Customer Ratings & Reviews
- Model:
- DVE50R5400V/A3
- SKU:
- 6322984
Rating by feature
- Capacity
Rating 4.5 out of 5 stars
- Dry Time
Rating 3.9 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the 7.4 Cu. Ft. Electric Dryer with Steam and Sensor Dry highly, praising its performance, ease of use, quiet operation, and large capacity. Many appreciate the steam feature and the dryer's overall features. While some found the price to be a drawback, and a few experienced issues with the heating element, the positive feedback significantly outweighs the negative. The dryer's size is also frequently mentioned as a positive attribute.
This summary was generated by AI based on customer reviews.
Absolute worst dryer I've ever used
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I cannot begin to explain the frustration with this dryer once I have enough for another one I'll give it away for free! Nothing is EVER dry!! I have to turn it o multiple times and for a family of 4 with 2 babies who has the time for that? I should have returned it when I had the chance. Now I'm stuck with a dryer that never completely dries anything and the cool down feature... Why?? I love nice dry warm clothes fresh out of the dryer not cool damp ones. I hate this dryer!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
I would recommend checking out this link, (https://bit.ly/39wfi7v), for some helpful information and tips on resolving your issues for your clothes not being dry. Thank you for your feedback and being a huge part in our Samsung family! ^Brad
Never again, Samsung
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have owned this product for 11 months. It has shorted and melted wires in the back of the dryer twice in 11 months. Both times Samsung has determined that the reason for the short is an "installation issue". The first time, I replaced the power cord, as that was deemed the issue. The second time, I was told the issue was an installation issue and would not be covered. Currently fighting with Samsung to replace/refund this dryer. We have purchased Samsung TVs, Washing Machines, Refrigerators, and Dryers in the past. We will never buy Samsung again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Grandpa.
We apologize that your experience with the 7.4 Cu. Ft. Electric Dryer with 12 Cycles and Sensor Dry was less than ideal. We appreciate all feedback that helps us understand how to improve our products. Thank you for taking the time to leave this review.
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DVE50R5400W/A3
One (1) Year All Parts and Labor
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144633704
Have a great day.
^Charles
Extent waranty service not recomended
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After exactly one year i found water on flexible conduit for exaust hot air.i have extent waranty and appoiment with service company and day before re-schedule appoinment more than one week.i called best buy again becuase i can't wait more than one week for the first visit and i don't konw after that.i received email from Kacey Walker Regional Service Coordinator said it has been decided that there will be no change in your assigned service provider,but very easy for Kacey walker becuase i have dissable person at home stay 100% on bed with special necesity and for that reason i need to use almost every day washer and dryer.this is my last best buy item for me and family.
No, I would not recommend this to a friendSAMSUNG SUCKS!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this unit as a replacement for an older generation one that we had. The older unit started squeaking loudly after only 3 1/2 years of use. this new replacement is already doing the same...I can't believe how poorly constructed these appliances by Samsung are anymore. 15-20 years ago they were built very well but in the last few years they are HORRIBLE! I am going to get this one replaced as soon as I can with another unit or even another brand like Maytag. DO NOT WASTE YOUR MONEY/TIME ON SAMSUNG PRODUCTS!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out and sharing your feedback about your Samsung dryer. I understand you're having an issue with your dryer as it started squeaking loudly after 3 1/2 years of use and the replacement is doing the same. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. Please know that we are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01000979/ to guide you on the issue.
In case of repair or replacement, please check this link https://www.samsung.com/us/support/service/warranty/DVE50R5400W/A3 for the warranty coverage of the product.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dryer.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144603898.
-Noraina
Problems already
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer one month old. Is stopping mid cycle. Will post when we find out what is wrong.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Cfws21! If you are using one of the sensor dry cycles, it may be the sensors need to be cleaned. This link (https://bit.ly/32i6wIb) has information on how to do this, as well as some other possible reasons the dryer is not completing it's cycle. ^Jecca
Needs more water
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t get used to the water level and the time it takes to wash a load
No, I would not recommend this to a friendDouble check measurements
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We couldn't keep it. Make sure you measure the depth of the space you want to put this in.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Burner,
We appreciate you reaching out regarding your inconvenience with our Samsung dryer. We know how important dryers and we know how important dryers are especially if we are doing our laundry. We apologize for the inconvenience that you wouldn't be able to keep the dryer. Don't worry we will surely notate your feedback about this matter.
For future reference, I highly recommend clicking this link for the Installation Specification.
https://image-us.samsung.com/SamsungUS/samsung/us/home-appliance/pdf/DVE50R5400V_V5.pdf
This is a link to other troubleshooting guides:
https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https://www.samsung.com/us/support/
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DVE50R5400W/A3
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144359104
Thank you for choosing Samsung. Have a great day.
-Trisha-
Was good
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been only 8 months and an error code popped up "dc" and its been hell to get someone to repair the issue. Haven't been able to dry any clothes due to this code. Paid for the 5 yr Geek squad warranty and they cant help until the factory warranty expires..
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi grappe,
Thank you for sharing your experience with us about Samsung - 7.4 Cu. Ft. Electric Dryer with 12 Cycles and Sensor Dry - Black stainless steel
We sincerely apologize for the inconvenience this issue may have caused you.
