Customer Ratings & Reviews
- Model:
- DVE52M7750V
- SKU:
- 5784010
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are delighted by the 7.4 Cu. Ft. Electric Dryer with Steam and Sensor Dry's large capacity, excellent drying performance, and quiet operation. Many appreciate its ease of use and the numerous settings available, finding the steam feature particularly beneficial. The dryer's impressive features and overall functionality are frequently praised.
This summary was generated by AI based on customer reviews.
Poor Drying
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had problems with this dryer of not drying simple shirts as well as towels. I am having to pay more in my energy bill because I am having to dry things more and longer. So it takes me 2-3 cycles to dry an item.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Pumpkin,
Thank you for reaching out. We appreciate you informing us that your Samsung dryer does not dry simple shirts and towels. We apologize for the inconvenience the issue has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here are the links to the troubleshooting steps to try when your Samsung dryer has drying issues.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
https://www.youtube.com/watch?v=LibK_OLFH4Q
I've also included the link to the user manual to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/DVE52M7750W/A3
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144682367
Thank you, and stay safe!
-Angelica
Dryer takes more than 3 hours for a full cycle
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Totally disappointed with the dryer. Initially, it use to work well. But, with days passing by, its taking very long time to finish its cycles. Some times, it takes more than 5 hours. Don't understand the reason.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi GS2000. We understand that you've had a frustrating experience with this dryer and hope that the troubleshooting steps found in this link will help improve the drying time of this unit (http://bit.ly/2T433Lh). Thank you for choosing Samsung. ^Lo
clothes always wrinkled
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the washer and dryer set and I am so disappointed with the dryer. My clothes that I never had to iron now comes out all wrinkled. I have tried all the settings and I still can't get it to come out without wrinkles. I so much regret not returning it on time. Now I'm stuck with a dryer that I literally hate
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Esther!
Thank you for reaching out to us. I sincerely apologize for the inconvenience if clothes come out all wrinkled on your Samsung Dryer. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
It would be best if you had small loads of 1-4 items work best—load fewer items. Load similar type items, and take out the items immediately after drying is complete. You may also refer to the user manual "wrinkle away" on page 36: https://downloadcenter.samsung.com/content/UM/201909/20190913034306770/DV7750M_DC68-03170Y-05_EN_CFR_MES.pdf.
I also shared the link about "Cycles, Settings, and Features on your Samsung Dryer": https://www.samsung.com/us/support/answer/ANS00051022/.
I am also adding this link about "The Best Laundry Load Size for your Samsung Washing Machine and Dryer": https://www.samsung.com/us/support/answer/ANS00080262/.
You may also refer to this link about "Remove Wrinkles and Odors from Clothes with the Samsung AirDresser": https://www.samsung.com/us/support/troubleshooting/TSG01204350/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144785888
Have a great day.
Melardo
It makes a loud grinding noise. Service is coming.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very unhappy with product. Makes a loud grinding noise.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Chris,
Thank you for reaching out to us, and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the dryer making a loud noise. We understand that it is sometimes uncomfortable to hear something unusual about our appliances, especially if they make unusual sounds. We will surely notate this feedback for better products and services in the future.
I highly recommend clicking this link for a basic troubleshooting guide to resolve this inconvenience:
https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https://www.samsung.com/us/support/
The dryer is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01000979/
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DVE52M7750W/A3
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144710547
Thank you for choosing Samsung. Have a great day.
-Trisha-
Samsung Dryer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It takes forever to dry ad sometimes even multiple cycles for it to dry one load. I bought this to replace a much older model and it seems like the older one worked WAYYYYYYYYY better
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Customer, I realize you are having some concerns with your Samsung Dryer not drying all of your loads properly and know that can be frustrating. I would like to provide you some helpful information to ensure you always get the ideal results. See link below: https://www.samsung.com/us/support/troubleshooting/TSG01000999/
if you need additional assistance, we are here to help via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143719592. We thank you for being a part of our Samsung family. ^Brad
does not dry well
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried various setting, and also turned the eco option off It still does not dry well. I wish that i could have purchased a different brand
No, I would not recommend this to a friendBrand response from Samsung
Posted .I understand how frustrating it can be when you purchase an appliance and it does not meet your expectations. I am including a link to a troubleshooting guide to support your concerns on the drying performance (https://bit.ly/37SZ1wj). If you need further assistance after completing the troubleshooting steps, please feel free to reach out to me directly via one of the following options and reference ticket number #1142569203.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
We thank you for being a part of Samsung. ^Lena
Doesn’t clean the clothes
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not very happy on how it washes the clothes. The water level is minimal. The clothes don’t seem to be cleaned all the way. Some of the Tide pods don’t even dissolve.
