finish). So many different functions, as well. I love the steam sanitize option, this is great to get wrinkles out of clothes (we sometimes forget they are in there and might leave them for a couple of days).

    I would recommend this to a friend

    • Brand response

      Samsung

      This is amazing news! We are proud to have your family as a satisfied part of the Samsung family. ^Lo Samsung

  • Rating: 4 out of 5 stars

    Looks great works well

    Posted
    DTurn
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I would have given this a 5 star but there were installation issues. 2 weeks after installation the dryer kept stopping. It was 1 week after our 30 day warranty expired so Best Buy wouldnt do anything other than to say we should call Samsung directly. We called Samsung it was going to be two weeks for them to show. I did some research and found out that this dryer stops if the vent get clogged. I looked at the vent and found it was not attached to the dryer anylonger. Once i reattached it, everything starting working well again.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great so far!

    Posted
    buckeye
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I have only had this unit for about 2 months and it has worked wonders. VERY quiet. The LED lighted drum is way cool and the soft touch buttons are really nice. I use to take my shirts to the dry cleaners, but with the steam dry, they come out perfect. There are a ton of cycle options, more than I need, and the little music it plays is nice instead of listing to a loud buzzer. It looks great in the black stainless and for the price, you cannot beat it. Don't waste your money on a unit costing more. This thing is wonderful.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Well, it DOES dry clothes but...

    Posted
    Disappointed
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    While this dryer is aesthetically pleasing and it actually does dry clothes, it is quite noisy. Make that extremely noisy! (It sounds like a gasoline lawnmower when it starts) Add to that, of the 12 predetermined settings, only two or three actually let you control the temperature (low/medium/high) the others aren't of much real world use. I thought it would actually dry my clothes until they were dry and then stop which my old one did. I wish I had the old one back, actually.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent Dryer

    Posted
    aravindan14
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have been using it for a month. Excellent product. Drying Cycles have 3 cycle buttons. Cycle 1 - Normal, Heavy Duty, Perm Press, Bedding. Cycle 2 (Steam) - Delicates, Refresh, Wrinkley Away, Steam Sanitize, Cycle 3 (Manual Dry) - Active Wear, Time Dry, Quick Dry, Air Fluff. You can chose dry levels (Very,More,Normal,Damp) , Temp level (High,med,low, extra low), time (60,40,20 min) with additional buttons for eco dry, anti static, wrinkle prevent, and sound settings (adjust time up or down and mixed load bell). Simple and easy to use.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Wrinkles

    Posted
    trainersteven
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Purchased this based on previous reviews, name brand, look, capacity and the overall need for a replacement dryer. It looks amazing, runs very quietly, instead of a buzzer to let you know when its completed it plays musical tunes, its very easy to use and has a large capacity to accommodate your larger loads. My issue is that it wrinkles everything, my cheap old dryer never did that, this no matter what setting you put it on makes everything come out for the need of an iron.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Dyer

    Posted
    JGutie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Bought this dyer the same time as the washer as its always good to replace in pair when appliances are old (12+) years. Like the washer I checked reviews and specs and this one was the best bang for the buck. I didn't realize that it comes with a steam option to my surprise and the dryer door is reversible so you can change which side it opens from! Great if you are tight on space. Its a typical dryer not quiet but not as loud as my old one, great features and gets the job done.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Long cycles, good results.

    Posted
    RichR
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I have not had this item long enough to comment on its reliability, but I have not had any problems so far. I have noticed that this dryer has much longer cycles than the dryer it replaced, but I am convinced that it is drying at lower temperatures, perhaps with less energy overall, certainly with less wear-and-tear on my clothes. Clothes emerge thoroughly dry and barely warm - which I judge to be a good thing.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Better than expected

    Posted
    realvwr1125
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    It was time for a new Samsung washer and dryer. Had the previous front load ones in cherry red for 10+ years. Was thinking of switching to new top load models due to capacity increases but was concerned with cleaning effectiveness. We are delighted with the washer and dryer pair. Not as quiet as the front loaders but cleans great and has a lot more capacity for loads. Also saves space in the laundry room compared to the front loaders pls the stands needed to put them on.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Disappointing

    Posted
    Firetab
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I love the way the dryer looks and had such hopes for a satisfying use since it offers numerous settings options for use. Unfortunately I found that the dryer does not dry thoroughly. After trying all the settings with no improvement I had to call for service. The serviceman shared that the various settings go automatically to an economic mode which takes a really long time to dry and it works better it items are placed near the sensors. Disappointing

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Returned this dryer...

    Posted
    tom8pie
    • My Best Buy® MemberMember

    This Samsung seemed to exclusively work in the e-mode (which would create excessive wear and tear on some of our clothing). Though the e-mode could be turned off... it was always another step to remember to do. We returned the Samsung. We purchased a GE dryer instead. It (i.e, the GE) doesn't do steam, but we never use steam anyway. The GE dryer works like a dream and was lower in price.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    OK Dryer. It was defective and repaired

    Posted
    RealGiggity
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The Dryer was an open box purchase that we got a great deal on. Unfortunately it became defective in the first week. Instead of the hassle of loading it up and returning the unit, we replaced the blower squirrel cage ourselves. It had cracked from being unevenly installed and torqued down causing a rubbing sound. After repair it works OK. I wouldn't be afraid to buy another.

    I would recommend this to a friend

    • Brand response

      Samsung

      Thank you for sharing this experience with us. I'm thrilled to hear that this dryer is working well for you. ^Lo Samsung

  • Rating: 5 out of 5 stars

    Best bang for you buck. Period.

    Posted
    Xavi
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I have used this dryer for the past 3 months and so far it has been a great buy. If your looking at something that’ll offer the latest upgrade in terms of dryer options I believe this is your best bet with consideration of the price. I must mentioned that I did buy this product when it was on special of course. I also got the insurance as it never hurts to protect this critical purchase/investment.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Quiet & Energy Efficient Dryer

    Posted
    Dardo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Our old washer and dryer both failed at the same time and repair was not economical. So after a time of online shopping and specs comparisons plus some really good deals and exceptionally helpful friendly store help ... my family settled on the Samsung Activewash duo with the 7.4 cf Dryer. Quiet, logical dryer programming, accommodates large family loads and efficient.

    I would recommend this to a friend

    • Brand response

      Samsung

      That's wonderful, Dardo! Thank you for letting us know how much you love your new Samsung dryer! Laundry for a big family is no easy task! I'm thrilled to know it's helping you tackle the big jobs, so you have more time for family! Thanks for being the best part of Samsung! ^Mae Samsung

  • Rating: 5 out of 5 stars

    Samsung dryer

    Posted
    Joyy1771
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Amazing! LG capacity and great cycles.. everything about it is amazing. My salesman was so patient and even entertained my grandkids he was all in one, out of his way to make us comfortable nd did a fast job getting me ordered scheduled and on my way with patience for me my questions and very informative. I'll be back to Best Buy for all my needs. And the delivery drivers are above and beyond great too. Kind, patient & fast...

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Highly suggest dryer!

    Posted
    Matt7103
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I just moved into a new house and I was looking for the right dryer. After searching for months I decided on this one and I couldn't be happier. It has a ton of settings for any job and is really easy to use and clean. I also got the attachment so you can use the steam cycle and I don't know how I lived without this before. The dryer is really quiet and holds a large amount of clothes. I couldn't be happier with my purchase.

    I would recommend this to a friend