Customer Ratings & Reviews
- Model:
- DVE52M7750V
- SKU:
- 5784010
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are delighted by the 7.4 Cu. Ft. Electric Dryer with Steam and Sensor Dry's large capacity, excellent drying performance, and quiet operation. Many appreciate its ease of use and the numerous settings available, finding the steam feature particularly beneficial. The dryer's impressive features and overall functionality are frequently praised.
This summary was generated by AI based on customer reviews.
doesnt dry at same rate as washer washes
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure what I am doing wrong, but the last Samsung set I had would do a really good job of drying clothes in pretty much the same time as things were washed.
I would recommend this to a friendBrand response from Samsung
Posted .Hi daddyt,
Thank you for reaching out to us, and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the dryer not drying clothes properly. We understand how important these machines are, especially if we are doing our laundry during our busy schedules. We will surely notate this feedback for better products and services in the future.
I highly recommend clicking this link for a basic troubleshooting guide to resolve this inconvenience:
https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https://www.samsung.com/us/support/
Clothes are not dry after using the Samsung dryer:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DVE52M7750W/A3
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144710903
Thank you for choosing Samsung. Have a great day.
-Trisha-
Skeptical
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First one was damaged on arrival and did not work at all. I guess we will see how dependable it is.
No, I would not recommend this to a friendDO NOT BUY!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this dryer on November 18th, 2017. I was told the earliest delivery date was December 30th, 2017, so the wait was on. My washer and dryer was delivered as promises and on time. I use my dryer a total of 3 times. On the second day of ownership and the 4th attempt at using my dryer is where everything went wrong. I selected my drying options and pushed the start button. I heard the motor start and the drum did not move. I stopped the dryer and opened the door to make sure the drum would spin by hand and it did. So I closed the door and pressed start again, but this time, smoke began to bellow out from ever nook and cranny on this dryer. A horrible electrical burn smell filled my laundry room. I immediately stoped the machine and unplugged it. Smoke still came from the machine for about 15 minutes. I then called geeksquad and was told the earliest exchange appointment was over a week away! TOTALLY UNACCEPTABLE. I am very hesitant about taking the exchange and having this happen again. I am so glad I was home when this happened. I can only imagine what would happen if I was not home. DO NOT BUY!
No, I would not recommend this to a friendAdditional time needed to dry heavier clothes
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It takes a few drying cycles to completely dry heavier clothes (i.e. towels).
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your Samsung Dryer. I would like to make sure you are getting the best performance from your machine. See link below: https://www.samsung.com/us/support/troubleshooting/TSG01000999/ We welcome you to our family and thank you for choosing Samsung. ^Brad
Will never buy any products from Samsung.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer doesn’t work, it’s stuck on normal. Geek squad came over to fix it, they couldn’t because Samsung forgot to deliver the mother board. It’s been 2 weeks, still haven’t been able to use my dryer. Keep in mind I’ve only used this dryer twice, conveniently stops working on my third use. I wash clothes every two weeks, it’s not a lot of clothes. It’s just two of us... So imagine a family of five, it would break every week. Geek Squad has been amazing, definitely get their protection plan extremely worth it. Or you will be on the phone for hours just to speak with someone from Samsung. I’m stuck with a dryer that failed on the third week. I purchased based on a review that this dryer was decent. I would expect problems maybe 1 or two years down the road but for the mother board to just stop working on my third use shows the lack of quality in Samsung products.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Adamant, here at Samsung we value your time, and we appreciate your honesty in your review. We would like to look into any concerns you have with your appliance. For more assistance, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1142884440) and it will help our team pull up your information. We look forward to hearing from you. ^Lena
- Pros mentioned:Capacity, Dryer performance
Great Dryer 4 years later !
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had this dryer for more than 4 years and 4 years later I am still not disappointed one bit. This dryer is key to any home! I personally do use the many features and only use the basic features but it does the job wonderfully. Dries my clothes fully in one cycle. I love the automatic feature where it will detect the clothes and stop when fully dried. I also have the washer that goes with this and the set will not disappoint!
I would recommend this to a friend nice dryer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is an OK dryer-you just have to adjust the settings to get the clothes to dry
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Kimberly, We appreciate you taking the time to leave us a review on your new device. You made an excellent choice, and we are pleased to hear how happy you are! Please know that we value your feedback, and we will continue working on improving the quality of the products we offer.
I shared the link about "Cycles, Settings, and Features on your Samsung Dryer": https://www.samsung.com/us/support/answer/ANS00051022/.
You may also refer to this link about "Clothes are not Dry after using Samsung Dryer": https://www.samsung.com/us/support/troubleshooting/TSG01000999/.
Please get in touch with us via one of the following options for further assistance:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144786189
Have a great day.
Melardo
Disappointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer took too long to wash, wash time was not accurate. Dryer also needed multiple cycles to dry clothes. Wasn’t an install issue or dryer vent issue(ran a new vent). Maybe I just received a defective item.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see that you are having some concerns with your Samsung Dryer not drying your clothes correctly and I would like to provide you with some helpful information to ensure you are getting the best performance. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143230058. We thank you for being a part of our Samsung family. ^Brad
Disappointing
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really had high hopes for this, given all the positive reviews. But it’s been a big disappointment in terms of actually drying clothes. Trouble from its first installation. Wouldn’t purchase again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there DrJP, I see you are having some concerns with not getting dry clothes from your Samsung Dryer and know how alarming that can be. I want to make sure that you on receive the best results from your machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
If your issues still persists, please reach out to us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143596301. We would like to welcome you to our Samsung family. ^Brad
Is good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Es very good dryer for all people in the Family and mylself
I would recommend this to a friendBrand response from Samsung
Posted .Hello Manzo, We appreciate you taking the time to leave us a review on your new device. You made an excellent choice, and we are pleased to hear how happy you are! Please know that we value your feedback, and we will continue working on improving the quality of the products we offer.