No, I would not recommend this to a friendcheap
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.cheaply made dented in two places when being put in. stops before the clothes ate dry keeps tell ne to check the lint filter even though its empty lettering on the machine too light hard to see
No, I would not recommend this to a friendBreaks fast.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2 years old and broken $400 to fix. Avoid. We have relaxed most parts, still broken. Awful product.
No, I would not recommend this to a friendDoesn't work properly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer hasn't work right since I got it. I am getting my money refunded from Samsung simce they don't have any service technicians in my state.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Reference Ticket Number: 1144814336
^Camille
Samsung Dryer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a year of purchased the noise of the dryer is very loud when in used. Very disappointed!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we are sorry to hear about the concerns that you are having with your dryer. This is not the experience we expect for our customer's and we would like to get this resolved as best as we can. Here is a link to a troubleshooting guide that may help with your concern on the noises your dryer is making (https://bit.ly/3qcjJzL). If the issue continues or you have any additional concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144061068) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Samsung
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer takes forever to dry. Everything is hooked up right. I hate it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Arabe,
We are glad to know that you are using one of our Samsung dryers. Your satisfaction is our topmost priority and we apologize for the inconvenience of the dryer not drying the clothes quickly.
I highly recommend clicking these links for basic troubleshooting steps:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
Link for other dryer issues for future reference:
https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https://www.samsung.com/us/support/
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144173686
Thank you for choosing Samsung. Have a great day.
-Trisha-
After an hour and 20 minutes closer still not dry
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed our old dryer with dry towels in 40 minutes this one will not ☹️
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Tomm,
Thank you for reaching out to us, and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the dryer's cycle taking so long to finish. We understand how important these machines are, especially if we are doing our laundry during our busy schedules. We will surely notate this feedback for better products and services in the future.
I highly recommend clicking this link for a basic troubleshooting guide to resolve this inconvenience:
https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https://www.samsung.com/us/support/
The dryer cycle takes too long:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
Cycles, settings, and features on your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00051022/
The best laundry load size for your Samsung washing machine and dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DVE52M7750W/A3
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144710404
Thank you for choosing Samsung. Have a great day.
-Trisha-
Takes too long to dry
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Takes forever to dry, even on high temp, heavy duty
No, I would not recommend this to a friendBrand response from Samsung
Posted .I realize your experience has been less than ideal, and I'd like to change that. I want to help by providing you this link to an article with information that addresses your concerns:
• Clothes Are Not Dry: http://bit.ly/2LIkAEy
Thank you for being a part of the Samsung family! ^Cat
Stopped working after a year
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just as my 1 yr warranty runs out it stops working. Now it won’t turn on.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Tlb2,
Thank you for reaching out to us, and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the dryer not working. We understand how important these machines are, especially if we are doing our laundry during our busy schedules. We will surely notate this feedback for better products and services in the future.
I highly recommend clicking this link for a basic troubleshooting guide to resolve this inconvenience:
https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https://www.samsung.com/us/support/
Samsung dryer will not turn on or stay on:
https://www.samsung.com/us/support/troubleshooting/TSG01001008/
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DVE52M7750W/A3
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144710337
Thank you for choosing Samsung. Have a great day.
-Trisha-
no good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer has no plug. Don't buy
No, I would not recommend this to a friendSamsung, Never again!!~
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 10 months of use, Dryer stopped giving off heat completely.
No, I would not recommend this to a friendBrand response from MsSamsung
Posted .Hello Ajay, I understand your frustration with this dryer. We would be happy to assist you with this. For further assistance, please contact Samsung Customer Support via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
4. Toll-free calling: 1-800-SAMSUNG
^Michelle
Perfect
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Dryer is absolutely amazing! I love the steam option and the refresh option is perfect for those wear two times scrubs. Have had 0 issues in the past 4 years that I've owned it.
I would recommend this to a friend- Pros mentioned:Ease of use, Noise level
Best Dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the Dryer, easy to use and quiet. Good quality, It is still new, but so far so good.
I would recommend this to a friend Samsung Dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This has shown to be an excellent dryer. We're pleased!
I would recommend this to a friend