Regarding the error code "dc"
you may check this link for proper troubleshooting
https://www.samsung.com/us/support/troubleshooting/TSG01207445/
You may also check the product manual for other concerns
https://downloadcenter.samsung.com/content/UM/202101/20210108101640674/DV5400_DC68-03784D-11_EN_MES.pdf
Should you need any other assistance you may reach us via the following options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3.https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number: 1144243865
Thank you for choosing Samsung.
^Ross
Dryer
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only will dry cloths on manual time dry wouldn’t recommend
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Greg, we are sorry to hear that you had problems with your Samsung brand dryer. You stated that only the manual time dry is working. We are here to help you. For further assistance, please feel free to reach out to our support team on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143709306) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
Wrinkle cycle
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer works fine but the wrinkle cycle leaves the clothes really damp.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with getting the best performance from your Samsung Dryer. I have some information that will ensure that you get the ideal results. See link below: https://www.samsung.com/us/support/troubleshooting/TSG01000999/ Thank you for choosing Samsung. ^Brad
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Much more lint on clothes than my prior dryer Not very satisfied
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Dryer. I see you have some concerns with your unit and lint. Make sure you clean out your lint filter after every cycle to ensure you are getting the best performance form your machine. We welcome you to our family and thank you for choosing Samsung. ^Brad
Damp Clothes!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clothes become damp if they are left in the dryer after the cycle ends.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Cinxlk! I'd like to provide this link (https://bit.ly/3jgvWO1) to help with your clothes not getting dry enough. ^Jecca
Samsung dropped the ball on this.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung should be ashamed of themselves. This isn’t a dryer it’s a storage bin for wet clothes. I have yet to have something come out dry. 100 settings and all of them translate to moist end results. Load 1 sock? Get 1 damp sock back, load of towels, damp towels. Run it a second time on the timer setting and it overrides with the moisture sensor stops it while they are still wet. This thing is pure trash. It also makes this horrible random scratching noise because there isn’t enough clearance between the drum and the inner wall.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we are sorry to hear that your dryer is not working as designed. Thank you for taking time to review your product. We are doing our best to improve the quality of our products. I am including a link to a helpful guide to support your concerns on the noise (https://bit.ly/3GlbZ3D). In addition, here is a link to a helpful troubleshooting guide to support your concerns on the drying performance (https://bit.ly/3IrPL1Y). If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143956105) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
Works ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice looking dryer with many options. Doesn’t dry very well though
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey Marvel81! We want you to get the best drying performance out of your new dryer. Check out this link (https://bit.ly/2Qd2D0B) for tips on what to do. ^Jecca
Dryer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not working because BB did not install properly. Have had them out and Samsung will not cover repair. It has been a little over a year. So it is up to BB to cover on there extended 5 year warranty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, don't hesitate to get in touch with our
BestBuy Customer Service department at (888) 237-8289, available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
^Charles
Better To Repair Older Dryer Than Buy This One
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has many features and was expensive, but it never dries clothes all the way. The steam function just flat doesn't work. Turns itself off after just a few minutes. None of the preset functions give you dry clothing, I have to go to the time setting and pick my own temp/ time/ etc. Wife complains clothing now smells bad all the time. If you have an older dryer, get it repaired instead of buying new. It may not have a bunch of fancy features that don't work, but at least your clothes will get dried. Wish I had fixed my 20 year old dryer instead of buying this one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there RRB61, I realize that you are not getting dry clothes from your Samsung Dryer and know that can be quite frustrating. I would like to provide some helpful information that will provide you with the ideal results. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
If you are still have problems, please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143510568. We want to welcome you to our family and thank you for choosing Samsung. ^Brad
Damaged product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product but damaged. They offered to replace it but due to our snow storm it was supposed to be rescheduled and its just too much of a hassle so we spent a lot of money for outlet condition product.
I would recommend this to a friendLooks great, the first week.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It looks great. When you first get it. I am someone who is very careful with my stuff but for real, you can't even consider sitting a box of detergent on the lid of this dryer. This must be some of the most delicate paint ever. Mine looks like Afghanistan after Biden. I'm less than a year in and I get HC error codes that I can't figure out. I guess we will see how customer service with Samsung is.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Rom83, I see you are receiving error code on your Samsung Dryer and know that can be upsetting. The error code you are receiving is a heater error code and would require some assistance. Please reach out to us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143661807. We thank you for choosing Samsung in your home. ^Brad
Dryer element out
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 2 years of so so performance, the unit stopped working. I bought a 5 year warranty so hopefully BestBuy will stand behind it. Fingers Crossed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, this is a bit unexpected for this product. We stand behind our product and we would love to look into this further. Please contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144043451) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
I wanted to love this dryer I HATE THE SENSOR!!!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im so sick and tired of this "go green" garbage! Thanks to trying to "go green" Samsung stuck a horribly inaccurate sensor in this machine that shuts off the dryer when clothes are still VERY DAMP! I have to constantly clean the sensor after every single load if i expect my clothes to ever dry. Go Green = incompetent appliances. STOP THIS NONSENSE ALREADY! You are not saving the earth by forcing the consumer to dry the same load multiple times or run their dryer for longer times. What kinda idiots do you think we are!?!?
No, I would not recommend this to a friendBrand response from Samsung
Posted .I'd like to help with this. You can use the information in this link (https://bit.ly/3bQKeBW) to help you get the best drying performance possible. ^Jecca