Please get in touch with us via one of the following options for further assistance:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144788864
Have a great day.
Melardo
disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really do not like this dryer. Find that I have to dry each load twice to get them dry. Not what I expected. I had a samsung front load dryer for years and liked it but this one not the same.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having some concerns with your Samsung Dryer and not getting dry clothes and I would like to help ensure you are getting the ideal results. I have located some helpful information that I would like to provide. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
Thank you for choosing Samsung. ^Brad
Dangerous
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a pretty awesome dryer until 6 months after owning it, it stopped spinning and started smoking out of the back of the dryer. Luckily I bought the extended warranty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for taking the time to bring this to our attention, Salem. We understand that this has been an upsetting experience and Samsung support would love to speak with you further to see how we can help. Please reach out to us at either 1. Facebook Messenger: http://m.me/samsungsupport or
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 and be sure to reference ticket number 1142972367. ^Lo
DO NOT BUY THIS SET
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trash. I use these machines more every time I wash to hope it gets the job done and I’m just so disappointed in them. I put my king size comforter in the air to dry in the machine senses that it’s dry on the outside but the inside of my comforter is completely wet still I have to keep putting it to a timed dry because if not the machine notices that it’s dry on the outer layer of the comforter and that’s just one of the problems with his machine please don’t buy this you will regret it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with drying your bedding in our Samsung Dryer. I can assure you that the unit is working properly, but there are some extra steps that are needed for the ideal results to be met. See link below:
https://www.samsung.com/us/support/answer/ANS00047247/
Thank you for choosing Samsung. ^Brad
After the warranty is gone they stop working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is now my second Samsung dryer and after a few years it has also stopped drying cloths completely. I dont think i will ever buy any samsung appliance again. They just dont seem to last and when something starts going wrong with them you, they have no idea how to fix them other than throw enough money at it that you might as well buy a new one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Dryer. You can contact a local Certified Samsung Technician that will be able to resolve this issue for you. See link below:
https://www.samsung.com/us/support/service/locations/
Thank you for choosing Samsung. ^Brad
So so
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.clothes inside dryer are about 5 lbs and take longer than 1 hour to dry very disappointing
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Angie! Thank you for your feedback. I understand you have some drying concerns and I would like to provide a link to help rectify the concern. (http://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-takes-too-long)
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference:
1143901274
Thank you for choosing Samsung. ^Nic
Broke less and 90 days. No Heat. Wish it worked M.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product broke within 90 days of purchase. No heat and makes a rattle when run on air fluff. It’s unfortunate because when it worked I loved it. I especially loved the steam cycle but unfortunately it no longer works. Further Samsung scheduled a time for repair and never showed. Honestly hard for me to recommend a Samsung ever again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Matt, I understand you had a service set up for your Samsung Dryer and apologize for the inconvenience. I want to provide the top level of care and would love for you to reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143790286. We thank you for being a part of our Samsung family. ^Brad
Can I give it Zero stars?
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Steam function is useless, clothes are wet at the end of the cycle. Just over a year old and the motor died. $450 repair. The first one we got lasted less than a week and was replaced by Best buy. Trust the negative reviews, I should have!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We sincerely apologize for the inconvenience this has caused. We try to meet all of our customers' expectations in quality and services and we strive off our customers' feedback in order to reach those expectations. Unfortunately, we fell short this time and hope to get a chance to redeem ourselves with you in the future. ^Pat
Does not dry
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have to put clothes and towels back in to finish drying. The sensor that gauges how dry the load is seems faulty. Very frustrating.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mister!
Thank you for reaching out to us. I sincerely apologize for the inconvenience if your Samsung Dryer is not drying properly. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link to "Clothes are not Dry after using Samsung Dryer": https://www.samsung.com/us/support/troubleshooting/TSG01000999/.
I also shared the link about "Cycles, Settings, and Features on your Samsung Dryer": https://www.samsung.com/us/support/answer/ANS00051022/.
I am also adding this link about "The Best Laundry Load Size for your Samsung Washing Machine and Dryer": https://www.samsung.com/us/support/answer/ANS00080262/.
You may also refer to the user manual about the issue on your Samsung Dryer on page 41: https://downloadcenter.samsung.com/content/UM/201909/20190913034306770/DV7750M_DC68-03170Y-05_EN_CFR_MES.pdf.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144785709
Have a great day.
Melardo
Clothes don’t dry
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is AWFUL. The customer service at Samsun AND Best Buy is AWFUL. I spent close to $1000 on this dryer and it DRYS 8 TOWELS IN 5 HOURS!!!!! If you have time to spend 5 hours a day waiting on your clothes to dry and another 3 hours waiting on hold for Samsung and bestbuy, then go ahead and purchase this product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are needing assistance with your Samsung Dryer and realize your experience has been less than ideal. I would love the opportunity to change that. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142958998. We thank you for being a part of the Samsung family. ^Brad
Doesn't dry
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.MY old dryer dried very well. this new one is useless... VERY DISAPPOINTED.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello! Thank you for reaching out to us with your concerns, here is a link that'll help https://bit.ly/35yyi5i ^Ty