Customer Ratings & Reviews
- Model:
- DVE50R5400V/A3
- SKU:
- 6322984
Rating by feature
- Capacity
Rating 4.5 out of 5 stars
- Dry Time
Rating 3.9 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the 7.4 Cu. Ft. Electric Dryer with Steam and Sensor Dry highly, praising its performance, ease of use, quiet operation, and large capacity. Many appreciate the steam feature and the dryer's overall features. While some found the price to be a drawback, and a few experienced issues with the heating element, the positive feedback significantly outweighs the negative. The dryer's size is also frequently mentioned as a positive attribute.
This summary was generated by AI based on customer reviews.
Doesn't dry clothes
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer doesn't work. It needs 2 to 3 rounds to dry clothes, even putting only a few items in the dryer it still take 2 rounds. Not sure why they would produce a dryer that takes up more energy to complete the required amount of drying that other dryers can do in half the time. Not smart. I would not recommend or buy this dryer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .I'd like to help with this, jl6123! I have this link (https://bit.ly/2Qd2D0B) that can help you with getting your clothes fully dry. ^Jecca
computer error
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.when placing the dryer on a specific setting for example, "sheets" the dry original time is set for 1-hour and 15-minutes but the dryer will jump to 6-minutes dry time.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Dryer adjusting the time on sensor cycles. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143030805. We thank you for being a part of the Samsung family. ^Brad
Worst purchase ever!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.From the second we got these out of the box, they were junk! I've had to have services calls now four times on both the washer and dryer. Both were making horrendous noises. Samsung finally said that it was Best Buy's fault my dryer doesn't work Still trying to resolve the issues, and the unit isn't even a year old. Samsung needs to stick to what they do best. TVs, Cell Phones, and Tablets. Shoving all this smart technology into these units makes them junk.
No, I would not recommend this to a friendTakes hrs to dry
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it based on excellent reviews. To my shock, it took several cycles to dry my light load. I want to return it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Techluv,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the dryer taking too long to dry. We will surely notate this feedback for better products in the future.
I highly recommend clicking this link for a basic troubleshooting guide to resolve this inconvenience:
The dryer cycle takes too long:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
For future reference, you may check this link for cycles, settings, and features on your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00051022/
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DVE50R5400W/A3
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144350347
Thank you for choosing Samsung. Have a great day.
-Trisha-
Don’t recommend
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Expected better performance for it being a Samsung and price. Takes double dry cycle most of the time, at highest setting.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Kmmm,
I see that you are having some concerns with your clothes not being dry in your Samsung Dryer and I would like to offer some help to ensure you are getting the best performance from your machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143188126. We thank you for being a part of our Samsung family. ^Brad
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've only owned this dryer for a little over a month now and all seemed fine at first. Now whenever I put wash in to be dried, the dryer is leaking water out of it. I go in to check on it and find puddles. It's not from any of the steam cycles as I've never used them and the wash is defenitly not that wet that it should be leaking out. Kind of disappointed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how frustrating it is when desired results aren't quite met and would love to speak with you to see what we can do to help. Please reach out to us via any of the following outlets and reference ticket number 1140534640.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398).
We look forward to hearing from you! ^Lo
Very difficult to operate.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You have to read and interpret a 20 page instruction book to operate. We still have difficulty getting the settings right and turning it on and off
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Patty,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience that you are having a hard time operating the dryer. We will surely notate this feedback for better products in the future.
I highly recommend clicking this link for a basic guide to resolve this inconvenience:
Please see pages 37 to 47.
https://downloadcenter.samsung.com/content/UM/202101/20210108101640674/DV5400_DC68-03784D-11_EN_MES.pdf
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DVE50R5400W/A3
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144358366
Thank you for choosing Samsung. Have a great day.
-Trisha-
Garbageandcrapmanger
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer stopped working after two weeks. The store manager John Woollard and box regional manager Juan Diez are the most incompetent imbeciles and should not be in the positions they are in. They could care less about any damages to your home or the fact that your items are defective. If you go to Best Buys in Boca only deal with Marcos he’s great!
