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Customer Ratings & Reviews

Your price for this item is $499.99
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The comparable value price is $989.99

Customer reviews

Rating 4.6 out of 5 stars with 1798 reviews

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Rating by feature

  • Capacity

    Rating 4.5 out of 5 stars

  • Dry Time

    Rating 3.9 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers regard the 7.4 Cu. Ft. Electric Dryer with Steam and Sensor Dry highly, praising its performance, ease of use, quiet operation, and large capacity. Many appreciate the steam feature and the dryer's overall features. While some found the price to be a drawback, and a few experienced issues with the heating element, the positive feedback significantly outweighs the negative. The dryer's size is also frequently mentioned as a positive attribute.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 67 Showing 1,321-1,340 of 1,798 reviews
  • Rated 2 out of 5 stars

    Not impressed!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Previously owned Kenmore Elite front loader products. The washer doesn’t clean as well and clothes don’t smell as fresh. The dryer doesn’t dry clothes very well, come out damp. Extended time is necessary.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi JohnC,

      We are glad to know that you are using one of our Samsung washers and dryers. Your satisfaction is our topmost priority and we apologize for the inconvenience of the washer not cleaning clothes properly. In this matter, there are a few factors that can cause a washer not to clean clothes properly. Usually, load size and cycle type are the best places to start solving any of these problems. If your dryer is heating but the clothes are still damp, your vent is probably blocked.

      I highly recommend clicking this link below for a basic troubleshooting guide:
      Clothes not clean after using washing machine:
      https://www.samsung.com/us/support/troubleshooting/TSG01108627/

      Laundry smells bad:
      https://www.samsung.com/us/support/troubleshooting/TSG01108629/

      Dryer doesn't dry clothes:
      https://www.samsung.com/us/support/troubleshooting/TSG01000999/

      If repair is needed, please take note of your warranty coverage:
      https://www.samsung.com/us/support/service/warranty/DVE50R5400V/A3

      If assistance is needed, please reach us with the following options to further assist you:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference Ticket number: 1144228427

      Thank you for choosing Samsung. Have a great day.

      -Trisha- Samsung

  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still going strong after almost 2 months of family use. Clothes come out clean and fresh. The different cycles work great. Cycle is quiet and cycle time is as expected. The tune played at the end of each cycle is longer than expected lol.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the washer and dryer combo and I highly recommend! My clothes are so clean and fresh smelling. One down fall is I heard it's really hard to get replacement parts for Samsung products so I am hoping I never have to worry about that.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Took too long to dry clothes

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took too long to dry clothes. Made me long for my old Kenmore dryer.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Bdiamond! I'd like to provide this link (https://bit.ly/3jYd8TG) to some useful information about how to get the best drying performance from this dryer. ^Jecca Samsung

  • Rated 4 out of 5 stars

    great value

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great dryer, especially for the price. Comparable dryers can be twice as expensive. The only downside I have noticed is the occasional thumping noise when drying large bulky items like towels or blankets. This happens with many dryers, so I don't see it as a huge flaw. I would definitely recommend this dryer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing wrinkle release option!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase! And the wrinkle release option works miracles on my khaki work pants! They get wrinkled in the normal dry cycle so I throw them in on wrinkle release and it was miraculous. It’s like they were ironed.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Corbaby21! I definitely agree that the wrinkle release feature is amazing. We're thrilled to know you're happy. ^Jecca Samsung

  • Rated 3 out of 5 stars

    Not In Use Yet.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this for a house warming gift. Will not be delivered until October.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Salas,

      We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. It warms our hearts to know that our Samsung Dryer is part of your family now.

      You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
      https://www.samsung.com/us/support/answer/ANS00050526/

      Link for the owner's manual:
      https://downloadcenter.samsung.com/content/UM/202101/20210108101640674/DV5400_DC68-03784D-11_EN_MES.pdf

      If repair is needed, please take note of your warranty coverage:
      https://www.samsung.com/us/support/service/warranty/DVE50R5400V/A3

      If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference Ticket number: 1144370693

      Thank you for choosing Samsung. Have a great day.

      -Trisha- Samsung

  • Rated 3 out of 5 stars

    Dryer review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My dryer is not drying comforters & thick towels completely.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      I see you are having concerns about caring for your bedding in your Samsung Dryer. I have some information that will show you the best practices to end with the best results. See link below:
      https://www.samsung.com/us/support/answer/ANS00047247/
      Thank you for choosing Samsung. ^Brad Samsung

  • Rated 3 out of 5 stars

    Sloping top

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sloping top,Don’t like the design ,Samsung designs have changed

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Time Saver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will stop by itself when clothes are done. No excess time needed so you don’t have to worry about over drying or even worry about clothes being damp after a cycle.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Washer, Flaw for Shorter Users

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does everything we want it to well. Only reason I didn’t give it 5 stars is that the control panel slants steeply backwards, forcing a short person to have to lean over it to see settings. Minor quibble, but my better half does 75% of laundry and it bugs her...

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Dryer is taking forever to dry clothes - HELP

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I’ve put four loads of laundry through this dryer and 3 loads took over 2 hours to dry and 1 load took an hour and a half. Not pleased at all. Also the tubing through to the vent is new. Not sure how to troubleshoot.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      I can definitely help you with this, Sheri! This link (https://bit.ly/2HCsWui) has all the troubleshooting steps to help you get the best drying performance possible. ^Jecca Samsung

  • Rated 5 out of 5 stars

    Geek Squad

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung has done it again. I love this dryer. It is so cute next to the washer. It does everything and more. And I love the music it plays after it finishes. Thank you Samsung and thank you Geek Squad for great service

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very quiet dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sensor is off sometimes, I find it’ll stop the cycle yet the clothes aren’t quite dry yet. That would be my one critique. Other than that it’s amazing, a lot of different cycles to choose from and even a timed old school cycle for the issue I mentioned above. Quiet, no bouncing !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this washer! It has a huge drum so you can wash anything with this washer. Also has a soft close lid. The WiFi option is pointless because the app is garbage but someday would hopefully be a cool feature.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfectly dry every time

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were so tired of our old dryer having to go through two or three cycles to dry one load of clothes. Finally bought a new one and could not be happier! Towels, large blankets, large load of denim...all gets dry in one cycle!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loving this dryer

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This dryer is awesome. Gets my clothes dry in the first round, easy to clean filter and I love the way it looks. All round great product, haven’t have any problems yet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this top loader! It's so easy to use. Thought at first something was wrong because it used such little water. My clothes didn't seem to be covered by the water, but it washed my clothes very clean and did agitate the clothes thoroughly.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We love that you love this dryer, Carla. Thank you for choosing Samsung! ^Lo Samsung

  • Rated 3 out of 5 stars

    Could be better

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only cycle that dries well is the timed cycle.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      I understand you are concerned with the performance on your Samsung Dryer. I can help with that and it is just a click away. See link below:
      https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-is-not-hot-enough
      Thank you for choosing Samsung. ^Brad Samsung

  • Rated 5 out of 5 stars

    pretty nice dryer

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this dryer but im not crazy about the sensor. Things arent always completely dry and they have to go back in on timed dry. You have to understand the whole sensor thing. I like the quick dry mode and timed dry.

    No, I would not recommend this to a friend