Customer Ratings & Reviews
- Model:
- DVE50R5400V/A3
- SKU:
- 6322984
Rating by feature
- Capacity
Rating 4.5 out of 5 stars
- Dry Time
Rating 3.9 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the 7.4 Cu. Ft. Electric Dryer with Steam and Sensor Dry highly, praising its performance, ease of use, quiet operation, and large capacity. Many appreciate the steam feature and the dryer's overall features. While some found the price to be a drawback, and a few experienced issues with the heating element, the positive feedback significantly outweighs the negative. The dryer's size is also frequently mentioned as a positive attribute.
This summary was generated by AI based on customer reviews.
Bad heater
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Heater died just a little after a year into having the machine. Thankfully I have the protection plan but what a nightmare.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi EliG.
Thank you for taking the time to leave this review. We understand you had concerns regarding the dryer, which is not heating.
To help you with the dryer, not heating. Please check this link.
Clothes are not dry after using Samsung dryer
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144939199) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Damp Clothes
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still leaves clothes damp no matter the setting. Prefer the older model.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Twyla! I'd like to provide this link: https://bit.ly/37ngZXB. It has steps you can take if your clothes are not getting dry in the dryer. ^Jecca
Would not recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't work very well. Takes a long time to dry but turns off on its own when it thinks items are dry. Disappointing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Atarheelchick, I see that you are experiencing issues getting dry clothes from your new Samsung Dryer and know that can be very frustrating. I would like to take the time to provide you with our best practices to achieve the ideal results. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
If the issue persist, reach out to us for assistance via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143394686. We welcome you to our Samsung family. ^Brad
Does not dry good
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate this dryer it doesn’t do a good job at all takes forever to dry and doesn’t even dry all the way. Waste of money
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, here at Samsung we value your time, and we appreciate your honesty in your review. We would like to look into any concerns you have with your appliance. For more assistance, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143052332) and it will help our team pull up your information. We look forward to hearing from you. ^Lena
Don’t buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Takes a full day to dry small loads. Worst dryer ever. Builds up lint around lint basket horrible.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, I would feel the same in your position. We want to help you get this issue resolved. Here is a link to a troubleshooting guide that may help with your concern on your clothes not being dried (https://bit.ly/3n0YZch). In addition, here is a link to a guide for caring for your dryer (https://bit.ly/334YK8S). If the issue continues or you have any additional questions or concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144046527) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Takes 3 full cycles to dry one comforter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst dryer ever! Most loads are take 2 to 3 cycles to dry. Just awful.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are happy to help you with the review of your Samsung dryer, DeborahB.
We understand that with a dryer, you can eliminate the need to rely on good weather and speed up the drying process.
I highly suggest checking this Samsung link about the clothes that are not dry after using the Samsung dryer.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
Also, you can check the right cycle to use on your dryer at this link.
https://www.samsung.com/us/support/answer/ANS00051022/
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145135425), which will help our team pull up your information.
^Rainly
Broke my glass door
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They delivered this and while doing that they broke the door which cost more than the dryer. Terrible experience
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Your reference number is 1144599542.
-Noraina
Samsung dryer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not recommended dryer stopped working after one year of purchase
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Nour!
Thank you for reaching out to us. I sincerely apologize for the inconvenience if your Samsung Dryer stopped working. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here are the possible reasons why the dryer stopped working: https://www.samsung.com/us/support/search/?query=dryer+stopped+working&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F.
I also shared the user manual link for your reference: https://downloadcenter.samsung.com/content/UM/202101/20210108101640674/DV5400_DC68-03784D-11_EN_MES.pdf.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144770243
Have a great day.
Melardo
Brand new dryer
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 3 months, won’t dry anything!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Hihihi, I see that you have some concerns with your Samsung Dryer not getting your clothes properly dry and know that can be problematic. I want to provide you with our best tips to get you the ideal results each time. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
If you need any additional assistance, please reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143719705. We want to thank you for being a part of our family and for choosing Samsung in your home. ^Brad
Not a good product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer stopped working as soon as the warranty ended. Worst purchase ever
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there CamV, I see you are experiencing issues with your Samsung Dryer not working and know that is very frustrating. I want to offer some assistance to get your unit operating properly. Please reach out to us at your first chance via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143619761. We thank you for being a part of our Samsung family. ^Brad
Returned 1st day
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Inconsistant error that door was open when it was really closed. Dryer was noisey. Also annoying tune.
No, I would not recommend this to a friendSamsung Dryer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.one year old takes 2 hrs to dry normal load of towels
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there! Thank you for taking the time to leave your review. We are sorry to hear that your unit is not drying clothes as it should. Please know that we hear your concerns and I have provided a link to help rectify the concern. (http://www.samsung.com/us/support/troubleshooting/TSG01000999/)
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1143983325
Thank you for choosing Samsung. ^Nic
Mad at Best Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t reach the settings because I’m in Wheelchair
No, I would not recommend this to a friendDisappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer does not fully dry even on the highest setting.
No, I would not recommend this to a friendBrand response from Samsung
Posted .I can help with this! This link (https://bit.ly/2DM5aO) has details on how to get the best drying performance from the dryer. ^Jecca
- Pros mentioned:Dryer performance
Dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had my washer and dryer for 3years and I love it I’ve never had a problem with either one
I would recommend this to a friend - Pros mentioned:Performance
Love it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this dryer the color is perfect and it work amazing I have had it 4 years and no issues yet!
I would recommend this to a friend Great Dryer, Ask for Door Reversal!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great dryer with many options. The steam setting will magically erase wrinkles from clothing and the sanitize setting is great for pillows or stuffed animals that cannot be washed. That's in addition to all of the regular, delicate and activewear settings, among others. It has a great big drum for comforters and large loads. As recommended by the salesperson, I've stopped using dryer sheets, since there is a sensor inside that can become coated with softener and require maintenance. Use liquid softener to avoid this problem. *NOTE*NOTE*NOTE*. Be sure to look to see which way you want your dryer door to open. I never considered it during installation and the installer never asked me because he was in a rush to leave. The dryer door can be reversed. It's a quick 5-10 minute fix, but if you don't ask, they won't change it and you'll have to schedule a second installation appointment. Learn from my mistake!
I would recommend this to a friendHighly recommended
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great features Delivered and installed on time Been using it for the last 3 years. No issues!
I would recommend this to a friend- Pros mentioned:Capacity
Perfect
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.love my dryer machine. I love the large capacity and being able to dry more clothes in one cycle.
I would recommend this to a friend - Pros mentioned:Performance
Amazing!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have had the washer & dryer for FOUR years now and i absolutely love them! Definitely a must buy, haven’t had not one problem.
I would recommend this to a friend