No, I would not recommend this to a friendWorked fine 2 weeks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Manufacturer needed to change the motor 2 weeks after use, not sure if this repair is going to last.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see that you did have issues with the motor in your dryer. I am glad to see that our professional technicians were able to repair the unit to work properly again. Thank you for choosing Samsung. ^Brad
Horrible dryer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No matter what setting you use on this dryer it takes hours to dry your clothes. Even then sometimes they end up smelling moldy. I’m assuming it’s because it’s some sort of energy saving feature that ends up making it worse than just a normal dryer. Highly do not recommend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having concerns with your Samsung Dryer. I would like to make sure that your getting the best performance from your machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
Thank you for choosing Samsung. ^Brad
Samsung - 7.4 Cu. Ft. 12-Cycle Electric Dryer with
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't dry anything completely every time. About 1/2 the time we have had the dryer run for 2-3 hours and it still isn't drying everything and its just regular clothes, shirts and underwear, not jeans, or heavy items.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with getting the best performance from your Samsung Dryer. I have some helpful information to provide you that will ensure you are getting the ideal performance. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
Thank you for choosing Samsung. ^Brad
Think twice
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well, I bought the dryer to match my washer. I wish I would have gotten something else, 18 months later it will heat on certain settings. Don’t waste your time or money.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi GBDm,
Thank you for bringing this to our attention. We are saddened to hear that your Electric Dryer heats in specific settings. I know how frustrating it can be when it comes to settings, and this is not the experience we want you to have.
When something goes wrong with your dryer, such as an error code, or if it's not turning on, not spinning, starting, or heating, you may think all that's needed is a good reset.
Kindly click this link on how to reset your Samsung Dryer:
https://www.samsung.com/us/support/answer/ANS00087942/#:~:text=Resetting%20your%20dryer%20is%20easy,all%20it%20takes%20to%20reset.
You may also check out this link regarding the Cycles, settings and features on your Samsung Dryer for additional information:
https://www.samsung.com/us/support/answer/ANS00051022/
In case of repairs will be needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DVE50R5400W/A3
One (1) Year All Parts and Labor
Should you need assistance, you may reach us via the following for immediate support:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144761261
Thank you for choosing Samsung. Have a great day!
^Chrystel
JUNK ! DONT WASTE YOUR MONEY!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.GARBAGE ! DO NOT BUY A SAMSUNG DRYER ! 2 MONTHS OLD ANS THING CUTS OFF BEFORE THE TIME IS DONE AND CLOTHS ARE STILL WET. SAMSUNG SUPPORT IS HORRIBLE. IF YOU WANT THIS DRYER YOU CAN COME PICK MINE UP FOR FREE.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Siby
I see that you are having some concerns with sensor dry on your Samsung Dryer and I would like to help. I have some helpful information that will ensure that you are getting the best performance. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143077439. We thank you for being a part of the Samsung family. ^Brad
Busted after less than 2 months
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The on button started getting less and less responsive and now no longer works. I’ve had unit for a month and a half. No longer returnable to Best Buy. Samsung isn’t what it used to be.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for bringing this to our attention. We appreciate you taking the time in sharing your feedback about your Samsung dryer. I'm sorry to hear that it's not working after a month and a half of use. We are saddened to know that it's not returnable anymore. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001008/ to check on why your Samsung dryer will not turn on.
You can also check this link https://www.samsung.com/us/support/answer/ANS00087942/ on how to reset your Samsung dryer. It has a step by step instructions to guide you with the troubleshooting.
I also recommend you check this link https://www.samsung.com/us/support/service/warranty/DVE50R5400W/A3 for the warranty information of your dryer. As per the warranty, it has one year warranty for all parts and labor.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144218301.
-Noraina
Samsung dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't recommend this dryer. It take up to 4 cycles to dry a load of towels or jeans and three cycles for light clothing. The matching washer is good though. Very disappointing for a Samsung product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Rjcjrc,
I see that you are having some concerns with your Samsung Dryer not drying properly and I would like to help to ensure you are getting the best performance from your machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143078418. We thank you for being a part of the Samsung family. ^Brad
Worst Dryer Ever.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this dryer, it isn't very pleasant. We have to put clothes through multiple regular cycles to get them dry. I wish I had sent it back right away.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Octavian,
Thank you for reaching out. We appreciate you letting us know that you have to put your clothes through multiple regular cycles to get them dry in your Samsung dryer. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we're here to help.
Attached are the links to the troubleshooting guide you can try when your Samsung dryer has drying issues.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
https://www.youtube.com/watch?v=LibK_OLFH4Q
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/DVE50R5400V/A3
You may reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144527526
-Angelica
Disappointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer looks nice but it took two cycles to dry a comforter and it was not completely dried. It takes way too long to dry a load of clothes. I’m not happy with this product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Best2019,
We are glad to know that you are using one of our Samsung dryers. Your satisfaction is our topmost priority and we apologize for the inconvenience of the dryers taking too long to dry. In this matter, there are a few factors that can cause a dryer to run way too long. Usually, load size and cycle type are the best places to start solving any of these problems.
I highly recommend visiting these links for basic troubleshooting steps:
Dryer cycle takes too long:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
Cycles, settings, and features:
https://www.samsung.com/us/support/answer/ANS00051022/
Laundry load size guide:
https://www.samsung.com/us/support/answer/ANS00080262/
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DVE50R5400W/A3
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144223518
Thank you for choosing Samsung. Have a great day.
-Trisha-
DO NOT BUY SAMSUNG!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY SAMSUNG!!! We purchased this exact dryer 1 year and 2 months ago and it’s already having issues. It vibrates, and is 3 times as noisy. Another issue is the cost of replacement parts!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Dryer. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142715423. We thank you for being a part of the Samsung family. ^Brad
HORRIBLE COMPANY
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HORRIBLE - finally figured out how to install the dryer myself because best but didn’t want to help me and the dryer is not working
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Beks,
Thank you for reaching out to us. We are saddened to hear about your recent experience with the customer service and your Electric dryer as it is not working. I understand the importance of having your Samsung appliance working properly.
Unfortunately, if your dryer isn't spinning, it usually means that service is required. There's one quick test to perform to make sure that the cycle is being started correctly. And, of course, make sure it's not something as simple as Child Lock.
Please check the link below for troubleshooting steps:
https://www.samsung.com/us/support/troubleshooting/TSG01001987/
When your dryer doesn't power on or loses power and turns off without warning, it could be something as simple as a tripped breaker or loose power cord. You'll want to check these things to ensure your dryer has power. Another quick way to check is to open the door and see if the drum light comes on.
Please check the link below for troubleshooting steps:
https://www.samsung.com/us/support/troubleshooting/TSG01001008/
How to fix your dryer that won't start:
https://www.youtube.com/watch?v=78lJFJkU7hI
You may contact our Bestbuy Customer Service department at (888) 237-8289. Call 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
I've also included a link to our Warranty Page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/DVE50R5400W/A3
One (1) Year All Parts and Labor
Should you need assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144752326
Thank you for choosing Samsung. Have a great day!
^Chrystel
Stay away from this beauty!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst Dryer we have ever owned. It lasted 17 months. It no longer dries and it vibrates likes its about to take off.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mandme.
Thank you for your review. We apologize if your dryer won't dry and vibrates, which was less than ideal, and it does not meet your expectations. We are always here to help.
We recommend adjusting the leveling feet as much as necessary to level the dryer. Extending the leveling feet more than necessary can cause the dryer to vibrate.
Here is a link to "Samsung Dishwasher does not Dry Dishes": https://www.samsung.com/us/support/troubleshooting/TSG01001910/.
I also shared the link about "Level your Samsung Dishwasher": https://www.samsung.com/us/support/answer/ANS00080768/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144858468), which will help our team pull up your information.
Have a great day.
Melardo